Customers.ai is an AI-powered customer identification and marketing automation platform designed to help ecommerce businesses convert website visitors into customers. The software uses an X-Ray tracking pixel to recognize shoppers and connect their browsing activity across multiple sessions, devices, and browsers. Its identity resolution capabilities enrich visitor profiles with available contact information and behavioral data, providing marketers with additional context about potential customers. Alfred, the platform's AI audience agent, analyzes shopping behavior and automatically organizes customers into high-, medium-, and low-intent segments. These predictive audiences help businesses prioritize marketing activities, improve customer targeting, and reduce spending on contacts unlikely to purchase. Customers.ai integrates with Klaviyo to improve customer identification, trigger automated email flows, and support personalized retention campaigns. Its email deliverability suite includes contact validation, list management, warming tools, and inbox placement optimization. The platform also supports advertising retargeting through Meta and Google, CRM data enrichment, direct mail campaigns, and cross-device customer journey tracking. Reporting capabilities provide visibility into identified visitors, customer engagement, marketing attribution, email revenue, and audience performance.