Best Web Conferencing Software for Genesys Cloud CX

Zoom Phone is a cloud-based VoIP phone system designed to help businesses manage voice communications, employee collaboration, and customer calls. The platform combines business calling, SMS messaging, voicemail, video conferencing, and team chat within the Zoom Workplace environment. Users can make and receive calls through desktop applications, mobile devices, web-connected systems, and supported physical desk phones. Its call management capabilities include multi-level auto attendants, call queues, call transfers, forwarding, shared lines, and customizable business hours. Built-in AI features generate call summaries, identify action items, prioritize voicemails, and provide contextual assistance during conversations. Zoom Virtual Agent Receptionist adds conversational AI capabilities for answering business questions, booking appointments, and routing callers based on their needs. Call monitoring and reporting tools provide visibility into call volumes, usage patterns, connection quality, and employee communication activity. Zoom Phone integrates with Salesforce, Microsoft Teams, Google Workspace, and other business applications to connect calling activities with existing workflows. Its centralized administration tools support phone number management, device provisioning, user permissions, call recording policies, and communication security across distributed organizations.

Powering video everywhere: Build your own video platform and connect existing incompatible equipment, protocols & integrations.​ Or embed video directly into your apps to create a seamless, frictionless experience. Meet and collaborate securely: Trust Pexip with your most important communications while maintaining complete control of your data and meetings. Connect meeting rooms: Join any meeting on any device. Enhance the video experience for all participants, and modernize existing hardware. Customer engagement beyond video: Convert online visitors into customer meetings with easy-to-use scheduling. Offer multiple meeting types, including branded video meetings. Extended Reality (XR) video platform: Boost productivity with wearables that last for hours. Enable workers in manufacturing, engineering, construction, and healthcare with tools that transform business operations.