Best Warranty Management Software of 2024

Find and compare the best Warranty Management software in 2024

Use the comparison tool below to compare the top Warranty Management software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.

  • 1
    Direct Claim Solution Reviews
    Claims and Litigation Management Software for Captive or Risk Retention Group property or casualty claims. Direct Claim Solution provides a complete system that manages vendor, claims, and policy management for Self-Insured programs, Captive programs, or Risk Pool programs. This tool provides industry-specific tools for analyzing and investigating law. Modules for litigation management, subrogation, loss recovery and document management are included. The Merge feature allows for easy email or letter creation. The robust report screen allows management to query multiple conditions of claims by date ranges, state of loss and exposure type. External service providers can access the system and populate the fields as required to speed up reporting and collaborative analysis. See our website at www.directclaimsolution.com
  • 2
    ScalePad Reviews

    ScalePad

    ScalePad

    $19 per month
    2 Ratings
    ScalePad (formerly Warranty Master), Automated Asset Management Software, Hardware, and Warranty Services. Join over 8,000 Partners to automate your asset management and gain vital insights that will improve productivity and profitability. You want a simple way to get all of your hardware and/or software asset insights, such as revenue opportunities, side by side asset data, and an advanced sortable listing of all your inventory. ScalePad makes asset management simple! Watch our video! Automately collect all data from your integrations. You can manage software and hardware side by side and minimize downtime. For your clients and your team, easy-to-read reports. With compelling and transparent insights, you can build client relationships. Because of our extensive relationships with manufacturers, you will always have accurate, current and real-time data from companies such as Dell, HP and Lenovo.
  • 3
    SocialBugCRM Reviews
    SocialBugCRM allows companies to stay connected with customers and streamline their business processes. We are willing and able to customize our CRM to meet your specific requirements. Our CRM integrates seamlessly with your website. Adding additional modules is easy. We may be able to create a module for you if we don't have it. SocialBugCRM creates an interactive widget for your website that works with existing sites secure authentication. You can easily create a single sign-on to our CRM from your website. One example would be affiliate party plan companies. Once your website user has authenticated, they can click the widget to access the CRM and create party orders. Another example is for any type or membership website where you want to offer your customers a customized portal that complies with your business rules.
  • 4
    Tavant Warranty Reviews
    Tavant Warranty is a market-leading solution for warranty management. It brings together OEMs and suppliers in a real-time collaborative setting. The only Salesforce solution that enables end to end warranty lifecycle management, the product is unique in its type. With over 20 years of experience working alongside leading manufacturers worldwide, the product was developed. Tavant Warranty helps to reduce warranty spend, increase supplier recover, reduce claim processing, consolidate warranty data, and improve forecasts. Tavant continues to expand its warranty management suite. TMAP (Tavant Warranty Analytics Platform), one such product, uses the most recent artificial intelligence techniques to generate actionable insight. Additional modules include Supplier recovery, Campaign Management and Audit Management, as well as Field service management. The entire range of aftermarket services are available to manufacturers.
  • 5
    Ecotrak Reviews
    Ecotrak is the leading facility and asset management software, providing a user-friendly experience that allows companies to manage their facilities while tracking asset lifecycles with real-time, actionable data. Ecotrak was founded by restaurant professionals for restaurant professionals.
  • 6
    SiteOne Services Reviews
    SiteOne allows builders to do what their best: build homes. SiteOne provides tools to help homeowners create and maintain their homes, provide superior customer service, share important information with homeowners, facilitate warranty requests, automate processes, resolve issues, and manage records. SiteOne's Builder toolbox is the only paperless solution for managing work orders from creation to close. Builders can electronically accept, deny or assign trades to any device and respond to all requests. Risk mitigation is achieved by documenting every communication. Intelligent reports detect trends and reduce operating expenses with real-time dashboards. SiteOne's HomeHub portal is password-protected and allows homeowners to submit service requests, upload photos, and communicate with their builder. It also contains everything necessary to care for their new home. This includes digital manuals and warranties, an inventory and links to register every appliance, and reminders about maintenance.
  • 7
    PTC iWarranty Reviews
    With Best-in-Class Warranty Management Software, you can gain a strategic view of your product and service knowledge. Learn how to minimize risk, increase time to value, maximize return on your investment, and reduce risk. PTC was recognized as a leader in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2019-202020 Vendor Assessment. This is due to its proven ability to provide end-to-end capabilities. Reduce risk, accelerate time-to-value and ensure maximum return on your investments. Take the next step with iWarranty PTC Warranty and Contract Management. This automates warranty chain processes to maximize product and warranty performance. This is done by standardizing warranty coverage and business rules and then centrally managing warranty claims, returns, and supplier recovery. Closed-loop feedback allows manufacturers to get feedback directly from the field, which allows for timely and continuous product improvement. This helps to reduce future warranty costs.
  • 8
    Onsite HQ Reviews

    Onsite HQ

    Onsite HQ

    $65 per month
    OnsiteHQ offers digital inspection checklists to property managers, builders, and inspectors. OnsiteHQ recognized the inefficiencies of using paper checklists for building inspections. Our software allows users to perform inspections with our digital checklist. It automatically syncs data in the real-time, creates checklists that are tailored to their company's needs, works from any location through our offline feature, as well as allows for management communication. With the information available immediately for review, staff can perform inspections and audits more quickly. Your staff can conduct inspections more frequently to provide you with more accurate data. You can see inspection activity in real-time and be notified if an issue is raised or if inspections are delayed. You can see a complete overview of the inspections and checks being performed by your entire team. Data and analytics will allow you to spot potential action items.
  • 9
    ServiceManager Reviews

    ServiceManager

    ServiceCentral Technologies

    ServiceManager is a cloud-based service management platform that can be configured for any business that manages after-sales service or repair of products in any industry. It offers a flexible workflow management system and powerful reporting tools. ServiceManager can be used as a point solution, or to support end-to–end returns, service, and repair. The platform allows seamless workflow and reporting across all service organizations.
  • 10
    OrderStorm Reviews
    The ecommerce solution integrates seamlessly into your existing website to boost your online business. You can sell B2C, B2B products, services, downloadable items, and even events all in one platform. Integrate CRM and order management to provide excellent customer service. Order and customer management must be seamless and efficient in order to excel in customer service. OrderStorm offers Order Management CRM via a Notes screen at the bottom of each order, product, and vendor page. You can provide excellent customer service by putting action items in work queues and keeping a complete list of notes. This is not a complete CRM package, but it was created to help you manage your daily interactions between customers and suppliers.
  • 11
    Mize Warranty Software Reviews
    Mize Warranty software allows global manufacturers to streamline all warranty processes, including inspections and registrations, service plans. Mize warranty software allows companies to increase customer satisfaction, lower warranty costs, and improve product performance. Mize warranty software is easy-to-use, configure, and to integrate. To learn more about how Mize warranty software can help you optimize warranty management and increase service contract sales, request a demo.
  • 12
    Evia WMS Reviews

    Evia WMS

    Evia Information Systems

    It is a tedious task for a mobile dealer or CSR to manage the warranty and RMA records for a large number of mobile phones every day. It can be difficult to keep track of all the mobiles that are being received every day for repair, replacement, or refund. You must also ensure that every handset received from a customer is dealt with promptly. A Warranty Management System is a great tool. Evia's Warranty Management System provides end-to-end solutions for its clients. Our comprehensive application allows customers to increase their productivity. Evia's warranty management software, called 'WMS' (together), helps customers increase their productivity by helping to track typical claims and, in turn, their operational expenses. This increases customer satisfaction. This is how Evia's Warranty Management System (for mobile suppliers) helps dealers increase their productivity and business.
  • 13
    DealersCircle Reviews
    DealersCircle offers a new way to manage your manufacturing company. Manufacturers can communicate with their customers and dealers easily through a web-based application suite. DealersCircle is designed to simplify, streamline and improve the way manufacturers, their dealers, service centers, customers, and suppliers do business together. The system works in all major web browsers and is completely online. Users do not need to install any client-side software. This means that there is little to no software maintenance beyond keeping browsers current. DealersCircle can be installed quickly, so you can get up and running in no time. DealersCircle runs on the Cloud. This eliminates the need to maintain hardware, manage software, or worry about data backups. You can focus on your business while we handle everything.
  • 14
    InsightPro Reviews
    Sell More. Service better. Sales & Installation Software and Warranty Management Software can help you unlock your company's potential. Alerts and proactive timing ensure that nothing falls through the cracks. Efficient. Collect the correct information and eliminate duplicate data entry. Productive. Reduce the number of calls and get the job done right first time. Accountable. Real-time data and analytics can improve visibility across all departments. Trusted by industry leaders We are proud to serve both large and small companies. InsightPro Warranty & Service Management streamlines the management of claims. It provides a consistent and efficient workflow that allows claims to be processed faster, reduces costs, and ensures nothing is left behind. This cloud-based solution is intuitively designed to be easy-to-use and requires minimal configuration to be deployed quickly.
  • 15
    ServiceNetwork Reviews
    ServiceNetwork™, which unifies and simplifies contract service for Authorizers and Service Providers, is called ServiceNetwork. A program to manage and onboard a provider network. It also allows you to view and track services in progress. An Authorizer will guide you through the process of receiving, servicing, reporting back, and setting up a workflow. A portal that allows consumers to request services, choose locations, schedule appointments, and track service status. Appointment scheduling and consumer engagement. Connection to the Service Provider network. Qualification of the provider and the location. Technician-led workflows. Adjudication and resolution. There are more than 2000+ walk-in service centers in North America and mail-in depots. The majority of these locations are owned by large and medium-sized retail brands. These service providers are already available on our platform and can be quickly onboarded. You can add additional partners through our provider portal, our application, or integrate through our service provider API.
  • 16
    Clyde Reviews
    Clyde allows businesses, large and small, to offer extended warranties or accident protection to customers. You can get up and running in minutes with our plans because they are easily integrated into your existing purchase flow. Clyde allows you to provide exceptional customer service and peace of mind for customers when they need it most. Clyde allows you to increase your average order value and revenue each time you sell a product. We have a wide range of products covered by our extended warranties and accident protection plans. Our plans provide coverage for warranty extensions, wear and tears, water damage, and even accidents for up to five year. Clyde's clear and customizable calls to action make it easy to purchase product protection. We make filing claims and information about contracts easy, transparent, and intuitive. We also manage the entire claims process.
  • 17
    WarrantyWatcher Reviews
    Homebuyers today expect high-quality customer service following closing. Our easy-to use Warranty Punch List Software will allow your team to increase efficiency and, most importantly, generate happy homeowners. WarrantyWatcher is a 24x7, real-time portal that allows homeowners to request punch lists, construction warranties, work orders, and other emergency operations. Provide a portal to homeowners for status updates, history logs, and requests. Your vendor can access work orders and supporting documents to complete homeowner requests faster. Upload images, warranty manuals and local utilities. You can track productivity from start to finish while managing punch lists, work orders, construction warranties, and homeowner requests.
  • 18
    Buildr Reviews
    Buildr allows you to collaborate on pursuits, forecast project pipelines, and plan your workforce assignments. Track communication, collaborate on pursuits and forecast the pipeline all with Buildr. To prevent future projects falling through the cracks, keep in touch with your clients. To ensure your team has the most current information, log all activities. Keep your team informed about all opportunities, from finding leads to securing jobs. Visualize the entire project flow to make the best business decisions. To learn more about Buildr, schedule a demo today. Buildr gives you the tools to win more clients, get repeat business, and make sure they are happy for the entire project. All-in-one tool to manage contacts, track pursuits and inform business decisions. Buildr helps you create a predictable and consistent project pipeline. You can trust Buildr to manage your warranty and close out your project.
  • 19
    BidBoxPro Reviews
    Bid Box Pro is an automated home warranty management software. Our automated portals can significantly reduce operational costs. Our channel sales CRM and dashboard will help you measure the performance of real estate contractors and affiliates. Automated web portals have virtually eliminated the need to enter and outsource data, saving hundreds of hours each month and thousands of dollars. You can make a more targeted marketing approach that works with affiliate performance tracking and detailed reporting. Our integrated system will allow your business to reduce handling times and improve client experience. Offer a digital option to connect affiliates to customers, which creates ongoing value and lowers claim accruals over the years.
  • 20
    Acviss Reviews

    Acviss

    Acviss Technologies

    Acviss, a global leader in brand protection and counterfeiting, protects over 400 million products under 80+ brands. Acviss protects your supply chain from fake and fraudulent products online and offline! The end-toend system uses a unique approach for label production to ensure that products are non-replicable, and tamperproof. Our mobile-based tracking system allows customers to verify the authenticity and track the products throughout the supply chain. Our AI and Machine Learning algorithms scan the digital environment to detect and eliminate false listings, ads and offer that violate brand IPR. Our loyalty program allows brands to reward and engage their customers for remaining loyal. By providing real-time insight into customer interactions, brands can build a healthy relationship. Our Products • Certify Security codes that are unique and non-clonable can help you to help your customers
  • 21
    Extend Reviews
    Extend protects customers and helps merchants earn revenue through the use of modern shipping and product protection solutions. Extend protects your bottom line by giving you a percentage of every plan sold. Our plans are designed to protect your customers from mechanical failures and accidental damage. Extend claims are resolved in less than 90 seconds for 98%. This turns frowns upside-down. Fast and easy claim resolution can turn potential detractors into brand advocates and repeat customers. Our data scientists and marketing specialists optimize Extend offers in order to increase revenue. Extend protection plans have been trusted by hundreds merchant partners for delivering positive customer experiences and increased profit margins.
  • 22
    Nural ASM Reviews
    Nural ASM, a Service Management Software, is a system that manages repair management, inventory, and warranty management. It maintains the day-to-day functioning of an organization's service department. Nural-Service utilizes structured and efficient KPIs for after-sales services to ensure your brand is recognized, acknowledged, and properly serviced.
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Overview of Warranty Management Software

Warranty management software is a powerful tool designed to help businesses keep track of warranties and service contracts associated with their products. This type of software can help organizations manage their warranties and service agreements by providing them with the ability to track, store, and report on warranty-related data in a centralized system. It can also be used to generate automatic notifications when warranties are about to expire, alert users to any changes in terms or coverage, and provide access to status information for all customers' products that are covered under warranty.

The primary purpose of warranty management software is to streamline the process of managing warranties for both product manufacturers and repair centers. By providing an automated tracking system for product warranties, it makes it easier for businesses to monitor the duration and utilization of those warranties, which helps them better understand customer satisfaction levels for each product model. Furthermore, this type of software allows companies to quickly identify any problems or defects that might arise from a particular product model so they can address them before they become more serious issues.

In addition, this type of solution offers businesses great flexibility when it comes to setting up new policies or rules that govern how they offer their services under warranty contracts. For example, companies may set up different levels of coverage based on the type of product being sold or the time period covered by a particular contract. Furthermore, this type of software often supports integration with extended service plans which can help businesses extend the life cycle value of their products by offering additional benefits such as discounts on parts or labor costs associated with repairs.

Finally, many modern solutions come equipped with advanced features such as analytics capabilities that allow companies to gain deeper insights into customer behavior and preferences related to their warranties in order to inform future marketing strategies or create feedback loops between customers and staff within repair centers in order provide better service experiences overall. In short, warranty management software provides business owners with an efficient way to properly manage all aspects relating to their product's warranties while simultaneously ensuring greater customer satisfaction levels along the way.

Reasons To Use Warranty Management Software

Warranty management software has many advantages that make it an attractive and cost-efficient product for businesses:

  1. Improved customer service: By simplifying the warranty process, companies can quickly resolve customer problems, leading to increased satisfaction and a better brand reputation.
  2. Increased operational efficiency: Warranty management software streamlines the claims process, saving time and money by automating redundant processes.
  3. Accurate tracking of warranty information: Software helps companies monitor expiration dates and see when a claim has been processed so they don’t miss payments or fail to reimburse customers in time.
  4. Better insights into customer needs and usage rates: By tracking warranties online, managers can gain valuable insight into which products are selling well and how customers are using them. This data also allows them to spot trends in their market quickly, helping them capitalize on opportunities before their competitors do so.
  5. Lower repair costs: With comprehensive warranty coverage, repair costs are reduced as companies have access to parts needed for repairs covered by the manufacturer's warranty obligations at no additional cost to the consumer or business.
  6. Stronger vendor relationships: Warranty management software helps develop strong relationships between vendors by providing transparency into terms of agreements, payment preference, and performance metrics. Moreover, it eliminates unnecessary paper work thus speeding up communication between parties.
  7. Improved compliance: With up-to-date records and thorough tracking of warranty information, businesses can be sure they are in compliance with relevant regulations and standards set by governing bodies.

Why Is Warranty Management Software Important?

Warranty management software is an invaluable tool for businesses of all sizes in today's competitive marketplace. As technology advances, operations become more complex, and customers have higher expectations of product quality and reliability. In this context, having effective warranty management is essential for a business to stay profitable.

The primary purpose of warranty management software is to keep track of all warranties on products that have been sold by the company. This includes information about when the warranties expire, what type of repairs or replacements are covered under each warranty, and who is responsible for handling them. This allows companies to quickly respond to customer inquiries related to their warranties and provide timely service when necessary.

Having a comprehensive view of warranty agreements can also help improve budgetary planning and reduce costs associated with unanticipated repairs or replacements. With information about warranties at their fingertips, managers can make more informed decisions about which type of coverage they should offer on certain products and how much they should pay out in claims each year.

Finally, some businesses use warranty management software as part of their customer relationship management strategy; it provides insights that can be used to retain existing customers and develop stronger relationships with them over time. By keeping records about past purchases, including details about previous claims, companies can better cater their services and promotions towards individual customers’ needs and interests.

Overall, using warranty management software offers numerous advantages both from an operational perspective as well as from a customer satisfaction standpoint. It helps companies ensure that they meet all their legal obligations around product warranties while simultaneously staying cost-effective, improving customer loyalty initiatives, and mitigating risk associated with defective products or disgruntled customers.

Warranty Management Software Features

  1. Automated Warranty Tracking: Warranty management software can provide automated warranty tracking and notification services to keep users informed of warranties they are entitled to, as well as when they need to be renewed or expired. This service can save time and money by removing manual processes associated with managing the expiration dates and renewal notifications for warranties.
  2. Comprehensive Reporting: Reports generated by a warranty management software platform can help companies assess utilization rates, current warranties in place, cost savings opportunities, and more.
  3. Vendor Management: Managing vendors and evaluating warranty quotes can be streamlined with a warranty management system's vendor management feature. This feature also allows users to track control pricing from all vendors in one dashboard with an organized interface that is searchable based on various criteria such as price point or parts availability.
  4. Claims Management: The claims management feature provided by warranty management software allows users to quickly and accurately, process any type of warranty claim. This includes the ability to track which products have been covered in the past, identifying which products are currently under a warranty, as well as recording information regarding claims that have been filed in order to maintain an accurate audit trail of all activities related to warranties and claims.
  5. Real-Time Warranty Status Updates: Once a claim for service is submitted, modifying or updating its status can be difficult and time consuming with manual processes. Warranties management software can help solve this problem with real-time updates on warranty statuses to keep customers informed at all times.
  6. Consistent Accuracy: By using automated systems and processes within warranty management software, data accuracy is maintained consistently over time without having to rely heavily on manual input or maintenance procedures. This helps streamline operations while reducing costs associated with errors due to human intervention that may arise when managing warranties manually.

Who Can Benefit From Warranty Management Software?

  • Business Owners: Warranty management software can help business owners easily organize information about product warranties, streamlining the warranty capturing process and helping them to more efficiently keep up with service calls and repairs.
  • Customers: Software for managing warranties will allow customers to access their warranty estimates quickly and conveniently, indicating what repairs are covered by the warranty and what may need additional payment. Customers can also use this software to track any ongoing repair work related to their purchased products.
  • Retailers: Warranty management software provides retailers with visibility into the claims process and helps them better understand how their products perform in the field, which can inform pricing decisions as well as create opportunities for improved customer service.
  • Manufacturers: With detailed records of every purchase made, manufacturers can compare performance across multiple product models or lines in order to pinpoint specific areas of improvement. Software for warranty management also facilitates proactive communication with customers so that they are informed of any needed replacements or fixes prior to needing them.
  • Service Professionals: Companies that provide repair services benefit from having a central online platform where they can view all available jobs and identify priorities when scheduling technicians’ tasks. With system-wide notifications made after a job’s completion, businesses no longer have to waste time chasing down individuals for updates on fix requests.
  • Warranty Administrators: Professionals responsible for managing warranties can use the available software to easily store and organize customer data, create customized reports to better track spend, generate accurate invoices for customers and vendors, and view a historical record of all warranty transactions.

How Much Does Warranty Management Software Cost?

The cost of warranty management software varies widely depending on the features, customization and support you need. Basic subscription plans typically start at around $30/month, while more comprehensive options with additional features and account management capabilities can range from $60-$200/month. For larger enterprises requiring greater customization and a higher level of service, costs can run upwards of thousands of dollars per month. The overall cost also depends on how many users require access to the system as well as any additional services or integrations you may require.

Additionally, some vendors offer discounted rates for annual contracts which can provide a significant cost savings if you are looking for an extended period of coverage. Ultimately, the best way to determine the total cost will be to contact your preferred providers directly and obtain quotes based on your specific requirements.

Risks To Consider With Warranty Management Software

The risks associated with warranty management software include:

  • Data loss or corruption: Storing sensitive information on a centralized platform is always a risk. Warranty software can store customer data, product data, and more which can cause serious concern if the server storing that data fails.
  • Lack of security measures: Without proper security protocols in place, warranties stored in the software can be easily compromised. This could lead to fraudulent claims and financial losses.
  • Human error: The staff using the warranty management software must be trained adequately and constantly updated with changes to minimize human errors like incorrect entries or mistakes while accessing data.
  • System downtime: Unexpected downtime could lead to a breakdown in communication between customers and service providers, resulting in delays in repairs or lack of access to needed information about products or services.
  • Poor customer service: Inadequate training and outdated processes may cause poor customer service leading to customer dissatisfaction and possible negative reviews from customers that use the warranty management system.

What Software Can Integrate with Warranty Management Software?

Warranty management software can integrate with a range of other types of software, including asset management systems and enterprise resource planning (ERP) systems. ERP systems help organizations manage customer relationships and financial data, while asset management systems handle the inventory of products or assets. Additionally, warranty management software can be integrated with customer relationship management (CRM) applications to assist in tracking customer interactions and service requests.

Finally, some warranty management software can even integrate with social media platforms like Twitter to enable customers to submit support tickets online without having to call in for assistance. All these types of software work together to provide organizations with a comprehensive view into their product warranty programs and enable them to respond quickly and efficiently when issues arise.

Questions To Ask When Considering Warranty Management Software

  1. Does the software come with an initial set-up cost, and if so, what is it?
  2. What ongoing maintenance costs are associated with the software?
  3. Does the warranty management software integrate easily with existing systems and processes?
  4. Is there a mobile app associated with this software that can be used to manage warranties?
  5. Does the warranty management software have comprehensive reporting capabilities, including analytics and visualizations of data?
  6. How are customer inquiries or claims handled by the software, such as providing real-time updates about status or issuing replacement parts or returns for damaged products?
  7. Is there a support team available to help users understand how to use the system effectively and troubleshoot any issues that may arise during implementation or day-to-day operations?
  8. Does the warranty management software provide information on supplier performance metrics, including turnaround time and quality control measures taken by suppliers throughout their process?
  9. Is it easy to customize notifications sent to customers regarding new requests/orders, feedback forms, expiry dates, etc.?
  10. What security protocols does this warranty management software offer in order to ensure confidentiality of customer information stored within its database(s)?