Extend Description

Extend provides merchants with innovative solutions for product and shipping protection, enabling them to boost revenue while safeguarding their customers from potential damages and losses. Merchants benefit financially from each sale of an Extend protection plan, which directly enhances their profit margins. Our plans cater specifically to customer needs, shielding them from incidents such as mechanical failures and accidental damages. The claim process is straightforward, with more than 98% of Extend claims being settled in under 90 seconds, effectively transforming customer dissatisfaction into satisfaction. By ensuring quick and efficient claim resolutions, merchants can convert potential critics into loyal brand supporters and repeat customers. Additionally, with our team of data analysts and marketing specialists continually refining Extend's offerings, merchants can gain insights into performance while maximizing revenue. Trusted by hundreds of retail partners, Extend's protection plans not only improve customer satisfaction but also contribute to enhanced profit margins, creating a win-win scenario for both merchants and their clientele. This partnership fosters a community of satisfied customers who are more likely to return and recommend the services to others.

Integrations

API:
Yes, Extend has an API

Reviews - 1 Verified Review

Total
ease
features
design
support

Company Details

Company:
Extend
Year Founded:
2019
Headquarters:
United States
Website:
www.extend.com

Media

Extend Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Customer Support
Online Support

Extend Features and Options

Warranty Management Software

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Extend User Reviews

Write a Review
  • Name: Tina M.
    Job Title: CEO
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Save your money

    Date: May 12 2025

    Summary: Terrible waste of time, scammers. They give you the run around and make you jump through hoops. They ask for a police report then they say they cannot verify it.

    Positive: They answer the phone when you call though they do not resolve the issues. They have an easy website to file claims.

    Negative: I am writing to formally express my dissatisfaction with the handling of my claim and order related to [Order Number] and the associated shipping warranty. Despite my repeated attempts to resolve this matter, I have not received the chipping protection I ordered, and the claim I filed has been denied multiple times without clear justification or verification.

    To summarize:

    I placed an order for chipping protection, which did not arrive.

    I filed a claim for the missing item and purchased a shipping warranty to cover this situation.

    I filed the following claims for the missing protection:

    April 20, 2025

    April 25, 2025

    May 2, 2025

    May 8, 2025

    Each time I submitted a claim, I received a different reason for the denial without any clear explanation or validation. Furthermore, I was asked to provide a police report, which I completed and submitted. However, the claim was still closed with the stated reason that they "could not confirm" the issue, despite the required documentation being provided.

    Read More...
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