Best Utility Customer Information Systems (CIS) for Windows of 2025

Meter Management Microsoft Dynamics Foundation ❖ Manage metering devices (locations, serial numbers, status, etc.) ❖ Automatically collect meter readings via M-Bus gateways ❖ Alternatively, import meter readings from MDM systems or Excel spreadsheets ❖ Built on Microsoft Dynamics 365 Business Central ❖ Easy-to-use and intuitive user interface ❖ Fully integrate your ERP, customer management and billing using the included Business Central subscription Tariffs & Rating Cloud Service ❖ Powerful tariff configuration makes set-up of even complex tariffs easy ❖ Bill any utility service (electricity, gas, water, sewerage / waste water, heating) ❖ Supports postpaid and prepaid plans ❖ Apply consumption-based rating, fixed / step rates, TOU, periodic charges (e.g. standing/daily rates), discounts ❖ Bill by customer, customer group, or property, on any periodic basis (e.g. monthly / yearly) ❖ Software-As-A-Service (SAAS) model – we take care of all the infrastructure, software & maintenance ❖ Hosted on our secure data centes in Latvia, or alternatively in public cloud (AWS, Microsoft Azure) or private cloud ❖ Access SkyBill from anywhere via your desktop, tablet or mobile phone

Outdated tools are holding back your utility operations. Bynry's AI-powered SaaS platform, SMART360, modernizes how small and mid-sized utilities work. By digitizing core functions like leak detection, meter reading, customer service, and infrastructure management, SMART360 helps you: -Reduce costs: Streamline operations and minimize manual effort. -Boost customer satisfaction: Improve service delivery and responsiveness. -Enhance sustainability: Optimize resource allocation and minimize waste. With SMART360, you're not just upgrading software; you're building a foundation for healthier, happier, and more resilient communities.

Tailored specifically for organizations that interact directly with clients, this system allows for the customization of billing and payment structures to align with the distinct requirements of each entity. You can adjust and establish billing rates for various intervals and payment deadlines. Additionally, it facilitates the setup and monitoring of overdue contract and loan payment agreements with clients. The system is also capable of generating penalties or service orders while providing printed notices for delinquencies and service interruptions. Customer Inquiry enables access to comprehensive information about clients, locations, meters, deposits, billing, contracts, loans, and historical data. To streamline the management of real and personal property taxes and their associated payments, Property Tax Collection offers a simplified solution. With advanced scalability, this module can effectively cater to the diverse demands of any organization, and its master property control feature enhances the efficiency of managing interactions across multiple tax collection procedures. This robust system ensures that organizations can maintain accurate financial records while fostering better relationships with their customers.

Diversified Billing is one part of an integrated suite of software that includes fund accounting, payroll, permit, purchase order and depreciation software. Diversified Technology has been developing and supporting utility billing software for more than 30 years. Diversified Billing software is used by some 350 utilities across the county to generate more than 7 million utility bills annually. Diversified Billing is designed to help you accommplish two objectives.: 1. Significantly increase customer satisfaction and service., and 2. Allow your staff to utilize technology to work more efficiently. Customer service staff can provide top notch service when every scrap of customer account information is available from a single customer service screen. Customers can access their account information and pay bills 24/7 through an online portal. Billing staff will appreciate it when the Workflow Wizard sets up each of their processes exactly right every time. And they will love being able to request a re-read through our Mobile Work Orders software and get the new numbers back just as soon as the re-read is completed. Diversified Billing integrates with any accounting and any meter reading system.

inHANCE offers the leading software ecosystem designed for water and sewer utilities, with optional components tailored to fit every utility. We have a suite of products that are easy to use, ranging from your core billing system to Mobile Workforce Management solutions and a web portal for your customers to view and pay bills, change their account info, and receive communications from your office. As a part of the Harris Utilities ecosystem you also get access to a host of complementary products at discounted rates, and you can be confident that you will always have support with our unique "Software for Life" policy.

Creative Technologies offers the El Dorado Utility Billing Software, a versatile and comprehensive solution that provides an extensive and precise billing system along with service order ticketing capabilities. This software comes in four distinct editions—Graduate, Professional, Executive, and Enterprise—and boasts a wide array of functionalities such as automated bill calculations, streamlined voice generation, customizable configurations, in-depth reporting, a unified data repository, efficient service order ticketing, and an integrated meter reading interface. Each version is designed to cater to different needs, ensuring that utilities can select the most appropriate option for their operations. With its diverse features, El Dorado aims to enhance the efficiency of utility management.

The Water/Utility Management system serves as a comprehensive utility billing software that comes packed with a variety of extra functionalities. It accommodates multiple reading and billing approaches, including customer self-billing with coupons, customer-provided readings, or district-based readings for billing purposes. The list of features mentioned below represents only a small fraction of what this system has to offer. Additionally, it aims to streamline the billing process for both customers and utility providers alike.

As the world evolves at an unprecedented speed, utility companies must reconstruct their operations to align with sustainable practices. Gentrack delivers cutting-edge cleantech solutions to prominent utilities globally, partnering with major energy and water providers as well as agile challenger brands to redefine the essence of utility services. Our commitment to fostering a positive impact drives us to empower these companies to innovate, enhance customer satisfaction, and ensure profitability. By exploring our diverse portfolio, it becomes clear that utilities aiming for transformation require reliable technologies and trusted partnerships. In this rapidly changing landscape, Gentrack stands out as a pivotal ally for utilities aspiring to embrace a greener future.

SmartCDR is a versatile and highly adaptable billing solution capable of handling intricate configurations for usage-based billing across various sectors, including Satellite Communications, VoIP, VSAT, Telco, Wireless, and nearly any other device that necessitates this type of billing. It allows users to generate PDF invoices for both recurring charges and device usage, while also facilitating streamlined email delivery to customers on a daily, monthly, or annual basis, ensuring timely communication and efficient billing processes. Additionally, SmartCDR's customization options enable businesses to tailor the platform to meet their specific needs and operational workflows.

Is your current service provider certified under SOC 1? If they aren't, you should reach out to Dallas Data Systems, Inc., as we can guide you through the complexities of SOC 1 compliance. A SOC 1 Report, or Service Organization Controls Report, evaluates the controls within a service organization that are pertinent to the internal control systems of user entities in relation to financial reporting. This report replaces the former SAS70 standard and includes both Type I and Type II reports, now governed by the SSAE 16 framework. Our Accounts Payable program is not only user-friendly but also ensures rigorous oversight of payments and outstanding liabilities. By integrating this versatile software with your General Ledger, Requisitions, and Purchase Orders, you can achieve comprehensive encumbrance accounting. Tailored for efficiency and oversight, our Accounts Payable solution streamlines processes and reduces the need for excessive journal entries, ultimately saving you valuable time and resources. With our system, managing your financial transactions becomes a more organized and efficient task.

MIMS simplifies utility field operations by consolidating essential information – including GIS, SAP, Maximo, CGI, and Oracle – enabling teams to efficiently carry out both planned and unplanned tasks through user-friendly smart forms and mapping features. This integrated application caters to all the requirements of field personnel, ensuring they have access to crucial operational data whenever and wherever it is needed. Additionally, MIMS equips operations managers with valuable insights into field activities, crew performance, and overall productivity. It also assists compliance managers by offering searchable and auditable records to maintain regulatory standards. Furthermore, IT managers benefit from a unified business system interface and a single mobile application that streamlines support processes. With its comprehensive approach, MIMS enhances collaboration and efficiency across all levels of utility field work.

Introducing a comprehensive customer information system that facilitates the management of utility billing, accounts receivables, and meter tracking. This innovative software simplifies utility billing processes such as setting up new customers, entering or interfacing meter readings, making edits, and generating invoices. Enhance the management of customer receivables and payment processing to optimize efficiency. The system provides valuable insights that aid in forecasting cash flow, addressing delinquent accounts, and generating financial reports. It also ensures efficient meter inventory management and vigilant monitoring of meter data. This application diligently records individual meter information, testing histories, and past records. In addition, it allows for the seamless management of customer service orders, fully integrated with your customer information system (CIS). This integration streamlines service dispatch, fosters collaboration across departments, and enhances customer relations through real-time access to service order data. By overseeing customer service delivery and managing facilities with a unified management tool, you can improve operational efficiency and customer satisfaction significantly. This system is designed to adapt to the evolving needs of utility management, ensuring that you remain at the forefront of customer service excellence.

For more than three decades, Workhorse has been delivering exceptional solutions tailored for municipalities across Wisconsin. Their comprehensive fund accounting system is built upon the Uniform Chart of Accounts specifically for Wisconsin's municipalities. With a streamlined and fully automated workflow, users can efficiently manage everything from meter readings to cash receipt entries. The payroll process is also simplified, automating each step from time card input to the allocation of fringe benefits across various wage categories. This system is particularly useful for overseeing multiple public works projects that are tied to individual property parcels. Additionally, it offers a robust framework for managing the components of utility distribution and collection systems. Users can easily input all relevant fixed asset data, including acquisitions, transfers, and disposals, ensuring accurate record-keeping. The design also encompasses billing and receipt generation for all municipal fees, excluding utility charges, seamlessly integrating with the Municipal Accounting system to enhance overall functionality. Moreover, this integration allows for improved financial oversight and reporting, making it an indispensable resource for municipal operations.

Whether dealing with custom rates, seasonal prices, fluctuating tax fees, or proration calculations, BillMaster is equipped to manage even the most intricate billing rate frameworks! You can send invoices via email to utility customers upon their request. Additionally, statements can be securely posted on an integrated website, allowing customers to access their current and past bills, make payments, and request various services from customer support, including setting up recurring ACH and credit card payments. Customize your billing statements and invoices to perfectly match your vision with numerous options for usage graphs, charts, and notes. By utilizing BillMaster’s fully integrated solution for outsourced printing, preparation, and mailing of statements, newsletters, and other documents, you can streamline your operations and cut down on overhead costs. Furthermore, Data West offers WebShare, an effective and straightforward solution for online Bill Presentment and Payment, ensuring a user-friendly experience for customers. This comprehensive approach to billing not only enhances efficiency but also improves customer satisfaction.

The CUBIC®, Comprehensive Utility Billing and Control System was designed to provide powerful billing and CIS (Customer Info System) for utility operations. It provides robust customer information, billing and cash receipting functions, usage and bill/payment history, as well as a multitude of report options. It provides important functions such as multiple search criteria for account inquires, real-time updates and electronic input, and receipting interfaces. Reports provide detailed statistics on customers, services and routes. CUBIC®, powerful receipt processing, supports traditional receipt processing as well as high-speed scanning systems. Everything is available online, including bill/payment history, usage history, deposit information, service information, and a consumption graph for each service. The system also controls accounting. CUBIC® makes it easy to report NARUC.

SOFTWater, recognized as the foremost utility billing software in the industry, effectively addresses various challenges faced by utility offices while eliminating manual tasks and minimizing errors. Created by Intedata Systems, this software features intelligent document management, customizable automation, and strong integrations that allow users to efficiently manage billing for water, sanitation, sewer, gas, and electricity services. By utilizing the automation discounts provided by USPS, users can streamline their operations. The software processes customer addresses, ensuring they are verified against the most current postal service database and generating necessary reports. With its integrated CASS utility, SOFTWater simplifies the process of sending and receiving address data, and it even provides reminders for when to submit files for processing again, ensuring that users stay organized and timely in their operations. This comprehensive approach not only enhances efficiency but also significantly reduces the likelihood of costly errors in billing.

CUSI provides worldwide customer information systems, utility billing, customer web portals, accounting, and work asset management. CUSI also develops, implements and supports a wide range of technology solutions to manage the operational needs of local governments and utilities. CUSI's Windows and SQL applications are used by over 1,100 water, gas, electric and waste management companies to meet their operational requirements.

Cogsdale Customer Service Management (CSM) allows businesses to efficiently merge high-quality customer relationship management (CRM) with their everyday operational needs. Specifically designed to meet the intricate billing demands of municipalities and utility providers, Cogsdale CSM enhances operational efficiency, reduces expenses, and ensures top-notch service delivery to clients. This comprehensive solution empowers users to manage service orders, access information about active connections and payment histories, as well as establish payment plans. Additionally, Cogsdale provides a state-of-the-art customer information system featuring modules for financial management, distribution, utility billing, customer relations, work oversight, project coordination, and procurement. The suite is further expanded with features like interactive voice response, document management systems, payment kiosks, and online credit verification. Since its inception in 1997, Cogsdale has been committed to delivering robust and integrated information solutions tailored to the needs of its clients. This dedication to innovation ensures that businesses can adapt and thrive in an ever-changing environment.

The Public Safety Suite Pro, enhanced by Zuercher, streamlines operations by integrating CAD+911, allowing you to minimize the need to switch between multiple screens. This all-in-one solution ensures that responders can be dispatched more quickly and effortlessly, while features like automated callbacks and prioritized calls enhance the efficiency of your communication center. As a result, more resources are available for critical tasks, enabling you to concentrate on saving lives rather than on extensive training or navigating complex systems. By adopting a managed-server model, your agency can cut IT-related complications and save more than 15% of its total CAD expenses. With a unified software suite, you can effortlessly share vital information among responders, dispatchers, jail-booking officers, and investigators. Tailor your CAD workflows to your operational needs using customizable command lines, menus, dashboards, and screens to maximize efficiency. Ultimately, this innovative solution not only reduces workload but also significantly enhances the overall effectiveness of public safety operations.

EOS revolutionizes and enhances your complete customer life cycle, encompassing acquisition, product offerings, billing, and customer service. Leverage its robust features and user-friendly design to achieve unmatched efficiency and create smooth experiences for your customers. Improve your customer management by utilizing highly intuitive agent interfaces, automating repetitive tasks, and employing smart workflow management tools. With low-touch configurations, you possess the capability to quickly implement new business processes and optimize your existing operations without requiring development assistance. Centralizing your technology operations is made easy with a single platform that oversees your entire customer journey. Additionally, EOS offers an Innovation Space for creating seamless integrations with external providers like Salesforce or Dynamics, and for developing custom solutions such as broker interfaces or pricing engines. You can choose to have these integrations and custom developments managed for you, or collaborate with your technology partners and internal teams to ensure success. Ultimately, this comprehensive approach not only maximizes efficiency but also enhances customer satisfaction throughout every stage of their journey.

EDAMS Billing & CRM is an integrated commercial web-based management solution tailored to meet the distinct needs of Utility Services Providers and Municipalities. This system encompasses all aspects of revenue management and the customer relationship lifecycle, featuring tools for online inquiries, meter readings, route management for meter reading, debt oversight, revenue collection, direct sales, and the management of meters and connections, along with billing and comprehensive management reporting. The EDAMS – Enquiries module allows users to swiftly access all pertinent information regarding a customer, including personal data, associated properties, installed connections and meters, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing, debt management records, and customer application history. Moreover, EDAMS CRM serves as an all-encompassing customer service platform that effectively manages every application and activity related to customer interactions, ensuring a seamless experience for both service providers and customers alike. This holistic approach enhances operational efficiency and fosters better engagement with users.

A billing application designed specifically for companies that provide water services on a metered basis effectively manages both commercial and residential sectors. This versatile application supports both manual and automated meter readings, allowing for both batch and individual input of meter readings. Additionally, it features automated bill generation with email delivery capabilities, while also keeping a detailed history of water consumption for each customer. Users can conveniently track their water usage over time, making it a comprehensive solution for water billing management.

Down To Earth offers a comprehensive suite of software applications specifically tailored for small to medium-sized enterprises. Our mission is to deliver a holistic solution that caters to the distinct requirements of the accounting, distribution, and light manufacturing sectors. By automating both financial and operational processes, our products significantly enhance efficiency. In a straightforward manner, Down To Earth equips businesses with the essential information needed to thrive in the current marketplace. Moreover, our software is compatible across various system platforms, allowing you to leverage modern technology while safeguarding your hardware investments, regardless of future system changes. This adaptability is a clear benefit in today’s rapidly evolving technological landscape. Additionally, our committed customer support team provides an extensive array of training and support services designed to align with your schedule and budgetary constraints. Ultimately, we aim to empower your team with the necessary tools to maximize the potential and effectiveness of Down To Earth software, ensuring your business remains competitive and successful.

UtilAbility, a Windows-based utility billing software package, was created with you in mind. It's now easy to create accurate and timely bills for water, sewer and electric, gas, garbage pickup, user fees, cable TV, and even telephone. UtilAbility's intuitive interface will make you feel right at home from the beginning. Our utility billing software adapts according to your policies and requirements so you can bill how you want. UtilAbility utility billing software was developed with direct input from our customers. UtilAbility can handle creating bills for one or many, commercial or government.

Orbit Customer Management and Billing enables you to oversee, handle, and preserve all customer data in a single, centralized platform, regardless of whether you offer a single utility service or multiple services. Your organization can effortlessly monitor customer consumption, billing rates, deposits, service requests, collections, customer interactions, and account histories, leading to a more streamlined billing operation. This comprehensive solution oversees all significant customer-related business functions and offerings through a single product. It seamlessly integrates with Orbit Dynamic Financial Management, enhancing both accounting precision and operational efficiency. The system is designed to scale effortlessly as your customer base and service offerings grow. As a result, it provides a robust infrastructure that supports your evolving business needs.