CUSI Description

CUSI provides worldwide customer information systems, utility billing, customer web portals, accounting, and work asset management. CUSI also develops, implements and supports a wide range of technology solutions to manage the operational needs of local governments and utilities. CUSI's Windows and SQL applications are used by over 1,100 water, gas, electric and waste management companies to meet their operational requirements.

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Integrations

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Reviews - 1 Verified Review

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Company Details

Company:
Continental Utility Solutions
Year Founded:
1984
Headquarters:
United States
Website:
www.cusi.com
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Media

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Product Details

Platforms
Web-Based
Windows
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support

CUSI Features and Options

Utility Billing Software

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

CUSI User Reviews

Write a Review
  • Name: Anita W.
    Job Title: Office Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Company doesn't appreciate loyalty

    Date: Jun 29 2026

    Summary: I've been with this company since 1992 before they were Windows based. Support has always been superb but something changed the last few years. I'm not sure if there's a new CEO or what but they don't care about the "little" people anymore. I am a "one horse" operation with less than 2000 customers and I simply can't afford their yearly maintenance fees anymore. They weren't willing to work with me at all as per orders from the powers that be. After 30+ years, you'd think I would be considered a valuable customer but I'm not big enough or rich enough for them any longer. I own the program so am still using it, just praying I don't have any technical issues. Buyers beware if you are a small company.

    Positive: The customer support is great. I purchased this program in 1992 and they've come a long way. At first, it might take a couple of days to hear back from them but the last several years, I've received quick responses to my cries for help!

    Negative: Maintenance prices have skyrocketed. I can't afford them anymore. They don't care about small companies (or individuals like me). They are looking for the big bucks that only municipalities can afford. If you are a small rural water system, this company is not for you.

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