Best Session Replay Software for Slack

Around 25 million engineers work across dozens of distinct functions. Engineers are using New Relic as every company is becoming a software company to gather real-time insight and trending data on the performance of their software. This allows them to be more resilient and provide exceptional customer experiences. New Relic is the only platform that offers an all-in one solution. New Relic offers customers a secure cloud for all metrics and events, powerful full-stack analytics tools, and simple, transparent pricing based on usage. New Relic also has curated the largest open source ecosystem in the industry, making it simple for engineers to get started using observability.

The Dynatrace software intelligence platform revolutionizes the way organizations operate by offering a unique combination of observability, automation, and intelligence all within a single framework. Say goodbye to cumbersome toolkits and embrace a unified platform that enhances automation across your dynamic multicloud environments while facilitating collaboration among various teams. This platform fosters synergy between business, development, and operations through a comprehensive array of tailored use cases centralized in one location. It enables you to effectively manage and integrate even the most intricate multicloud scenarios, boasting seamless compatibility with all leading cloud platforms and technologies. Gain an expansive understanding of your environment that encompasses metrics, logs, and traces, complemented by a detailed topological model that includes distributed tracing, code-level insights, entity relationships, and user experience data—all presented in context. By integrating Dynatrace’s open API into your current ecosystem, you can streamline automation across all aspects, from development and deployment to cloud operations and business workflows, ultimately leading to increased efficiency and innovation. This cohesive approach not only simplifies management but also drives measurable improvements in performance and responsiveness across the board.

Introducing Userback, the leading user research platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development. Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. With Userback, you can enrich feedback context by diving into detailed session replays. Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates. Worried about coding? No problem at all! Start your journey promptly with a user-friendly browser extension, designed for internal quality assurance and meticulous bug tracking.

Datadog is the cloud-age monitoring, security, and analytics platform for developers, IT operation teams, security engineers, and business users. Our SaaS platform integrates monitoring of infrastructure, application performance monitoring, and log management to provide unified and real-time monitoring of all our customers' technology stacks. Datadog is used by companies of all sizes and in many industries to enable digital transformation, cloud migration, collaboration among development, operations and security teams, accelerate time-to-market for applications, reduce the time it takes to solve problems, secure applications and infrastructure and understand user behavior to track key business metrics.

Mouseflow is a platform for behavior analytics. It's used by Product, Marketing, UX Design, Analytics teams to ensure high conversion rates and a great website experience. Mouseflow allows you to see your users' eyes through session recordings. You can also understand what is most important to them with heatmaps. Mouseflow is an innovative platform on the market that uses automatic friction detection to let you know which recordings you want to watch and avoid sampling across plans. Heatmaps can be created for all pages. You can filter them using multiple parameters.

rioy.ai is an innovative and comprehensive platform designed to help businesses effectively Optimize user experience, Drive growth, and Enhance digital customer experiences riyo.ai unlocks your website's potential with anonymous lead identification, visitor tracking, behavior analysis, live chat, an AI-powered bot, and more. Fuel leads enhance experiences, and gain a digital edge. ▶︎ Analyze: Get Insights and Enhance Your Strategy • Heatmaps: See user interactions and optimize for engagement. • Recordings: Understand behaviour with session recordings, and uncover improvement opportunities. • Dashboard & Reports: Access a dashboard with reports to track metrics and make data-driven decisions. ▶︎ Connect: Unleash the Power of Real-time Engagement • Forms: Gather info from site visitors via customizable forms, creating leads for growth. • Live Chat: Connect effortlessly with your audience, offering instant support and building rapport. • AI-Powered: Personalized customer assistance and automated interactions. ▶︎ Convert: Streamline your Sales Process • Website Visitor Tracking: Monitor visitors and make informed decisions. • Identify Anonymous Visitors: Discover company details for targeted outreach.

Learn to understand your customers. Create a better product. PostHog offers a complete product analytics UX. Analyze trends, funnels and retention. Event autocapture is the key to all of this. PostHog automatically captures events and user behavior within your mobile or web app. Know how traffic flows through your app. Know the pageviews, actions, and other information of every user on your website or app. Visualize product trends and retention. Analytics can help you understand your users and how to keep them coming back. Visualize how users navigate your website or app. Use metrics to determine what needs improvement. Release new features regularly without worrying about breaking existing changes. Rapidly test new ideas and roll them out to 10%, 20%, or 100% of your users. PostHog can easily be deployed in your cloud for easy adoption and onboarding. PostHog is designed to scale. This includes our open core pricing model. PostHog can manage your deployment on your infrastructure.

Cardina serves as a dynamic customer engagement platform aimed at improving both support and sales interactions by providing real-time visual guidance directly on users' screens without the need for downloads or meeting links. Through its innovative co-browsing technology, agents can view, annotate, and even take control of customers' screens, which leads to quicker problem resolution and enhanced customer satisfaction. The platform integrates effortlessly with existing tools, featuring capabilities such as session recording, data masking for enhanced security, and cross-device compatibility across various web technologies. Trusted by prominent customer experience teams, it has proven to cut handle times by as much as 41% and increase first-contact resolutions by 47%. Additionally, Cardina presents a range of flexible pricing options that accommodate businesses of all sizes, from emerging startups to large enterprises. Overall, Cardina is committed to transforming customer interactions into seamless experiences that foster lasting relationships.

A comprehensive open-source session replay suite designed specifically for developers, enabling self-hosting for optimal data control. Gain insights into every issue as if it were occurring in your own browser, allowing you to delve deep while observing user interactions. This all-in-one platform empowers developers to effectively address problems, replay sessions, track web app performance, and provide exceptional customer support. Experience your users' journey firsthand, identify their challenges, expose hidden issues, and create outstanding experiences. With the ability to self-host, your customer data remains within your own infrastructure, eliminating the need to share sensitive information with third parties. Maintain complete authority over the data captured and eliminate the hassle of extensive compliance and security protocols. Our suite also includes advanced privacy features for user data sanitization. If self-deployment isn't your preference, you can easily opt for our cloud solution and start benefiting from the service in just a few minutes. This flexibility ensures that developers can choose the deployment method that best suits their needs while still prioritizing user privacy and data security.

Discover a revolutionary method for gaining insights into user experience with UXsniff, an AI-driven tool designed to automatically evaluate session recordings and detect unusual clicking behaviors. Allow UXsniff to act as your digital UX analyst, revolutionizing the way you conduct UX assessments. Gain clear visibility into user interactions on your website, including their scrolling, movement, and clicking actions. Identify the pain points that frustrate your visitors and implement solutions to enhance their experience. Sifting through numerous session recordings for valuable UX insights can feel overwhelming; hence, we have harnessed the capabilities of the ChatGPT API to summarize each recording effectively. This innovation means you no longer need to view every video in its entirety; instead, simply read the GPT-generated summary for a quick overview of the session's events. This approach empowers you to make informed decisions about whether to skip a video or explore further. Additionally, visualize combined data through an engaging heatmap that illustrates user behavior regarding scrolling, clicking, and movement across your website, giving you a comprehensive understanding of user engagement. By integrating these insights, you can optimize your website's design and functionality more effectively than ever before.

Discover the reasons behind form abandonment or checkout issues and make necessary improvements. Effective optimization hinges on understanding form experience analytics, which is essential for perfecting a vital aspect of the customer journey. Gain valuable insights, enhance your forms, and elevate your business to new heights. The effectiveness of the forms on your website can significantly impact your previous online investments. Therefore, ensuring that your web forms operate at peak performance is of utmost importance. Exatom offers three comprehensive solutions within a single platform. These include form analytics and field metrics that provide in-depth insights unavailable through Google Analytics, data-driven tooltips designed to gently guide your visitors, and real-time notifications for any form-related issues. At Exatom, we prioritize your clients' privacy, which is why our platform operates without cookies and refrains from collecting personal data. Our services cater to both small and medium-sized businesses as well as large enterprises. We support a wide range of industries, including ecommerce, automotive, B2B, financial services, and gambling, ensuring tailored solutions for diverse needs. By leveraging our platform, businesses can not only improve their form performance but also enhance user engagement and satisfaction.

Zipy is a digital experience platform that combines analytics, error monitoring and session replay functionality in one. You can get deep insights into the behavior of users, reduce the time it takes to resolve issues, and improve customer satisfaction.

Feederloop allows you to add video chat, screen sharing and co-browsing to your website. Feederloop allows you to have instant video chats with anyone on your site without the need for additional software or downloads. Feederloop is used to provide customer support, onboarding, and sales. It creates a near-in-person experience with everyone on your website or web application. Feederloop can be integrated with all major chat platforms, or used as a standalone widget on a website.

Fullstory is a platform for behavioral data that reveals the hidden story behind consumer behavior. Fullstory allows product, engineering and data teams to connect sentiments signals with other data sources in order to design the next best actions. Fullstory provides deeper and more immediate actionable insights than conventional web and product analyses that can only surface what is happening but not why. It is the only behavioral data platforms that provide the context needed to create in-the moment experiences that drive revenue. Fullstory's behavioral analytics is ready for AI. It uses first-party data that has been automatically captured, indexed and semantically structured. No longer do enterprises waste hours and resources on data analysis.

Enhance your website and elevate the customer experience with UserReplay, a tool that identifies and addresses customer pain points swiftly. This customer experience platform utilizes machine learning to provide high-quality session replays, offering a wealth of insights about user interactions. It features adaptable, real-time data dashboards customized for the specific workflows of various teams. Through machine learning-driven segments, you can group your most critical sessions effectively. UserReplay's smart segments and dashboards are designed to automatically uncover issues that may be impacting your revenue. Equip every member of your digital teams with tailored, real-time alerts regarding revenue risks that can be sent to their preferred platforms. For instance, if there's a decline in mobile conversions, your Chief Revenue Officer and marketing teams will be notified. Similarly, alerts will be sent to your category manager and development teams when new broken links are detected, while your Head of Ecommerce and Customer Service teams will be informed if there is a dip in your personalized CX Score. This proactive approach ensures that potential issues are addressed promptly, helping to maintain a seamless customer experience.