Best Sales Software for Amazon Connect

Every customer conversation is critical to the success of your business and the revenue you can deliver. At Jiminny we help you record, capture and analyze each customer interaction to generate actionable insights on what is and is not happening; enabling you to move the needle and support your biggest objectives across the business. Jiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high-performing revenue generating teams.

Dynamics 365, the next generation CRM and ERP application, can accelerate your business growth. Unify your data. Get predictive insights. Achieve amazing results. Make smarter decisions. You can take actions that will drive your business. Build stronger relationships. Increase productivity and performance. A single view of all customers. Find and nurture the right leads. Connected customer experiences. Keep up-to-date with market trends. Deliver positive customer experiences--faster. Optimize your resources and make technicians more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to improve efficiency. Reduce operational costs and financial complexities. Transform from reactive to proactive operations. Automate and simplify manufacturing and supply chain management. Maximize the lifespan of your assets. Unify your digital and physical commerce. Personal engagement is a way to build brand loyalty. Exceed customer expectations.

Revenue intelligence gives you powerful insight into customer interactions. Win more deals. Skyrocket rep success. Gain critical market intelligence. Replicate what your top reps do. Transform your team into quota-shattering super sellers. Stop deals stalling. Every deal should be on a track to closure. Every time, solidify the next steps. Listen to the raw voice of your market. You can be sure of success when you launch new initiatives. Your most successful sellers should be cloned. Data shows that the best reps are different from the rest. Your average sellers can become stars.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

AWS Marketplace is an online catalog that allows customers to discover, buy, deploy and manage third-party products, data and services within the AWS ecosystem. It offers thousands of listings in categories such as security, machine-learning, business applications, DevOps, and more. AWS Marketplace offers flexible pricing models, such as pay-as you-go, annual subscriptions and free trials. This simplifies billing and procurement by integrating costs in a single AWS bill. It also supports rapid implementation with pre-configured applications that can be launched using AWS infrastructure. This streamlined approach allows companies to accelerate innovation, reduce the time-to market, and maintain better controls over software usage and cost.

Conversation intelligence and real time guidance for contact center managers. Creovai uses AI for all your customer interactions, to guide your agents in real-time, and to deliver insights to improve your contact center performance. All this is done within a single platform. Creovai analyzes and listens to every voice and digital interaction, based on criteria that you care about. This reduces manual QA time while giving your team an overall view of agent performance and the customer experience. Answer the most important "what" and 'why" questions regarding your customer conversations using AI-powered predictive score models, pre-built insights categories, and prescriptive Dashboards. Based on customer insights and conversation insights, make informed CX decisions. Agents will receive automatic real-time feedback based on these insights. Close the feedback loop. Use insights from customer conversations to optimize your call scripts, provide real-time guidance and drive continuous operational improvements.

Live prompts to help you decide what the best thing is to say during customer interactions can dramatically improve your team's performance. There are experts on every team who are more productive than their peers. Cresta's AI is powerful and can learn from top performers and provide real-time guidance and coaching to help others. The result? The result? An expert at every customer touchpoint. Cresta's powerful AI engine continuously learns and optimizes to help teams improve performance across channels and use-cases. Your top performers will help you improve team performance and compliance. Cresta analyzes every conversation and tracks agent performance to identify coaching opportunities for managers so they can spend more time coaching than reviewing transcripts.

AI-powered business intelligence helps you to enhance your contact center and identify your greatest opportunities to improve customer service efficiency. Our Customer Experience Management platform (CXM), allows you to monitor all digital and voice communications in real-time. It also gives your team practical guidance on how to improve your key KPIs. Augment CXM automatically breaks down conversations into customer intents, products they are discussing, and the outcomes. This gives you insight into every detail. Ever dealt with a flood of customer questions? Augment CXM detects unexpected spikes in customer questions and alerts your team so they can take corrective action before they spiral out-of-control. You can quickly identify which agents are causing problems in your contact center and provide coaching to them on how to improve their customer service.

You can overcome the most difficult challenges facing remote contact center teams and deliver top-in-class sales, customer service and support. Engaged frontline teams are more focused and engaged and can connect to the personalized data, actions, and behaviors that enable world-class service and sales. This will push them towards excellence and away the exit. Data-driven actions can boost the performance of frontline leaders, allowing them to cover more customers and associates without incurring additional leader expenses. High-performing frontline staff can be empowered with adaptive personas that reflect the top managers and associates in your organization. This will reveal the winning behaviors, patterns and actions hidden in your operational big-data. Their winning actions help associates, leaders, and teams to achieve higher sales, better customer service, and provide superior experiences. This helps to scale the positive impact of high-performing teams.

The digitally empowered customer of today is present across multiple channels. It is therefore essential for brands to invest into technology and tools that enable them to listen to the "Voice of Customer" (VoC). Traditional contact center solutions tend to be a little bit focused on speech analysis and miss out on important insights from non-voice channels. Gnani's AI enabled ML-driven omnichannel analysis gleans deep insights from different channels and presents them to enable actions for improving the customer experience.