Best Review Management Software for Xero

Please also update our description as follows: Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.

Everything local businesses need to win. Text with customers, get more reviews, collect payments, send text marketing campaigns, and centralize your communications—all from one platform.

Our Business Intelligence (BI) leverages Customer Satisfaction Surveys (CSAT) to identify Promoters, Passives, and Detractors. Our solution is continually iterated to collect real-time customer feedback, boost SEO, and keep our users’ Net Promotor Scores (NPS) accurate…all to accomplish our mission to empower our community to share the wealth of their reputations with the world. 27% of people in a recent study have a bad customer experience that impacts their day. As a result, we have altered the way we sell. Therefore, aligning your organization around creating a better customer experience is paramount to establishing your organization as an industry leader. In addition, we believe that customer experience is central to brand confidence. Our CSAT surveys/review conversion BI help today's customers become brand promoters, thereby convincing more prospects to come your way. In addition to spreading the good news of overall achievement in customer experience, regular CSAT and NPS evaluation enable companies to predict customer retention and service/product quality.

Our mission is transparency in the B2B market for software. We live in a golden age of software. Choosing the right software for your company can be difficult and time-consuming due to the sheer number of options. Smart consumers look to reviews for guidance. However, no two businesses are alike and reviews are largely opinions. Our team of experts focuses on the facts and features, not opinions. This will help you choose the right software for your company. Software can make or break a business. It is therefore crucial to make the right decision. We do the work and cut through all the noise so you don't have.

Consumers are more reliant on reviews and the internet to make their buying decisions. Ratings can make the difference between your company growing or being shut down by your competition. You can have complete control over your online reputation. Although you know that reviews are important, getting customers to review your products used to be painful. What was once a burden is now an opportunity. It's now simple and painless to ask your customers and to get real reviews. The active reputation marketing system will route every new review based upon real-time reputation information to a review website. This will allow you to internalize negative reviews as customer feedback that you only can see. Respond quickly to customer concerns immediately

ReviewPoint helps your business grow by engaging your customers. Managing online reviews and your business profile shouldn't have to be so difficult. Our review managers ensure that your business is as good online as it is in person. We can automate the review generation process by integrating directly with your PoS, CRM, or any other store contact information. We have hundreds integrations, and most likely integrate with your software. ReviewPoint allows you to communicate with your customers by text or email. Our discussion tool is a one-stop solution for managing customer communication. Your satisfied customers can share their voices and help elevate the success of your brand. Automated review requests can help you rise to the top of local markets with more positive reviews. Prevent negative feedback being publicly posted online. Follow reputation management best practices in collaboration with a review manager.