Best On-Premise Queue Management Software of 2024

Smart Queue Management System reduces customer queue time, increases staff productivity, and delivers a pleasant customer experience. We have the solution for any business size. Qwaiting is a cloud-based queue management software. Queue Systems are designed for reducing wait times. Qwaiting is more than just a queue system. Our Queuing solutions increase efficiency, enhance profitability, create a secure environment and improve the customer experience. Your customers will not be willing to wait if you provide excellent customer service. Qwaiting allows customers to check in by phone and wait to be served. Your staff will have all the information they need to provide the best customer service. You will have a complete picture of the situation in real-time. We provide data that helps you make better business decisions, from customer journeys to employee performance.

Qmatic Orchestra 7 provides a solution for any need, whether it's a system to manage queues or a robust platform to manage customer journeys across multiple channels. Orchestra 7 allows you to offer mobile tickets and online appointment bookings. Orchestra 7 will take care of your visitors before they arrive. You can allow check-in at your premises via a self service kiosk, a reception, or both. Let your visitor choose which option they prefer. Orchestra 7 allows you to reach out to your customers and get feedback after the visit is over. Orchestra 7's modular design allows you to tailor it to your needs in terms of functionality, number and user count. Orchestra is flexible enough to adapt to your changing needs.

Transform the customers' queue to be Virtual and make them book their turn without waiting inside or outside the bank branch. Nowadays, your customers need to be safe. Let them use Mobile Queuing Solution and arrive in time with their turn. eBSEG Mobile Queuing Solution has all featured capabilities to ease this process. The customer can know which branch is crowded and choose which branch wants to go to.

Qsome is a new generation of customer journeys management software. It is highly focused on extreme features flexibility, top-notch user experience and high-quality customer service, making it more enjoyable and efficient for both customer and service provider. Qsome uses cutting-edge technology to manage and adapt every aspect the queue management flow. This platform is highly flexible and includes modules such as appointment management, data for staff resources planning, and various communication channels. Data analytics are also available to continually improve customer service. All complexity is hidden behind intuitive features which can be easily enabled and extended to suit different environments.