osTicket Description

Enhancesoft is a team of dedicated professionals who are committed to ensuring customer satisfaction. Through our osTicket and support system, we have developed intuitive and effective customer support platforms aimed at helping businesses succeed. Our team consists of individuals who are not only diverse but also share a strong passion for our work and the methods we employ. At Enhancesoft, we are exceptionally selective when it comes to our teammates, prioritizing potential and enthusiasm over mere experience, which is a point of pride for us. We operate as a value-driven organization, embedding high standards into every facet of our operations. Our relentless focus is on addressing genuine challenges faced by our customers, and we aim to do so in a sophisticated manner. Central to our mission is the mantra, "Make Happy Customers," which guides our every action. We don’t merely speak about our commitment to customer satisfaction; we actively demonstrate it through the quality of our products, the excellence of our services, and the comprehensive support we offer. This unwavering dedication to our customers is what sets us apart in the industry and fuels our continuous improvement.

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Pricing

Free Version:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Enhancesoft
Website:
www.enhancesoft.com

Media

osTicket Screenshot 1
osTicket Screenshot 1
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Product Details

Platforms
Web-Based
Windows

osTicket Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

osTicket User Reviews

Write a Review
  • Name: David J.
    Job Title: Director of Information Technology
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The Little Help Desk System that could

    Date: Nov 12 2021

    Summary: I think it's one of the best Help Desk systems around. After others at our organization saw how well it worked for the IT Help Desk, they've asked for their own versions for their departments. We've added three other instances of OS Ticket so far.

    Positive: It's flexible, easy to install, and quick to integrate into your organization. It can be locally hosted on Windows or Linux servers as well as cloud hosted to meet any organization's needs.

    Negative: It lacks integrations with an asset management tool.

    Read More...
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