RoomRaccoon Description

RoomRaccoon is an innovative all-in-one Hotel Management System trusted by thousands of independent properties across the globe.

The powerful cloud-based system harnesses smart automation to streamline property operations, boost revenue and enhance the guest experience.

With RoomRaccoon, hoteliers can access a property management system, channel manager, booking engine and payment platform – all in one place! Other features include housekeeping management, revenue management, upselling, online check-in, and more.

It is also intuitive and simple to use and offers outstanding support, should you need it.

Try it for free for 14 days.

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Pricing

Pricing Starts At:
$180
Pricing Information:
Price dependent on the number of rooms and RoomRaccoon subscription tier.
Free Trial:
Yes

Integrations

API:
Yes, RoomRaccoon has an API
View Integrations

Reviews - 3 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
RoomRaccoon
Year Founded:
2017
Headquarters:
Netherlands
Website:
roomraccoon.com
Update This Listing

Media

Play Video RoomRaccoon Hotel Management System RoomRaccoon Property Management System RoomRaccoon Channel Manager RoomRaccoon Integrated Payment Platform RoomRaccoon Automated Upsell RoomRaccoon Website Booking Engine
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Product Details

Platforms
SaaS
Chromebook
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support
Online

RoomRaccoon Features and Options

Hospitality Property Management Software

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hostel Management Software

Cash Drawer Management
Dorms
Employee Management
GDS / OTA Integration
Housekeeping Management
Multi-Property
Online Booking
Point of Sale (POS)
Price Optimization
Private Rooms
Reservations Management

Hotel Channel Management Software

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Vacation Rental Software

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

RoomRaccoon Lists

RoomRaccoon User Reviews

Write a Review
  • Name: Nicky K.
    Job Title: Co-Founder
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Simplicity and growth to ADR

    Date: Aug 05 2022

    Summary: Very happy with the onboarding and adoption journey. Can see the direct impact on our revenue, team performance and overall hotel operations. Very satisfied.

    Positive: Easy drag and drop dashboard. Online check-in with Upsell and Yield management tools. Easy to manage and automated ADR growth.

    Negative: Weekend support hours not available, not the worst, but emergencies do come up.

    Read More...
    RoomRaccoon Company Response
    Date: Aug 08 2022
    Thank you for sharing such a positive review, Nicky. We are happy that our all-in-one system is providing value for your business. We appreciate your feedback, and thank you for choosing RoomRaccoon!
  • Name: Jeffrey V.
    Job Title: Owner
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good PMS but...

    Date: Oct 27 2023

    Summary: As I have been working with RoomRaccoon for about 1,5 years I did encounter to much difficulties. Mainly due to overbookings, bugs and bad communication. The PMS is great, easy to use and smart and even though that we generally have good relationships with our partners we don't feel a positive connection with RoomRaccoon.

    Positive: PMS part is very functional and smart. A lot of small features which makes you love working with it. Teaching the PMS to anybody goes fast. It's a good pms for small hotels.

    Negative: Managing group reservations is a challenge, as a single reservation can hold multiple rooms however only has 1 check-in and check-out date. Their solution is connecting multiple reservations; however, this approach is complicated and lacks effective organization.

    The channel manager lacks the capability to 'close' rooms.

    RaccoonPay charges high commissions and does not offer direct integration with payment providers. Especially for VCC.

    While customer support is generally amicable, it falls short when confronted with more complex issues. Moreover, we have experienced several connectivity issues, mainly caused by incorrect mapping—a responsibility not attributed to the hotelier side.

    There are a lot more details not worth mentioning. But a lot of details also make a mountain of frustration :)

    Read More...
    RoomRaccoon Company Response
    Date: Nov 01 2023
    Thank you for sharing your feedback about your experience with RoomRaccoon, Jeffrey. We appreciate your feedback, as it provides valuable insights that can help us improve our service. We're pleased to hear that you find the PMS functional and smart, and that it enhances your workflow. However, we're sorry to hear about the challenges you've faced, particularly with managing group reservations and with our customer support. We understand how these issues can be frustrating, and we are continuously working to enhance our system to address these concerns and make the experience better for our users. If you have any more feedback or suggestions, please feel free to reach out to us. Thank you for your ongoing support.
  • Name: Sandra B.
    Job Title: Revenue Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    All that glitters is not gold...

    Date: Jan 12 2022

    Summary: This is not a fit for purpose PMS. Do yourself a favour and just find another more reliable PMS that will give you less headaches.

    Positive: Design is appealing but expensive.
    Their sales pitch is incredible and then you just faced with a PMS that doesn't work.

    Negative: A product that can't do basics.
    They will not take ownership for the faults of the system.
    Rates updates, you are limited to rate changes per hour/daily, meaning you can never know when they will block you to do rate/restrictions/availability changes.
    Reports, there isn't one report that gives you correct data
    Support, they don't understand the product, and they will always make like you don't understand the PMS, never their fault. The support team always says they are working on fixing an issue and will never get back to you.

    Read More...
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