eGain Social Description

Social networking has been the most popular trend on the Internet in recent years. With the rapid adoption of smart phone technology, consumers are now sharing their opinions about companies and products via Twitter, Facebook and blogs. This free-flowing viral conversation presents a challenge for your business. Negative perceptions that are not addressed can quickly spiral out of control and become a public relations nightmare. A prompt and appropriate response to complaints is considered a sign that you care. eGain Social™, a unique product for social media management, includes the capabilities of social customer support, knowledge harvesting, single-sourced social publishing and reputation management. eGain Social Adapters allows you to monitor social networks like Facebook, Twitter, forums and blogs for relevant keywords.

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Company Details

Company:
eGain
Year Founded:
1997
Headquarters:
United States
Website:
www.egain.com/products/social/

Media

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Product Details

Platforms
SaaS
Type of Training
Documentation
Customer Support
Phone Support
Online

eGain Social Features and Options

Social Media Management Software

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

eGain Social User Reviews

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