Freshdesk Contact Center Description

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based contact centre software that connects businesses with customers in a cost-effective way. Freshdesk Contact Center allows customers to set up their contact centers in just a few steps and requires no hardware. Freshdesk Contact Center integrates seamlessly with many CRM and Helpdesk tools, making it easy for sales and support staff to work together. Administrators can gain real-time insight into customer experience and agent productivity with powerful reporting and analytics.

Freshdesk Contact Center allows agents to take calls from their desktops, laptops or phones (both Android and iOS), creating a remote but connected contact center.

Administrators can purchase additional numbers, add credit to the phone and upgrade the pricing plan.

Freshdesk Contact Center, a reliable and modern phone system, is trusted by more than 7000+ customers around the world.

Pricing

Pricing Starts At:
$15.00/month
Pricing Information:
Freshdesk Contact Center offers five pricing plans that are tailored to meet different calling needs.
Free Version:
Yes

Integrations

API:
Yes, Freshdesk Contact Center has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Freshworks
Year Founded:
2011
Headquarters:
India
Website:
www.freshworks.com/freshcaller-cloud-pbx/
Update This Listing

Media

Play Video Integrate Freshcaller with a CRM, Helpdesk, or e-commerce tool that suits your business needs. Eliminate the need to switch between apps by integrating Freshcaller with your existing applications. Enable agents to manage pressing conversations on the go with the Freshcaller mobile app for Android and iOS. Your agents don’t have to be tied down to their desks anymore. Track key metrics through the live dashboard to get deeper visibility into your call center activities. Get insights into call metrics to derive insights on your call center performance. Import a set of contacts or select existing customers from your account contact list to sequentially dial numbers. With Power Dialer, agents don’t have to copy-paste each number, thus reducing manual effort and increasing productivity. Connect your phone system with your existing CRM and Helpdesk to leverage the existing data and create custom routing rules. Route callers directly to agents based on inputs from your connected apps.
Recommended Products
Data-Driven Innovation: The CDP Playbook for Eng Teams Icon
Data-Driven Innovation: The CDP Playbook for Eng Teams

Why your engineering team needs a CDP

In this playbook, you’ll learn…
- How engineering teams use real-time customer data to achieve business goals.
- How to elevate your business to a new level of engineering efficiency with AI.
- Strategies used by engineering teams at Instacart, Staples Canada, Televisa Univision, CrossFit, and ClearScore to improve KPIs and drive efficiencies.
Learn More

Product Details

Platforms
SaaS
iPhone
Android
Type of Training
Documentation
Live Online
In Person
Customer Support
Phone Support
24/7 Live Support
Online

Freshdesk Contact Center Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Business VoIP Provider

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Freshdesk Contact Center User Reviews

Write a Review
  • Fraser F.
    CTO     Date: Jan 25 2019
    Freshcaller has supercharged our ability to use our business phone system. The cloud PBX capabilities combined with the call center software aspect of the system makes for an effective all-in-one solution that our sales team has done really well with. It also integrates well with the other Freshworks products that we also use at our company. I highly recommend the Freshworks suite of software, and Freshcaller.