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Zendesk Sell Description

Zendesk Sell (formerly Base) is a next-generation CRM software that accelerates sales for modern sales teams. Zendesk Sell allows small business, mid-market, and enterprise sales teams to improve their productivity, visibility, and process efficiency. Zendesk Sell features an intuitive user interface that allows teams to access, analyze and collaborate on relevant data. It also prioritizes leads and opportunities and drives sales actions with data. You can make calls, send emails, schedule meetings, view deal history, and even log everything manually from one place. Sell allows you to close deals from anywhere. It gives you the power and flexibility of a desktop sales tool, even when you're not physically there. Zendesk Sell is simpler than legacy sales management tools and easier to use.

Pricing

Pricing Starts At:
$19 per user per month
Free Trial:
Yes

Integrations

Reviews - 13 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
Zendesk
Year Founded:
2008
Headquarters:
United States
Website:
www.zendesk.com/sell/

Media

Base-Dashboard

Base-Dashboard

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Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support
Online

Zendesk Sell Features and Options

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Sales Force Automation Software

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Store Locator Software

Analytics
Automatic Location Detection
Directions
Distance Calculation
Event Promotions
Mapping
Product Search Filtering
Promotions / Coupons
Search
White Label

Inside Sales Software

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Construction CRM Software

Client Tracking
Contract Management
Forecasting
Project Management
Quote Management
Sales Management
Scheduling
Time Management

Financial CRM Software

Account Alerts
Asset Management
Expense Tracking
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management

Sales Tracking Software

Activity Dashboard
Alerts / Notifications
Appointment Scheduling
Call Logging
Comments / Notes
Custom Reports
Document Management
Email Templates
Interaction Tracking
Lead Management
Lead Scoring
Pipeline Management
Reporting / Analytics
Task Management

Sales Analytics Software

Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting

Zendesk Sell Lists

  • Name: Suhail A.
    Job Title: Co-founder
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Simple yet great CRM

    Date: Jan 01 2021

    Summary: Overall I like the platform apart from the price it offers. Our team has been using the CRM for the past 6 months and we have been pretty comfortable with it as a sales CRM.

    Positive: Zendesk Sell is very intuitive to use and provides almost all the necessary functionalities a CRM should provide. I like how easy it is to use and allows users to stay on top of their game.

    Negative: It's expensive compared to other competitors and doesn't provide communication tracking like email opens, clicks, etc.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Operations and Marketing Analyst
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Ultimate Sales CRM

    Edited: Nov 06 2020

    Summary: Zendesk is an absolutely amazing tool for any sized (SMBs) business Sales CRM. It's so robust and easy to adapt to your work ethic. Overall, we loved its power in managing sales and customer relations.

    Positive: Zendesk Sell is an ultimate Sales CRM for small and medium-sized businesses.
    - Increases the visibility of the sales pipeline.
    - Helps to capture every lead.
    - Allows smartly ways to convert the lead into customers.
    - Robust Reports on Sales and Marketing.
    - User-friendly interface, usage-based customizations.

    Negative: Overall it was good but I don't like its lead manager.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Senior Project Manager
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Impactful CRM

    Edited: Nov 04 2020

    Summary: Zendesk is a very important and impactful CRM platform. My favorite thing about Zendesk Sell is its "lead tracker" it brings leads from different points. Overall, it's a very important tool in sales and marketing business.

    Positive: Zendesk sell is a very impactful CRM for managing sales, leads and interaction with customers. It increases the visibility to search and manage every leads we usually lost before. the main home screen is combined with all functions.

    Negative: I would more happy If they add better reporting.

    Read More...
  • Name: Shruti K.
    Job Title: SMM Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Motivates Sales Team, Ultimately productivity increases

    Date: Jul 13 2020

    Summary: With just few clicks we can schedule meetings, view deal history, send emails and make calls. It works in real time. Tools helps in running things smoothly. Reliable and trustworthy software. Free trial package is available. Keeping track is very easy.

    Positive: Zendesk Sell software enhance productivity for sales team. Its tools are specially built for sales team. It helps in analysing deal data. It's very simple to use and understand. Easily drag and drop the dashboard. We can prioritize our customers and prospects using sell software. Ultimately it has improved our sales productivity.

    Negative: It has improved our sales productivity. Highly recommended software.

    Read More...
  • Name: Janet H.
    Job Title: Accountant
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Must-have tool

    Date: May 26 2020

    Summary: Zendesk Sell is a must-have CRM tool which can make it easy for any business owner to manage and organize transactions on a daily basis. This tool is very innovative, user-friendly, and effective.

    Positive: For someone like me who's not too 'techy', I find it very easy to use! Its interface makes it possible to quickly and effectively organize day-to-day transactions.

    Negative: I didn't quite like the fact that e-mails are delayed. I hope this can be fixed soon.

    Read More...
  • Name: Punit R.
    Job Title: Software engineer
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Recommend Sales CRM

    Date: May 26 2020

    Summary: This tool is combination of effective usability and intelligence. It's a complete solution for your business sales. This CRM can easily handle your sale tracking, customer management and fills the gap between clients and organization. Mobile app is very well implemented and had fun to use. It makes business reliable and ease to run. I recommend everyone who searching for CRM too just go for this it's very reliable and effective.

    Positive: - One tap to generate reports.
    - Track sales in sales pipeline.
    - Beautiful user-friendly interface.
    - Very easy to add tasks and reminders.
    - Available on both mobile and desktop operating system.

    Negative: - I'm very much happy with Zendesk Sell but for beginners step up process is complicated I suggest you to check some tutorials.

    Read More...
  • Name: Gaurav R.
    Job Title: Engineer
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Efficient and effective

    Date: May 25 2020

    Summary: It's a very effective most promising CRM tool. I'm using this tool since 2 years and found everything pros. Its VoIP calling facility makes this tool perfect. This tool gives you great AI automation features which helps your business above from other. I highly recommend this tool.

    Positive: Effective and well integrated tool for your business. Easy to set reminder or appointment. It's automation of roles and tasks are very useful. I get powerful report about things going on organization.

    Negative: To be honest I don't find many cons with Zendesk Sell.

    Read More...
  • Name: Aman S.
    Job Title: Chartered Accountant
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Top-notch CRM tool

    Date: May 24 2020

    Summary: Zendesk Sell is complete all in one CRM package where we can easily track out sales and marketing. It give you great simple and clean user interface. If you are running a business it's a must have tool. This tool is very powerful, effective and reliable. You can easily manage your business solutions.

    Positive: 1. Great simple and clean user interface.
    2. Informative sales reporting feature.
    3. Easy way to interact with clients, it helps me to easily track and solve customers issues.
    4. Well optimized mobile app.

    Negative: 1. Not much automation features.
    2. No option to create invoice.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Photo Editor
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: Administrator, Deployment
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy UI

    Date: May 26 2020

    Summary: Overall, I like how many options this CRM software offers. The user interface is also really easy for me to use.

    Positive: This is a great tool for keeping clients organized so we can organize our deals better. It also integrates with Zendesk ticketing very easily.

    Negative: The on boarding process is not quite as intuitive as I'd like.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Engineer
    Length of product use: Free Trial
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A very reliable CRM tool for large scale businesses.

    Date: May 26 2020

    Summary: The entire ecosystem built by Zendesk integrates the entire workflow for large organizations. Despite not being very attractive for small and medium scale units it is a very good CRM platform.

    Positive: - Quite complete in the features and tools provided. No need to use other software just for one or two things in the pipeline.
    - Mobile app support for on the go updates is good especially with the friendly UI.
    - Great insights and analytics.

    Negative: - The whole process of dealing with CSV files is tedious and not so user friendly.
    - small businesses and individuals can find the whole thing overwhelming and not worth the price.

    Read More...
  • Name: Chitwan K.
    Job Title: Senior Analyst
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great management tool

    Date: May 24 2020

    Summary: Zendesk Sell is a CRM tool which helps business to run in easily. By the help of this tool you can easily track your goods. It's very easy to learn and use this tool. The user interface is so simple and easy to navigate. It gives lots of important details about your business such as sales, clients contact, management. I would recommend everyone to have this tool for your business.

    Positive: Mobile interface is simple and clean. This tool is very convenient and reliable for any business. It gives you a powerful reports about your business on a single tool. It's very easy to interact with clients.

    Negative: Emails are is not real time. There is some chat freezing issue while interacting with clients.

    Read More...
  • Name: Chahal S.
    Job Title: Chartered Accountant
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Must have CRM tool for your business

    Date: May 24 2020

    Summary: Zendesk is a great tool to integrate with your business. It gives great simple and clean interface. This tool is very mobile friendly. No matter how wide your business is Zendesk easily manages things up. It have wonderful reports feature which gives important information by just one-click. You can easily be in contact with your clients. Zendesk Sell tool is rich in features and well designed to help your business growth.

    Positive: It has a great user-friendly interface. For a successful business you must have good CRM tool which helps your to manage your business and for this Zendesk Sell is the best option. I recommend Zendesk because it gives complete customer record within a page, easy and effective management. In short Zendesk Sell is a tool which gives you everything under the hood.

    Negative: There is some issue on adding profile photo. Email updates are always delayed. Some reports are paid even on professional level. Fixing some issue takes longer than expected.

    Read More...
  • Name: Karthik K.
    Job Title: User
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    User friendly UI and can be customized to your will.

    Date: May 23 2020

    Summary: Overall:
    It is simple to use CRM that helps in keeping track and interacting with customers in a simple manner. It is the perfect choice for small businesses in my opinion. I have had a great overall experience with it and would gladly recommend it to others.

    Positive: Pros:
    1. It can easily be linked to Microsoft Office suite which allows you to connect it with your emails and calendars
    2. It can be implemented with mobile too and the mobile app is really amazing. It has all the features that the desktop version has.

    Negative: Cons:
    1. Some of the cons I’ve faced are that it takes too long to load compared to other similar software.
    2. It has several features and can be a little overwhelming to a new user.

    Read More...
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