Zendesk Guide Description

Information equates to influence, and applying that knowledge enhances effectiveness.

Support teams possess the deepest understanding of customer challenges and the optimal solutions to address them, making a knowledge base an essential element of an organization's strategy for customer experience. This resource organizes common inquiries, product information, policies, and additional resources, providing valuable insights to both customers and support agents. Zendesk Guide, when integrated with Zendesk Support, functions as an intelligent knowledge base designed to assist your team in consistently refining content, ensuring it remains current, and delivering it to customers almost instantaneously. By utilizing a well-structured knowledge base, companies can not only enhance customer satisfaction but also streamline their support processes significantly.

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Pricing

Pricing Starts At:
$15 per agent per month
Free Trial:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Zendesk
Year Founded:
2007
Headquarters:
United States
Website:
www.zendesk.com/guide/

Media

Play Video Zendesk Guide Screenshot 1 Zendesk Guide Screenshot 2
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Online Support

Zendesk Guide Features and Options

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Zendesk Guide User Reviews

Write a Review
  • Name: Shruti K.
    Job Title: SMM Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Relevant and Effortless Software

    Date: Jul 13 2020

    Summary: Smart knowledge base. Some main features are customisable themes, customised self service, controls access, creates article with photos and archived content. It keeps our content updated. Helps in improving agent efficiency. Quickly customize knowledge base.

    Positive: Zendesk Guide helps our team continuously to improve the content. It organizes policies, frequently asked questions, product details and more. Answer bot does a perfect job. Built in resources helps agent in solving tickets faster. Google analytics. Multiple help center. Automated replies. Easy to use. Secure and reliable.

    Negative: Great tool with smart knowledge base. Easy to use. No dislikes.

    Read More...
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