Zendesk Chat Reviews

Summary: Everyone in my team loving and very happy with this product. It offers real time chatting with any platform end-users (customers). Overall, Zendesk chat is an amazing tool.

Positive: Zendesk Chat is an intuitive web-based platform to chat with external users (customers) in a collective help desk suite. It helps to live chat, integrates with Zendesk products, helps to generate support tickets, and allows to comment with multi-platform end users.

Negative: The self-help page needs optimizations on mobile platforms.

Summary: Overall, Zendesk helps to build a modern helpdesk solution in my business. It enables a very convenient platform to chat via multi-platforms.

Positive: Zendesk Chat enhances our support team capacity to enable live chat helpdesk on all platforms. It eliminates the old method of email support solution. It very easy-to-use service for end-users. Integrates into the website and mobile applications.

Negative: In our overall experience we are happy what Zendesk provides.

Summary: We are using Zendesk Chat to improve customer service and faster problem resolution using its effective live chat service. After using this solution our customer satisfaction graph reached the highest level.

Positive: Zendesk Chat improves our Live chat interaction with customers.
It has a "shortcut answer" option which helps to faster the reply process.
You can implement the chat on mobile app and web platform.

Negative: You can't add a knowledge-based article in Zendesk Chat.

Summary: Its a web-based live chat customer support platform. We use Zendesk Chat to interact with customers. It helps us to handle multiple user's chats at the same time. Its a user-friendly customer help desk platform.

Positive: + It allows us to handle multiple chats at the same time.
+ Intuitive user-friendly interface.
+ It's a web-based platform that makes it easy to implement the platform.

Negative: - We had an overall positive experience with it.

Summary: Zendesk chat is very effective chat software, which help my team to achieve record Average Handling time with its inbuilt features as one click messages for frequently asked questions. It supports Image, gifs and Pdf file over the chat windows, which we use to share receipts with customers if they need it in real time. The Pre chat form collects the contact information of the users before initiating the chat. It helps by collecting leads of new customers too.

Positive: Zendesk Chat is conversion oriented chat software. I personally have very positive experience with Zendesk Chat. It helped us achieve target Average Handling Time. It offers plethora of features as Pre-Chat forms, One click Canned message. Chat transfer and Bots based Auto replying option.

Negative: It's a dominant chat software with many features which make the whole chat experience breeze for customers and agents.

Summary: The Zendesk Chat is one of the most feature packed chat platforms, which can be very easily integrated to the product. The operational features include auto populating of each chat session as tickets, which can be used in future to refer the communication. The Predefined template helps in increasing the efficiency of the agents. The report section is very versatile and create the reports instantly, which saves a lot of time in creating reports.

Positive: Zendesk Chat is one of the the most versatile chat option available in the market. The integration with product is very simple. It has many unique features as Auto populate of closed chat tickets, Realtime chat support, Predefined reply template. Easy chat transfer to other agent and many more to list.

Negative: The customisation of chat wizard is very cumbersome.