Xurrent Description
Xurrent provides enterprise service management (ESM), a solution that allows seamless collaboration between internal and outside service providers. Xurrent, the only ESM that allows all internal departments like IT, HR, and Facilities to work seamlessly together, as well with managed service providers, to whom some services have been subcontracted, is the only ESM. Xurrent not only supports the ITIL processes but also offers fully integrated capabilities for knowledge management, project management and time tracking. Xurrent is a Self-Service app that enterprise employees can use whenever they need help. Xurrent supports SIAM in addition to its ITSM and ESM capabilities, which support the ITIL, KCS and KCS practices. This management approach becomes increasingly important as enterprises depend on more external providers.
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Pricing
Pricing Starts At:
$0 per month Freemium
Pricing Information:
Which plan is best for your organization?
The Freemium and Basic plans are an ideal starting point for service providers that support multiple external customers, as well as IT and HR departments of small to midsize businesses. IT, Marketing and Facilities Management departments of larger companies wanting to streamline their workflows will find the Standard plan best suited for their needs, provided that their workflows do not need the involvement of other departments. The Premium plan is intended for enterprises, government agencies and large MSPs with mature enterprise service management (ESM) requirements and advanced workflow automation objectives.
The Freemium and Basic plans are an ideal starting point for service providers that support multiple external customers, as well as IT and HR departments of small to midsize businesses. IT, Marketing and Facilities Management departments of larger companies wanting to streamline their workflows will find the Standard plan best suited for their needs, provided that their workflows do not need the involvement of other departments. The Premium plan is intended for enterprises, government agencies and large MSPs with mature enterprise service management (ESM) requirements and advanced workflow automation objectives.
Free Version:
Yes
Free Trial:
Yes
Company Details
Company:
Xurrent
Year Founded:
2010
Headquarters:
United States
Website:
www.xurrent.com
Media
End to End SLA Reporting
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Product Details
Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Xurrent Features and Options
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk Software
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
IT Service Software
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Change Management Software
Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management
Configuration Management Software
Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management
Cloud Cost Management Software
Cost Reduction Optimization
Dashboard
Data Import/Export
Data Storage
Data Visualization
Resource Usage Reporting
Roles / Permissions
Spend and Cost Reporting
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