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Description
See exactly who's calling, who's answering, and how your phone system is performing — without wrestling with raw CDRs or clunky built-in tools. VoIP Detective turns the call data from Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, and Microsoft Teams into clear, searchable reports that anyone on your team can use.
Because it installs as a virtual machine inside your own environment, your call records stay on your infrastructure — nothing is shipped off to a vendor cloud. Most teams have it deployed and pulling reports within half an hour.
Managers can run their own team and call-activity reports without help from IT, while administrators get the depth they need: inbound, outbound, and hunt-group reporting (including who answered and which calls were abandoned), busy-hour analysis for staffing, network-quality troubleshooting by jitter, latency, and packet loss, gateway capacity planning, and endpoint utilization to reclaim unused licenses.
The free Lite edition never expires and places no limit on users or devices. VoIP Detective Pro unlocks unlimited data retention, scheduled report delivery, emergency-call alerts, GDPR phone-number masking, CUBE analytics, and a live UCCX wallboard — all at a single flat yearly rate that doesn't change with the size of your deployment.
Description
Call-recording.com offers a cutting-edge recording solution tailored for Cisco CUCM and Cisco WebEx, ensuring compliance with call regulations and preserving message history. You can easily deploy our thin, zero-config, stateless container on your preferred hypervisor or container platform, allowing calls to be securely journaled to our SaaS backend service for hassle-free reviews, all while ensuring end-to-end encryption. With our user-friendly setup wizard, all essential settings for Cisco CUCM are configured seamlessly, and integration with Cisco WebEx and Cisco WebEx Calling for message history and call recording requires just two clicks. We provide unlimited storage for all call recordings and message histories, making it convenient for users. Our standout feature is the self-service setup that allows clients to implement the solution effortlessly and forget about it. Interested users can quickly sign up for a 30-day trial without any demo request or credit card requirement, as we are confident that trying our product will demonstrate our superiority over competitors. Additionally, the straightforward process and robust features make this solution ideal for organizations aiming to enhance their communication compliance effortlessly.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Cisco Unified Communications Manager
Cisco Unified Border Element (CUBE)
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex
Cisco Webex Calling
Microsoft Teams
Integrations
Cisco Unified Communications Manager
Cisco Unified Border Element (CUBE)
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex
Cisco Webex Calling
Microsoft Teams
Pricing Details
$0
VoIP Detective Free is 100% free, forever — no expiration, and no limit on users or devices.
VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
Free Trial
Free Version
Pricing Details
$4/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
VoIP Detective
Founded
2019
Country
United States
Website
www.voipdetective.com
Vendor Details
Company Name
Call Observe LLC
Founded
2026
Country
United States
Website
call-recording.com
Product Features
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
VoIP Monitoring
Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Alternatives
Alternatives
No Alternatives