Vivocha Description

Customers prefer live chat when comparing services or offers in real-time. Customers can connect directly with agents to solve their problems and share sensitive information. You can anticipate customer needs by choosing when and who you want to engage with based on a variety of customizable rules. To build customer loyalty, offer proactive and live operator assistance. Customer satisfaction and retention can be improved at a lower price than email or telephone support. Agent productivity can be increased by human interaction. Visitors can communicate with you on complex issues with just a click, without waiting on hold. Businesses can communicate seamlessly with their online guests via video, voice, chat and collaboration tools like assisted browsing, form and document sharing.

Pricing

Free Trial:
Yes

Integrations

Reviews

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Company Details

Company:
Vivocha
Year Founded:
2012
Headquarters:
Italy
Website:
www.vivocha.com

Media

Vivocha Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
Online

Vivocha Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Vivocha User Reviews

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