Veevart Reviews

Summary: We are very happy with Veevart software because it fits all of our needs. We wanted to eliminate the inventory sales errors that were happening during our shop sales with our previous software and Veevart really solved that problem. Also it is great to have everything on one platform. Online ticket sales has freed up the staff and makes everything more efficient.

Positive: We have had Veevart since 2021 and it is a very comprehensive software that does everything we need.
Membership, Donations, selling tickets to exhibits and special events, as well as store inventory and shop sales.
The support staff is always there to help you.

Negative: It is not always intuitive and takes a fair amount of time to master,
Reporting is not always as straightforward as we would like, although we always get the information we need.

Summary: Overall we've had a very positive experience with Veevart. As a small organization previously working with outdated software, there have been a lot of growing pains and learning curves for us in adapting to Veevart, but the staff and specifically our account rep have been extremely kind, patient, and accommodating as we've learned more about the program. I also appreciate that Veevart is a growing and developing program and that we have been able to provide input as to what we would like to see next.

Positive: By integrating our contact management system with our point of sale and membership/program registration systems, Veevart has simplified and streamlined our registration process and made those streamlined processes much more straightforward and easy for our staff to enact.

Negative: Veevart is extremely large and complex, and our staff are struggling with the fact that sometimes they need to let the Veevart staff take over and implement something through the backend, because we just don't have the information needed to do it ourselves.

Summary: The Veevart Team are phenomenal! They are always available, willing to listen, assist, and guide you through any project.

Positive: Veevart is the best software I've worked with, in the non-profit world. The ticketing process for group admissions is a breeze, What's so impressive to me is the initial setup of receiving reservation requests, invoicing, payment tracking, calendar view , tour confirmations and reports with just a click of the finger. The best part, I am able to focus more on selling and let Veevart do the rest.

Negative: Initially, the system seemed a little difficult, because I've never worked with a non-profit software that produce the quality and details Veevart offers.

Summary: My overall experience has been very good. There is a lot to learn, but the company provides support documents, videos, and in person support as you need it. I'm looking forward to implementing more of the features Veevart has to offer.

Positive: I love the Dashboards! They give you the ability to take in a lot of information at once. Also beneficial, is the full integration of all our contacts' information, including the events they have attended, donations they have made over time, whether or not they are members, how frequently they visit, museum store items they have purchased, etc. Probably the most impressive aspect of Veevart is their customer support. They have helped us make our events and products more available and easy to review. Our visitors can make donations in a number of readily available ways. Our tickets are adaptable to changes in visitor's plans and our online presence is streamlined and easy to use.

Negative: There is a big learning curve--especially for employees not familiar with using a complex, online database. However, the support is always available, friendly and useful.

Summary: This software has been extremely useful to daily operations, providing the museum with robust insight into our clients and giving us the ability to track everything.

Positive: When the museum switched to Veevart there was a lot of assistance from customer support and the developers. If the museum has any issues or questions our case manager will respond to requests within 24 hours, but usually less. If we want to see something implemented the development team will explore the request and either make the changes or suggest alternative options. If we would like to learn something or have more in depth questions, the case manager is available to meet up via Zoom with a high degree of availability. While the location(s) of the Veevart team might not be local, there has never been any issues connecting with them as if they were next door.

Negative: A little bit of a learning curve - it took time to get to know the software, which is understandable as it is a complex program.

Summary: Overall we have had a great experience. There is always customer and technical support when we need it and it has definitely helped to keep better track of our exhibitions and collections.

Positive: We like that is is built on the Salesforce platform so that all of our programs, projects, and data is all stored in one location. Also, the Veevart team is super responsive and can either help us create a solution or has one already rolled out. It is intuitive and is easy for our curator and installers to use.

Negative: It is extremely robust- so sometimes it can a be a little overwhelming, but there is always helpful support just a video chat away! It would also be helpful if some of the reporting features were condensed- it monopolizes the custom report sections. We could use some additional training and support- it would be great if there were online videos because sometimes it is hard to arrange for a training session. Although when we do have the training sessions they are very helpful.

Summary: We now have a highly functional database for our donors, members, sales, attendance, demographics, programs, and so much more thanks to Veevart. The software is helping us hone in on our audiences and getting data-driven results like never before. The Veevart Team is consistently looking for ways to help make their client's jobs easier.

Positive: Our children’s museum has been utilizing this software for 2 years now and we are consistently impressed by Veevart's user-friendly, intuitive format. Anytime we have a question we hear back from our representative within the day, if not within a few minutes! The Veevart team has been adapting constantly throughout the pandemic situation and are offering options that help make it easier for nonprofits to get the information they most need. i.e. creating new routes for autopayment.

Negative: The only feature we could use right now is the ability to offer autopayment options for all memberships, and Veevart is already working on making that a reality in a couple months.

Summary: We did research on several other products before settling on Veevart. The price for the amount of features was unparalleled. The Veevart customer service team is also incredibly attentive. They are always willing to meet and make customization changes as quickly as possible.

Positive: I like that Veevart helps consolidate all visitor information. For example whether people donate through our website, purchase something from the gift shop, or reserve a timed ticket to see our exhibitions, all that information can be entered automatically into the Veevart database. It makes reporting on attendance, donations, etc. easy and comprehensive.

Negative: The Veevart team had never transferred data from Donorperfect (our old donor database) before. That proved slightly challenging for the team to figure out what information to include and what it wold look like once it was entered into the new platform. The Veevart customer service team was very diligent on following up with us though and were able to do the data transfer quickly.