UserTesting Description

UserTesting transforms how enterprises gather and apply human insights by combining a massive, engaged global participant network with AI-powered insight synthesis. The platform offers fast, reliable feedback to improve marketing effectiveness, product usability, and customer experience strategies. By replacing traditional surveys and focus groups, UserTesting helps businesses quickly validate ideas, co-innovate with customers, and refine messaging to boost conversion rates and loyalty. Its enterprise-grade security and compliance certifications, including SOC 2, GDPR, and HIPAA, make it suitable for the most regulated industries. Leading companies such as Kimberly-Clark and Wells Fargo use UserTesting to accelerate decision-making, reduce costs, and improve customer satisfaction scores. The platform scales from individual teams to large organizations, providing expert-led services and onboarding to ensure success. UserTesting’s intuitive tools make it easy to get feedback on campaigns, UX designs, and digital experiences. Overall, it empowers businesses to move faster and smarter with the real voice of their customers.

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Pricing

Free Trial:
Yes

Integrations

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Reviews - 1 Verified Review

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design
support
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Company Details

Company:
UserTesting
Year Founded:
2007
Headquarters:
United States
Website:
usertesting.com
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Media

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

UserTesting Features and Options

AB Testing Software

Audience Targeting
Campaign Segmentation
Funnel Analysis
Heatmaps
Landing Pages / Web Forms
Multivariate Testing
Split Testing
Statistical Relevance Analysis
Surveys
Test Scheduling
Visual Editor

UX Software

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Mobile App Testing Tool

Functional Testing
Installation Testing
Interruption Testing
Memory Testing
Performance Testing
Usability Testing

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Usability Testing Software

A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

UserTesting Lists

UserTesting User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Technical Support Analyst
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy to get quick understandings for everyday life

    Date: Jan 14 2021

    Summary: Negotiate the price. I work at various locations in my company as a user analyst. This platform allows me to match the research study so that item managers and designers really feel empowered to win with consumers, as well as questioning concerns to educate their work. Likewise, it helps us to make competitive assessments quickly and use exams.

    Positive: I like exactly how Usertesting takes customer feedback and also implements adjustments to the item to make it more user friendly. I look like a valuable customer to them. In addition, it is a very quick and easy way to get answers to help educate training courses or next steps.

    Negative: The product is expensive. Also, not all features are as easy to use as I would like them to be. Therefore, it may take even longer than necessary to establish a test, due to the fact that there are not as many shortcuts available yet. Still, they listen to customers and implement changes quickly.

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