Twilio Description
Use the language you already love to prototype ideas quickly, develop production-ready communications applications, and run serverless applications on one API-powered platform.
Twilio is a single fully-programmable platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale. Quickly integrate powerful APIs to start building solutions for SMS and WhatsApp messaging, voice, video, and email.
Browse documentation and SDKs in multiple coding languages, including Ruby, Python, PHP, Node.js, java, and C#, or jumpstart your first project with our open source code templates to quickly build production-ready communications apps. Consult our community of over 9 million developers for guidance and inspiration on your next project. Sign up and start building today.
Talk to one of our software experts for free. They will help you select the best software for your business.
Pricing
Programmable SMS: Starting at $0.0079 to send or receive a message.
Twilio SendGrid Email API: Start for free with 100 emails/day. Paid plans start at $19.95/month.
Company Details
Product Details
Twilio Features and Options
Communications Platform as a Service (CPaaS)
Twilio's Communications Platform as a Service (CPaaS) allows organizations to effortlessly incorporate communication features into their applications, driving improved customer interaction and boosting operational effectiveness. Utilizing Twilio's cloud-based APIs, businesses can integrate capabilities such as voice, messaging, and email without relying on conventional telecommunications infrastructure, which simplifies workflows and cuts costs. With its globally distributed hosting and scalable framework, Twilio's CPaaS enables companies to grow swiftly and connect with audiences across the globe. The platform operates on a pay-as-you-go pricing structure, making it economical by charging only for the services utilized. Prioritizing security, Twilio implements strong encryption, role-based access controls, and active incident response teams to safeguard data and ensure reliable service. The company's dedication to security is reinforced by a service level agreement (SLA), which provides reassurance to businesses regarding data safety and service continuity.
Mobile App Development Software
Twilio equips developers with powerful resources for creating mobile applications, allowing for the effortless incorporation of communication functionalities such as messaging, voice calls, and email into both iOS and Android platforms. By utilizing Twilio's APIs, developers can craft applications that facilitate user engagement through SMS, MMS, and push notifications, ultimately boosting interaction and user retention. For iOS, Twilio provides detailed documentation and SDKs that aid in the integration of push notifications, ensuring that users receive timely and pertinent updates. Meanwhile, Android developers can take advantage of Twilio's Sync feature for real-time data updates, fostering collaborative and dynamic app experiences. Twilio's platform promotes swift prototyping and deployment, featuring tools like CodeExchange which supplies example code for intricate scenarios, such as vacation rental applications that keep users informed about their reservation statuses through SMS. This approach streamlines the development process and shortens the time needed to bring applications to market.
Application Development Software
Twilio offers a suite of application development tools that enable developers to efficiently create powerful communication solutions. Through its comprehensive APIs, developers can seamlessly incorporate capabilities such as voice, messaging, and user authentication into their applications, significantly improving user interaction and overall experience. With the Programmable Voice API, developers can design applications capable of managing both incoming and outgoing calls, implementing call tracking mechanisms, and establishing interactive voice response (IVR) systems. The Messaging API facilitates the sending and receiving of SMS, MMS, and WhatsApp messages, ensuring users can communicate in real-time. Twilio also provides the Verify API, which enhances user security by offering verification options via SMS, voice, and email, helping to safeguard applications from potential fraud. Furthermore, Twilio's Flex platform presents a versatile digital engagement center for sales and customer support, empowering businesses to customize their customer engagement strategies.
Customer Data Platforms (CDP)
Twilio's Customer Data Platform (CDP), which utilizes Segment's capabilities, consolidates customer information from all interaction points, delivering an all-encompassing perspective of the customer experience. By merging data from multiple origins, it eliminates data silos and establishes a singular, reliable source for customer insights. Brands such as Domino's and Zenyum have optimized their data gathering processes, allowing them to gain a deeper understanding of customer preferences and behaviors. This integrated methodology fosters tailored experiences, boosts customer engagement, and refines marketing approaches. Twilio's CDP offers seamless integration with data warehouses and marketing technology solutions, providing immediate insights into customer interactions. It facilitates data-driven choices, empowering companies to cultivate stronger bonds with their customers. In summary, Twilio's CDP serves as a robust solution for improving customer data management and propelling growth through personalized, analytics-driven initiatives.
SIP Trunk Provider
Twilio's Elastic SIP Trunking offers a powerful and flexible solution for organizations aiming to enhance their communication systems. By utilizing the Session Initiation Protocol (SIP), Twilio facilitates smooth voice and multimedia exchanges over the internet, removing the reliance on outdated circuit-switched technology. With Twilio's SIP Trunking, companies can swiftly establish and oversee phone numbers, cutting down the time needed to create a new number from several days to mere seconds. This adaptability is further enhanced by Twilio's extensive global network, enabling businesses to engage with clients around the world through high-quality voice calls. Twilio's platform caters to a variety of real-time communication needs, such as voice calls, instant messaging, and multimedia conferences. The standardized approach of Twilio's SIP Trunking streamlines integration, sidestepping the challenges often faced with traditional telecom providers.
Call Tracking Software
Twilio offers robust call tracking solutions that enable organizations to refine their marketing strategies and boost return on investment. With the help of Twilio's Programmable Voice APIs, businesses can develop customized call tracking systems that reveal the effectiveness of various campaigns, keywords, and user sessions in generating sales. This insight allows companies to strategically allocate their resources, concentrating on high-performing initiatives while eliminating those that do not yield results. Additionally, Twilio's APIs support the bulk acquisition of local and toll-free numbers, routing leads to any desired endpoint. This versatility empowers businesses to tailor their call tracking frameworks to meet their specific needs.
WhatsApp Marketing Software
Twilio enables companies to utilize WhatsApp as a dynamic marketing tool, creating an effective means to connect with customers through tailored and prompt communications. By using Twilio's Programmable Messaging API, organizations can effortlessly incorporate WhatsApp into their marketing efforts, achieving extensive outreach and elevated engagement levels. Through Twilio, businesses can dispatch reminders for appointments, share promotional deals, and send transactional alerts, thereby enhancing the customer experience and boosting conversion rates. The API also supports the sending of rich media messages, which allows businesses to create interactive and visually striking content that draws attention. Twilio’s platform guarantees adherence to WhatsApp's regulations, offering features that help manage customer opt-ins and preserve trust. Additionally, with comprehensive analytics and reporting capabilities, companies can monitor their campaign performance and refine their strategies for improved outcomes.
Cloud Communication Platform Software
Twilio's Cloud Communications Platform enables developers to seamlessly incorporate voice, messaging, and email functionalities into their applications using well-known programming languages. This approach removes the necessity for conventional telecom infrastructure, enabling companies to concentrate on creating solutions without the hassle of managing equipment, protocols, and contracts. With a worldwide distributed architecture and extensive carrier connections, Twilio provides instant global scalability and reach. Organizations can easily embed real-time communication features with minimal coding, sidestepping the challenges associated with capacity planning and initial investments. Its pay-as-you-go pricing structure promotes economical usage. Prioritizing security, Twilio employs robust encryption, role-based access controls, and vigilant monitoring by specialized security teams. Additionally, Twilio's self-repairing infrastructure ensures reliability and transparency, supported by a strong Service Level Agreement (SLA).
Customer Engagement Software
Twilio transforms the way businesses engage with their customers by offering an extensive range of communication solutions that enable seamless connections across various platforms. Utilizing Twilio Messaging, companies can deliver tailored SMS, MMS, and WhatsApp communications, ensuring that messages are both timely and relevant. The Twilio Voice API provides top-notch voice interactions, improving customer support and sales effectiveness. Twilio Flex serves as a customizable digital engagement hub, bringing together multiple communication channels for cohesive customer interactions. Additionally, Twilio Engage and Marketing Campaigns support targeted outreach, enhancing customer engagement through personalized marketing strategies. For added security, Twilio Verify introduces an extra layer of authentication to safeguard interactions. By harnessing these innovative tools, businesses can cultivate meaningful, personalized, and secure customer experiences, ultimately fostering loyalty and promoting growth.
Call Recording Software
Twilio's call recording feature, seamlessly integrated with Twilio Flex, allows organizations to meticulously oversee their voice communications while ensuring adherence to compliance standards. Through the REST API, users can easily initiate, pause, resume, and terminate call recordings as needed, offering a dynamic approach to managing sensitive data. This functionality is especially useful in situations where agents must obtain confidential information, like credit card numbers or social security information, allowing them to exclude these parts from recordings. The flexible Plugins system within Flex facilitates the addition of user interface buttons for controlling call recordings, thereby improving the agent's experience. This solution is perfectly suited for digital engagement centers that demand stringent security and compliance protocols. For companies, the ability to record calls is essential for purposes such as agent training, quality evaluations, historical data analysis, and overall performance metrics.
Chat SDK & API Software
Twilio's Chat SDK and API provide businesses with the tools necessary to incorporate real-time messaging features into their applications, thereby improving customer interaction and support. These SDKs are compatible with both Android and iOS systems, ensuring a consistent user experience across different devices. With Twilio's Chat SDK, developers can efficiently handle communications across various chat channels, utilizing features such as message rendering and media sharing. The sendMessage function streamlines the process of dispatching messages through Twilio Chat Channels, facilitating effective communication. The Chat API from Twilio includes support for push notifications, allowing users to receive timely alerts and updates. By integrating with platforms like GCM or FCM, businesses can guarantee that notifications reach users even when the app is not in use. The Chat SDKs are crafted for straightforward integration, complete with detailed documentation for both Android and iOS developers.
SMS API Provider
Twilio's SMS API enables organizations to seamlessly incorporate advanced messaging features into their applications, significantly improving customer interaction and engagement. By utilizing Twilio's cloud-based infrastructure, businesses can send and receive text messages across the globe, facilitating hassle-free communication with their clientele. The SMS API provides a RESTful interface, making it easy for developers to implement messaging capabilities in any programming language. Twilio also offers Helper Libraries to streamline this process, allowing for quicker development and implementation of messaging solutions. With Twilio's SMS API, businesses can take advantage of a pay-as-you-go pricing structure, which promotes affordability by charging solely for the messages that are dispatched and received. This adaptable pricing model enables companies to expand their messaging services as necessary without facing excessive costs.
SMS Gateways
Twilio's SMS Gateway provides an effective platform for businesses looking to boost customer interaction through SMS, a leading communication method worldwide. By utilizing this gateway, organizations can send customized and prompt messages straight to their customers' mobile phones. The SMS Gateway facilitates message automation, allowing businesses to efficiently manage notifications, alerts, and customer service communications. This automation not only streamlines operations but also improves the overall customer experience by ensuring fast and dependable communication. With Twilio's SMS Gateway, businesses can transmit messages of up to 1600 characters, enabling comprehensive communication. However, Twilio advises keeping messages succinct, ideally below 320 characters, to maximize both deliverability and user satisfaction. This functionality is especially advantageous for customer service and marketing initiatives.
Voice Calling API & SDK Provider
Twilio's Voice Calling API and Software Development Kits (SDKs) provide a robust solution for businesses seeking to incorporate voice communication features into their applications. This integration facilitates a smooth and effective method for engaging with customers via phone, allowing companies to enrich their customer interaction strategies with tailored and immediate voice conversations. With the Voice Calling API, businesses can programmatically initiate, receive, and manage calls, granting them significant flexibility and oversight over their voice interactions. This functionality is essential for organizations aiming to streamline call processes, such as support lines, appointment notifications, or sales outreach, thus enhancing operational productivity and improving customer experiences. Twilio's Voice SDKs are compatible with multiple platforms, including Android, iOS, JavaScript, and React Native, enabling developers to create voice-capable applications that can operate across a variety of devices.
Twilio Lists
WhatsApp Business API Providers
Twilio's WhatsApp Business API equips organizations with a robust platform to boost customer interaction via one of the leading messaging services globally. By implementing this API, businesses can offer customized and prompt communications directly to their customers' WhatsApp accounts. This API facilitates the automation of messaging, allowing businesses to efficiently dispatch notifications, alerts, and support messages. Such automation not only streamlines operations but also elevates the customer experience by ensuring timely and dependable communication. With the capabilities of Twilio's API, businesses can take advantage of WhatsApp’s rich media features, enabling the sharing of images, documents, and location information. This capability enhances interactions and provides greater context within conversations. It is especially valuable for customer service and marketing efforts, where visual elements can greatly amplify the effectiveness of the communication.
Video SDK & API
Twilio's Video SDK and API provide businesses with the capability to seamlessly incorporate top-notch video communication features into their applications, boosting user engagement and interaction. These versatile tools are perfect for use in applications that involve video conferencing, virtual gatherings, and real-time teamwork. The SDKs are compatible with both web applications that run in browsers and native mobile apps, offering developers a flexible and straightforward integration process. With Twilio's Programmable Video SDKs, developers can effectively capture and display video locally, ensuring smooth video transmission and excellent quality.
Live Streaming SDK & API
Twilio offers a Live Streaming SDK and API that empower companies to provide exceptional, real-time video experiences to audiences worldwide. These solutions are crucial for various applications that demand live video, including sports events, product unveilings, and urgent news coverage. The SDKs cater to both web applications accessed through browsers and native mobile apps, offering versatility and straightforward integration. With Twilio's Programmable Video SDKs, developers can capture and display video locally, guaranteeing smooth video transmission and high-quality visuals.
-
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Seamless to integrate and use. Date: Jul 11 2022
Summary: Overall, Twilio is a great application which can be easily integrated with any mobile or web application for features like SMS, Calling and text messages feature.
Positive: - It can be easily integrated with any application with ease.
- It has brief tutorials available on the website itself.
- The subscription model is value for money and also has a trial version available.
- The user interface and the admin panel is intuitive and easy to use.Negative: - I haven't found any cons in my usage, easy to use and gets the job done.
Read More... -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Affordable and reliable communication software. Date: May 23 2022
Summary: Overall, Twilio it is one of the leading cloud based communication software which provides seamless SMS, calling and other authentication services in real-time with any application.
Positive: - The best thing about using Twilio is it is not tedious at all, can be easily connected with any application.
- It provides SMS and messages API for applications with step-by-step guide for integration.
- It provides trial credits to test all the features in real world before investing for the actual subscription.
- The authentication notifications are real-time without any delays.Negative: - The data analytics are not as detailed as other alternatives.
Read More...
- It can be a bit difficult to use it initially. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Reliable and Trustworthy tool. Date: Jan 23 2022
Summary: Twilio is a great tool to integrate messages, calls and email API seamlessly with any technology or application. It works great every time and with the trial credits every feature can be tested before paying for them.
Positive: - It can integrate seamlessly with any front end application with just few lines of codes.
- The website has brief tutorial to use the services and to establish connection with other application.
- The application is overall quite easy to use with the intuitive and all the main services are shown on the home page.
- It lets the user test all the features and services with the 15 dollars trial credit before opting for the paid subscription.
- The API for email and text messages works in real-time without any delays.
- The subscription price of the application is pretty affordable and the users have to pay only for the services they want to use.Negative: - The after support for the Asia region lacks a bit compared to other regions.
Read More... -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Easy to integrate and pocket-friendly. Date: Dec 10 2021
Summary: Overall, Twilio is of the best platform for automated texts, calls and email services. It is affordable, feature-rich, easy to use platform which can be easily integrated with any third-party application.
Positive: - Twilio can be seamlessly integrated with almost any CRM system.
- It is easy to configure and use.
- Twilio offers trial account before opting for any subscription, and the trial account provides enough credits to test all its features and functionalities.
- The test and emails works in real-time.
- The subscription plan is very affordable for any organization or startup.Negative: - There isn't any cons that I have found in Twilio in my usage, but if I had to nitpick, I would say they can make their tutorials more intuitive.
Read More... -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
An all-in-one marketing solution for any organization. Date: Nov 18 2021
Summary: Overall, Twilio is a feature-packed and an affordable tool helpdesk solution for any organization. The users have to pay only for the features they use and nothing more.
Positive: - It can be easily integrated with any CRM tool.
- It is an easy-to-use tool with lots of features, functionalities and a lot of room for customization according to the user's need.
- There is a simplified walkthrough available for the beginners at the initial set up of the tool.
- It provides $25 credit free in the trial account, which enough to test all the features before opting for the paid version.Negative: - The tool claim to send text within 3 minutes, but sometimes the texts exceeds this time limit.
Read More... -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Sharpen your communication strategies with Twilio Date: Mar 22 2021
Summary: To give an overall assessment, it could be highlighted the important amount of strategic tools to generate rapprochement and feedback between users and the company using a constant and active interaction despite the limitations that result in detracting from the mobile devices and language.
Positive: Twilio is an application that offers an applicable proposal to increase, manage and improve strategies at the level of communication between company-client, through intelligent and practical functions such as text messaging, phone calls and an extensive list of interactive channels that specify the recipient to generate a sense of closeness.
Negative: One of the most notable drawbacks of this application is that it does not have a mode for cell phones, which generates a certain ironic impact since it would make it much more practical in the manageability of the service through it. In addition, it has the limitation of the language, since it is only preset to English.
Read More... -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
The trustworthy message and voice robot Date: Aug 18 2020
Summary: If your software uses messaging APIs to talk and deliver to thousands of customers, you definitely a robust backend to handle it. Twilio does a great job at that.
Positive: - Very useful especially in building for cross-platform users and solutions. There are several messaging services and networks these days. Twilio can be the backend for all those at once.
Negative: No major cons encountered. Maybe the service can be laggy at times but that is rare.
Read More... -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Makes it super easy to let your application send texts! Edited: Jul 17 2020
Summary: Twilio's the only text sending service I know of for automated SMS messaging within apps and thus far I'm pretty happy with it.
Positive: I learned about Twilio at a hackathon in 2016, and I really liked how easy Twilio's REST API is to use. The documentation is great too, so even with just a few hours I was able to create a prototype app that could send SMS to users.
Negative: I struggled a bit but that was more because I was new to the concept of REST APIs at the time.
Read More... -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Intuitive SMS marketing tool Date: Jul 01 2020
Summary: SMS marketing is a great way to promote a business campaign. For this, I use the Twilio platform. Twilio gives me the best platform to drive customer engagement. It works also as a feedback tool to gather feedback from survey SMS.
Positive: Twilio is a great SMS marketing platform. It helps to drive customer engagement. It measures accurate data for campaign progress. This can also be used for sending survey go users.
Negative: Analytical data should be improved on SMS engagement.
Read More... -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Easy and Affordable Date: May 05 2020
Summary: Overall it's great and its very well priced so that you can use it for any of the programs you have.
Positive: Super easy to set up as they have an open API that can be integrated with a lot of different programs.
Negative: There aren't any cons that I can think of right now.
Read More... -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Stable & Reliable - and very nearly great Date: Aug 15 2022
Summary: Generally - I'm very happy with Twilio. Yes, I wish error handling was faster and more intuitive. But since errors are highly infrequent, that's not a deal-breaker.
Positive: The Zapier-Twilio interface is a good one, and makes sending MMS and SMS messages very easy. The general UX for Twilio is OK, too.
Negative: The problem comes when there's a messaging error. The error notification can be a long time in coming, and not particularly informative. Even if you drill down to the data dispatched to Twilio, the error codes aren't very informative.
Read More... -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Most affordable messaging and verification service for business applications. Date: Mar 22 2022
Summary: Overall, Twilio is one of the most affordable and integration friendly service provider for SMS, emails and verification through OTP. It also provides a free account with some free credits, which is enough to test all the features.
Positive: - Twilio can be easily integrated with any application made on any platform.
- The website has a brief documentation on how to integrate Twilio with various programming languages.
- Twilio gives free 15 dollar credit to test the features and functionalities before opting for the paid version of the service.
- The email and SMS are quick and works with both national and international numbers.
- The configuration of the application is easy as the user interface of the application is easy to use and navigate.Negative: - Using simple features like emails and push messaging is easy, but to use the application's all the features to its full potential there is a high learning curve.
Read More...
- Previous
- You're on page 1
- Next