Turbify Reviews

Summary: Turbify / Yahoo Small Business used to be fantastic. There have been recent technical changes which have been inconsistently communicated. There is no access to my website or customer service at the moment.

If there are problems - outreach via social platforms and would help customers.

This has happened before and the thought of using a back up version of the site and the time it takes to check links, content etc.... There should be compensation for small businesses who cannot access their services

Positive: 1. Ease of use
2. Integration with current CRM system
3. Useful email and web interface for small businesses / freelancers

Negative: 1. No access to hosted sites, customer service or updates
2. No information on the platform that there are technical issues
3. Site content is not visible

Summary: 20 years with a simple website with 2 forms mailers. Nothing elaborate. Pure html pages. Started with Yahoo which morphed to Yahoo 'Small Business' then to 'Luminate' - which I did have some minor pains getting their forms mailer configured (just security related stuff - thanks to all the mail spammers out there.) But now with 'Turbify' I have to upgrade. Whatever account subscription I have no longer has a forms mailer service. I have to ADD that. This is how the rabbit hole starts. Time to move on.

Positive: They answered the support chat I guess.

Negative: Apparently we have to pay more to get a new service that was the same service we had before when we didn't have to pay more.

Summary: Since Turbify took over there has been multiply problems. They need to prorate their charges and not expect customers to pay for the time the website wasn't working properly.

Positive: Friendly staff, yet it has all been outsourced to India and some language barrier. Turbify tech support told me the system is not working right, which I knew 3-2-23 and they are trying to fix it Thanks for the honesty.

Negative: Tech support outsourced to India, very nice people, but some are not too tech savvy and some communication barriers. Turbify is down or not working properly and has been for a week or so, they need to prorate their charges to their customers and not charge for the time the site has not been working properly. I have not been able to edit my site since 2-26-23 and before that it would freeze up when I was linking audios, the right click does nothing, but left click performs several different tasks depending on what it feels like?? I look at the website one minute and it has the three bars for links and then the next time I look at it, it has it the way I designed it in the first place with links all across the top.

Summary: Looking for a new hosting service been with Yahoo so long it's hard to leave but it appears I have out grown this pond and I need to spread my websites to different companies.

Positive: Easy website builder.
Price affordable. 24/7 service easy to get ranking most of my pages were on the first page search engine.

Negative: Failure to send email for downtime The went through a nameserver change January 19, 2023 by March when I was ready to publish new information they told me my websites were still in queue this is unacceptable.

Summary: No one should ever use a Turbify (Turdify) product. How can an email provider refuse to fix a problem with in synching with Outlook, the most used email platform on the planet.

Positive: NOTHING!

Negative: Turbify or should I say Turdify, email hasn't worked with outlook for more than a month and this is a known issue. There are imap server issues which they still haven't fixed and blame Microsoft. I didn't select Turdify as a provider. I purchased a hosting package with Yahoo several years ago and Verizon bought Yahoo which then sold their email services to Turdify. If I wouldn't lose 100,000 stored emails, I would change providers.

Summary: Their small business email service just doubled in price with no warning. No email, no text, nothing to indicate that they would do this. I called to ask for a refund the moment the charge was made, but they said I could not receive a refund. Horrible business and complete lack of business integrity.

Positive: Nothing at all. A terrible product and even worse customer service. They have no compunction to double the charge for the same service.

Negative: Their small business email service just doubled in price with no warning. No email, no text, nothing to indicate that they would do this. I called to ask for a refund the moment the charge was made, but they said I could not receive a refund. Horrible business and complete lack of business integrity.

Summary: For starters, my domain was "pending" when it should have been active. Next, something on their backend was failing to redirect our a-record to another server. After 7 calls to customer service, I was more or less told "Not my circus, not my monkeys." Customer service is more or less useless. This company is a scam. Avoid at ALL costs.

Positive: There are none. Absolutely no pros to using this service. I only ended up with it because it started out as Yahoo Small business and was resold time and again, ending in their lap.

Negative: They are 3x the cost of any place else. Useless Customer Service. Simplest tasks do not work.

Summary: Avoid at all costs. As mentioned, high cost, very nominal features, very difficult to contact service, often times very hard to understand with the thick accent and rarely do they help you resolve a problem.

Positive: Can't think of anything. Really nothing good to mention that is not available elsewhere for less money and coming with better service.

Negative: Price keeps going up. That might be OK but service is non existent. Way back when Yahoo Small Business was pretty good but has been on a steady decline for years. Basically these nice chaps from India like to tell you that everything is fine from there side so move on. And move on is what I'll be doing.

Summary: When they disabled our business acc. with no warning, I called and they said they restored it, 72 hours later still no email, then I asked when it will be restored I get our backup team isn't in and they can only restore 7 days worth of backup, we've had this email acc. for 17 years and they can only back up 7 days, IT SHOULD HAVE NEVER BEEN DELETED. What a joke. if you have this company as a provider you need to find another avenue.

Positive: No Pros When they disabled our business acc. with no warning, I called and they said they restored it, 72 hours later still no email, then I asked when it will be restored I get our backup team isn't in and they can only restore 7 days worth of backup.

Negative: The Con is they mistakenly disabled our Radio Station Business acc.

Summary: When it was Yahoo it was easy to use and the service was excellent. With each succeeding new owner the service level declined, until with the sale to Turbify everything fell apart. I was forced onto a new and clumsy website builder. The help desk people cannot understand basic English, so don't get anything fixed, but are quick to demand good reviews after NOT solving my problems. Then, at the latest renewal, they sneakily hiked up the fees. If it was possible to leave Zero ratings I would do so.

Positive: My site can be made to work.
This is what I think of it.

Negative: Difficult to use.
Non-existent service. Help desk people are not even a little bit helpful but are quick to expect good reviews.
Sneaky price increase.

Summary: The Turbify website and services are less than impressive. Slow and not far from being a user friendly.

Positive: Nothing I can add here. Let's be honest. The service was managed by Yahoo and moved to some unknown brand.

Negative: What a sneaky tactic to double the price! You log a compliant and a ready email from a sneaky customer service informs you that you have received an email sometime ago (who is untrue) about the price increase for some BS improvements. Then two days after you receive an email about a price increase.

Did you expedience the same?

Summary: Like others I was moved to Turbify from my LONG time use of Yahoo Small Business. Yahoo went through a few other transitions but overall I liked much of its service, one transition was pretty bad but nothing compares to the move to Turbify. I have never experienced customer and technical support as bad as this in my many years in this field.

I really have nothing to add to the other reviews here except I moved to Dreamhost and have nothing but the highest recommendation for Dreamhost versus Turbify. Dreamhost customer service is excellent (do have a little wait time if you use chat but again nothing like Turbify), they can actually FIX the issue for you, they follow up. And their pricing is much better.

Stay away from Turbify or move to something like Dreamhost ASAP. (I am also one of those who very rarely writes reviews but feel it is important in this case.)

Positive: Nothing, I honestly cannot think of a positive/'pro' to list here. There are much better services out there.

Negative: Customer service, tech support, billing and costs, extended down times and no refund

Summary: Great for bringing on a heart attack from stress. Each call results in more mistakes and hidden charges to your card that go unexplained.

Positive: Attractive deceptive pricing. Nothing good about them. Has learned how to apologise in English to deflect issues.

Negative: Mandatory on file credit card. Refuses PayPal even though site shows PayPal accepted. Random unexplained card charges never quoted as applicable. No English spoken, 100% India call centers. Doubles your renewal price after initial term. Bait and switch mob. Can't believe anything they say. No customer service email address. Constant mistakes and daily server fails..
Maryland USA headquarters calls routes you back to New Delhi India.

Summary: Turbify is total garbage and I won't be surprised if they go out of business soon. So terrible. Avoid them at all costs if possible.

Positive: Nothing good about Turbify. Truly not a single thing from provided services to customer service. Avoid them at all costs if possible.

Negative: Notifying you of increased charges (double the cost) 1 month after they implement it (after charging me twice), then saying they can't cancel the service for a couple weeks because their system isn't set up to cancel services.

Summary: Frustrating. Poor customer service. Dishonest renewal tactics. Too complex for my purposes. Too expensive.

Positive: The product itself is okay but too complicated for most needs. It is not easy to use but it does probably have a lot of features useful for bigger users.

Negative: Turbify doubled their annual prices without informing me and I only saw this when the automatic annual payment went through my bank account. Their terms of service state that if you cancel, you don't get a refund for any of the period - if you cancel the day after they take the annual payment, you still get nothing back.

Also, their customer service takes ages to respond - if they respond at all.