Turbify Reviews

Summary: We have small business and have used Yahoo's website builder since 2008. Turbify recently purchased the site and we have had to completely redo the website, which was expensive. Now it is not working at all.

Positive: I can't think of any pros with the exception of that fact that the customer service reps answer the phone.

Negative: •The site builder is not user friendly.
•Your customer service is inadequate.
•The site is glitchy and has been down for days, preventing customers from booking.
•Turbify's inadequacy has cost me time and money.

Summary: I got used to previous system and I had so many features now even if they wanted to they cannot bring it back!

Positive: Nothing is good here! Duh!

Negative: Warning... I ask them about guaranteeing me security and fixing some things... They ignore everything,..they have new system that stinks big time (except for search engine)... You cannot even link your sites to subdomain sites... It's a total disaster... I wasted tons of my time and they simply emailed me follow some crappy links and their job is done and they even have the balls to send satisfaction link to rate how good these rejects are!!!

Summary: They are a JUNK company. Stay away from them. If they see this report, please call me. You have my number. But please find someone, anyone who can speak American English. It would be great if Turbify had an email address that I could email. I am sure that would help me. I use a flip phone.

Positive: I have nothing good to say about them. Just very bad company. I could say something good if they were not such a junk company.

Negative: I had an account with Yahoo for over 20 years and now Yahoo gave toT urbify. They are junk and no help. When you call, all I get are non American English speakers. I am hard of hearing, and I can understand American English, like you hear on the Radio or TV. I sent a 'message' and then again, a non American English speaking person called. I told them I need to talk with someone who speaks American English, and he hung up. If they see this report, please call me. You have my number. But please find someone, anyone who can speak American English.

Summary: They keep you on the phone forever and to tell you that they can’t refund your money. Calling my bank.

Positive: ZERO! Stay away from this company.

Negative: They wouldn’t give me my money back for a service that doesn’t work! Will contact my bank to get my money back!!! Stay away from these scammers!!!

Summary: Absolutely terrible! Customer service agents are all in India making communication difficult. They promised the email would work if I paid them, which I did. After many calls when the email was never restored they refused to refund the money. Overall they are a terrible company to deal with and I recommend staying away from doing business with Turbify.

Positive: Not a darn thing. Stay away from Yahoo Small Business which is now Turbify.

Negative: Terrible customer service never resolved email issues.

Summary: I began with Yahoo Small Business at least 15 years ago. Since Turbify took over, problems have been severe. I'm expecting to switch hosts. Terrible.

Positive: Predecessor - Yahoo Small Business - was good for many years, starting ~2005, Since Turbify took over, service has been poor.

Negative: Turbify was totally unhelpful in addressing hosting-blockage and also payments in my account.

Summary: I have been a customer of Yahoo Small Business (now Turbify) since 2008. The service of the deteriorated along with the company name changed. There is absolutely no support for the long term customer at all. We are not able to send or receive our business email through our domains every couple of days. The tech support haven't a clue what is going and just blamed our domain. Our domain was not blacklisted at all. And the Turbify email server refuse to send or receive email through our domains. Our complaints fell into deaf ears. We lost so many customers because of they negligent of the issue.

Please avoid Turbify at all costs.

Positive: Reasonable price. But it will really cost your business in the long run. The company has no customer service at all.

Negative: The support service is non-existent. The customer service is extremely bad.

Summary: Worst service on the planet...and if I could, I'd dump them but yahoo sold it to a company that should be called "upyourbutt" and there's nothing I can do.

Positive: Nothing.

Negative: Stupid customer service. No tech support or a modicum of tech knowledge. No one speaks English or can be understood. Could not fix or help me in any way, shape or form. I finally figured it out for myself after two hrs of them trying to tell me what to do. THE MOST HORRID service ever.

Summary: Awful support and services that they offer cannot be trusted to be up and running. My small business has been impacted for weeks and no resolution.

Positive: There is nothing positive that I can say about Turbify service. When it was Yahoo Small Business there was more reliability with the service, now it as degraded.

Negative: I have found out that my website for my small business has been down for several weeks. They didn't notify me, I found out as customer requests for quotes just stopped. I called them and they say that my database is missing and are trying to recover it. They can't give me an eta - something like 3 -5 business days. They have not offered to compensate for the outage time or yearly subscription. Front line support is clueless - always indicate that they need to reach out to engineering support.

Summary: One day my 10 page site with drop downs and a contact page with 100 photos of my work was reduced to a single page. They don't know what happened or how to fix it, they lead you to believe it is someone else's fault and direct you to articles that have little relevance. The pseudo "tech" on the phone smirked at my comments as if to laugh at me for being frustrated. Sad since I was using the same host for 12 years. Total incompetency now. My business has suffered as a result of their inability to correct issues. My site was hacked and I reached out for help but none was available.

Positive: The pros are leaving this nightmare company in my past. I liked Yahoo business hosting but this company is an unbelievable bunch of Yahoos themselves.

Negative: Customer service is ridiculous, incompetent phone reps don't have a clue about the product they represent, they read from scripts over and over again. Major language barrier, thick Indian accent makes it impossible to understand, I ASKED FOR A SUPERVISOR OVER AND OVER, NO SUCH THING EXISTS. I had Yahoo business hosting for 12 years, then this happened, I guess they have been hosting me for a while since I never knew Yahoo was gone until I had an issue, I have no choice but to leave. If I could give no stars I would.

Summary: Was fine (though never great) before the whole lumier/abaco/turbify nonsense. moving over to GoDaddy as I type.

Positive: Easily integrated PayPal payment processing. Coupon manager. Lower selling fees than Etsy/Amazon/Ebay.

Negative: Shut me down for weeks on end during a transition from Yahoo to Turbify. We were told 4 days...it is now week 4 and I can't add products for another 3 - 4 weeks! These stores draw little traffic and yahoo nor the subsequent administrators seem to care.

Summary: Disgusting, and I am actively looking for an alternative. I just cannot take off a whole morning to log back in every time I get locked out!

Positive: Relatively inexpensive, and it carried over from the old Yahoo BizMail, so I had no choice when it was sold (several times apparently, and gets worse every time).

Negative: Terrible function, customer service knows its a poor quality product; can't understand their accent, I get locked out regularly, does not integrate with Yahoo easily.

Frustrating and need to leave and find alternative; any suggestions?

Summary: Find another service.

Positive: Nothing absolutely nothing good I can say about this pathetic company that is being run by morons.

Negative: Pathetic lack of customer service. My website functions are 60% not working. Not getting emails for orders still able to capture. Going on For more than 6 weeks and maybe in June I’ll see some improvement…doubt it. For sure we will see a class action suit that I hope bankrupts them.

Summary: Will not put you through to a supervisor..... they just apologize and say sorry for the inconvenience, then when I asked for a supervisor they say supervisor not available....I told them I will file a complaint and could I have supervisor's name she say "We have many supervisors" and I told her that I have asked her SIX times for a supervisor and I find it REMARKABLE how have "many" and no one is available....will change this hosting service to another company.

Positive: Have not experienced any pros.

Negative: Customer service is scripted and sounds like a broken record and don't really know how to satisfy a customer. Called 8 times just to speak with different reps and still get the same experience.

Summary: There are many excellent e-commerce platforms. DO NOT pick Turbify. We were on yahoo small business who sold the e-commerce platform to Verizon, and now this mess called Turbify. This company needs to go out of business and let competent competitor take over.

Positive: None. Complete disaster since Turbify took over from Verizon. No competent help available. No resolution available. I will be seeking a charge-back for the fees I paid this company.

Negative: Where do I start?
-Website not working properly. Unable to update inventory, process manual charges, 80% of the back end functionality of our e-commerce site is not functional. For WEEKS! And it may take additional WEEKS to fix.
-Our website no longer displays correctly.