Topbox Integrations

Salesforce Sales Cloud is a robust sales force automation platform that enhances the sales process with AI-driven insights and automation. The platform helps businesses streamline their sales operations, offering comprehensive tools for managing leads, opportunities, and customer activities. Sales Cloud enables sales teams to forecast sales in real time, optimize pipeline management, and improve decision-making by leveraging predictive analytics. The platform’s automation features eliminate repetitive tasks, allowing sales reps to focus on high-value activities that drive conversions. Sales Cloud’s integration with Salesforce Einstein and other tools helps users gain deeper insights into customer needs and sales performance, ultimately helping them close deals faster. With customizable dashboards, activity tracking, and reporting, Sales Cloud provides a unified view of sales progress, giving businesses the ability to stay ahead of the competition and optimize revenue growth.

Facebook stands as the biggest social networking platform globally. We develop technologies that enable individuals to engage with their friends and family, discover communities, and expand their businesses. Inspired by the remarkable ways in which people support one another during challenging times, we see examples ranging from fundraising efforts to lifesaving assistance shared in posts or through blood donation sign-ups. The Facebook app simplifies the process of connecting with loved ones and finding new acquaintances, thanks to features such as Groups, Watch, and Marketplace that cater to shared interests. These tools not only foster personal connections but also create opportunities for communal growth and support.

We prioritize people and emphasize craftsmanship and simplicity in everything we do. Our teams spark creativity globally, enabling over 1 billion individuals to create and share content. You can download the Instagram logo and other materials for use on your website, store displays, or various marketing efforts. By tapping into the passions of your audience, you can build stronger connections with your brand both online and offline. Share your narrative using distinct creative tools and engaging formats that motivate action. By fostering connections with new customers and enhancing relationships with current ones, you can grow your business effectively. From large corporations to local businesses, companies worldwide are achieving remarkable outcomes with Instagram. Engage with your followers through live streaming or showcase your products during live video sessions. Explore videos from your favorite creators and find fresh content through Instagram Video and Reels. Delve into a world of inspiration with photos and videos from new accounts in the Explore section, where you can also discover brands and small businesses that align with your personal style. Additionally, shopping for products that resonate with your aesthetic has never been easier on Instagram.

X, which was previously called Twitter, ranks among the largest social networking platforms globally. Connect with your passions and discover the discussions that matter to you. Engage with the ongoing dialogue and stay updated on current events around the globe. We hold the belief that meaningful transformation begins with open conversations. Your thoughts are significant here; you are welcomed just as you are. Together, we can take the necessary steps to uphold the integrity of public discourse, prioritizing what is right over what may be convenient. Join us and make your voice heard in this vibrant community.

Reddit serves as a vast platform filled with numerous communities, vibrant discussions, and genuine human connections. No matter if your passions lie in current events, sports, fan theories about TV shows, or an endless array of adorable animal content, you'll find a suitable community on Reddit. Each day, countless individuals from across the globe engage by posting, voting, and commenting within communities tailored to their specific interests. Members can contribute content by sharing articles, links, pictures, and videos. Additionally, they engage in conversations through comments, which often spark lively discussions and humor. Both posts and comments can be upvoted or downvoted, allowing the most captivating content to rise to prominence. Reddit embodies a growing network of millions of diverse individuals coming together to share and celebrate what matters to them most, fostering a sense of belonging in the process. As you explore this platform, you may discover unexpected connections and insights that enrich your online experience.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

NICE CXone Mpower is an AI-powered customer service automation platform that integrates workflows, agents, and knowledge into a cohesive, scalable system. It allows businesses to create and manage seamless end-to-end workflows, enhancing collaboration between customer support teams and back-office operations. The platform leverages AI-driven virtual agents and copilots to boost efficiency by utilizing historical interaction data for smarter automation and improved agent performance. By consolidating data, AI models, and knowledge into a unified framework, CXone Mpower delivers secure, intelligent, and personalized customer interactions that drive operational excellence.

OrecX's audio recording platform was built on the principles openness, transparency and collaboration. It creates strategic, economic, and technical benefits for its users. There are millions of end points around the globe. Oreka TR (total recording) is our flagship software. It includes all the features you need to record calls, at a fraction of the cost of other call recorder solutions. This includes screen recording, multi-tenancy recording, multisite recording, audit trail and retention management. Auto tagging allows you to select certain red-flag phrases, such as "can I order" or "not satisfied", to have the recording system track them automatically.

Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to

Quiq is a customer engagement platform that delivers personalized interactions across SMS/Text messaging, Apple Business Chat and Google's Business Messages. You can create conversational experiences that your customers will love with Quiq's Conversational Engag Platform. You can orchestrate conversational interactions that include both bots as well as humans. A conversation can be initiated by any combination of native Quiq chatbots, third-party bot frameworks bots, and human agents.

Track fluctuations in customer sentiments and obtain insightful feedback throughout their mobile experience. By actively listening to real-time feedback across mobile platforms, you can effectively monitor the voice of your customer and assess emotional changes. Ensure feedback is directed appropriately to enhance customer retention and drive product decisions that prioritize customer needs. Our surveys, designed specifically for mobile, combined with accurate targeting based on user interactions within the app, set a new standard in the mobile landscape and empower brands to efficiently complete their customer feedback loop. While NPS serves as a retrospective metric, providing limited insight into customer perceptions of your brand or product, Apptentive reveals the underlying reasons behind NPS and CSAT scores, focusing on detailed features or specific customer interactions. Swiftly engage your most loyal customers with exclusive offers or invite their suggestions to help shape your product strategy. By showcasing tailored messages or offers that reflect your responsiveness to their feedback, you foster a deeper connection with your audience while enhancing their overall experience.

Transforming the relationship between brands and consumers through innovative connections and creativity is essential. The demands of your consumers are constantly changing, and we adapt alongside them. Collect a diverse range of user-generated content (UGC), such as customer feedback, visual media, and inquiries from shoppers. Utilize our sampling services and community to gather more content quickly. Engage with shoppers at the onset of their purchasing journey. Identify consumers while they are actively shopping and provide them with an exceptional shopping experience. Enhance your search traffic by showcasing genuine customer content that appeals to search engines. Be present during all significant moments that influence purchasing decisions. Forge connections that empower individuals to shop with assurance, regardless of their location. Ensure that relevant content is accessible whenever and wherever consumers conduct their research — whether in-store, online on your site, or through social media platforms worldwide. Harness buyer insights effectively; discover valuable information about your customers with our comprehensive tools. This knowledge allows you to design superior products, craft impactful marketing strategies, and deliver captivating shopping experiences that resonate with your audience. Moreover, by staying attuned to consumer trends, you can continuously refine your approach to meet their evolving expectations.

Heymarket empowers businesses to engage with their customers across various messaging platforms through a unified inbox. Designed with teams in mind, Heymarket is a business texting solution that allows for quick setup and seamless integration of essential tools to enhance customer relationship management. With customers reaching out via SMS, Facebook, WhatsApp, and other channels, it's crucial to meet them where they are. The Heymarket app provides omnichannel messaging capabilities, enabling businesses to connect with clients directly on their mobile devices. Utilizing text messaging is proven to be significantly more effective than many other communication methods, boasting a remarkable 98% open rate and an impressive reply rate exceeding 50%. Heymarket enables organizations to leverage this powerful communication channel efficiently, catering to businesses of all sizes with its texting service. Combining top-notch security features with exceptional productivity, Heymarket allows for message routing and assignment to the appropriate team members, facilitates real-time collaboration through private messaging, and accelerates the pace of two-way conversations. This innovative platform not only enhances customer engagement but also streamlines internal communication processes for improved overall efficiency.

Envision a contemporary sales organization that thrives on collaboration and productivity, even in mobile environments. Decisions are made based on valuable insights, and sales pipelines are consistently full. With user-friendly tools that can easily adjust to changing needs, your approach to selling must evolve to keep pace with your customers' expectations. To boost sales and enhance operational efficiency, the modern sales landscape requires a focus on mobile productivity, teamwork in selling, and proactive pipeline development. Now, picture achieving all these goals seamlessly with Oracle Sales Cloud. By unifying all your business application data with your CRM systems, you can effectively align with your customers and uphold your brand's commitments. Oracle’s comprehensive cloud platform delivers an all-encompassing view of every customer interaction, regardless of when or how those interactions occur, spanning across marketing, commerce, sales, service, finance, supply chain, and HR. Discover the latest innovations and essential features in Oracle Advertising and Customer Experience (CX), and transform the way you engage with your clients. This integration empowers your organization to navigate the complexities of sales more effectively than ever before.

Qualtrics' XM for Customer experience is the world's most flexible marketing platform to improve customer experience strategies. Qualtrics XM Customer Experience focuses on helping businesses increase customer loyalty and reduce customer churn. The platform provides tools to measure customer experience, establish baselines, predict customer trends and track progress in relation to baselines. Qualtrics XM Customer Experience is the most agile platform in the world for improving customer experience. It makes it easy for companies monitor, respond and improve each touchpoint along the journey of the customer. Qualtrics for Customer Experience helps companies create conversations with their customers, measure their experiences across touch-points and predict key experience factors. It also drives action throughout the organization.

The most forward-thinking brands in the world rely on LivePerson's Conversational Cloud for their communication needs. Our AI-enhanced platform has facilitated over a billion interactions between brands and consumers. We simplify the process for consumers to inquire and shop through their preferred messaging channels. LiveEngage has evolved into the Conversational Cloud, serving as your AI-driven central hub for managing consumer interactions. The Intent Manager allows businesses to grasp their customers' needs in real time, assess satisfaction levels, and identify those tasks that can be effortlessly automated. You can create AI-driven chatbots that collaborate with human specialists to effectively meet consumer demands on a large scale. With Conversation Builder, our user-friendly point-and-click tool, you can design automated conversation pathways. Additionally, Conversation Manager provides a vibrant workspace for engaging with consumers and overseeing conversations, accessible from both desktop and mobile devices, ensuring a seamless experience. This flexibility allows brands to adapt quickly to changing consumer expectations.

Empower your customer service representatives to remain engaged no matter their location. By fostering a motivated and enthusiastic remote team, you can ensure that every interaction with customers feels personal and genuine. With the use of Stella Connect, you can maintain high standards in customer service and effectively coach your agents from any setting, distancing them from traditional contact center environments. This platform enhances agent engagement and boosts performance for remote customer service teams. Agents face unexpected challenges daily, but their effectiveness should always be predictable and reliable. Strengthen the connection among remote teams with tailored dashboards, open channels for feedback, and individualized coaching sessions. While negative feedback is sometimes inevitable, Medallia’s Agent Connect offers agents the opportunity to make improvements and seek assistance proactively. By providing agents with real-time insights, you can place them in control of their performance and growth. This approach not only benefits agents but also leads to increased customer satisfaction.