TextGrid Reviews

Summary: They have been amazing to work with. API is great, quick service. Very helpful! They have good features, access to special ones as well. Easy to setup dashboard with callback URLS and the whole thing! One stop shop! Been using them 2+ years and havent gone back.

Positive: Customer service is top notch
Easy API
Pricing is unbeatable
High dependability
If you use Twilio it is very easy to switch

Negative: No cons I can think of. I have had a great experience.

Summary: TextGrid is becoming a very important tool in our ever-growing tech stack. The support we have received has been great and we hope to continue to grow our business using all of the platform's available features.

Positive: - User-friendly interface
- Solid documentation on various integrations
- Clear reporting and metrics

Negative: - Prefer support for automated requests such as new numbers
- Better explanation of certain campaign creation sections such as "content samples"

Summary: we've had a great experience with TextGrid. It's helped streamline our business communications, and the team behind it has been very supportive. Motti has been outstanding to work with and has consistently gone above and beyond to make sure everything runs smoothly.

Positive: TextGrid has been reliable and easy to use. The platform is straightforward, and support has been excellent. Motti is especially great—always responsive, knowledgeable, and willing to help whenever we have questions or need assistance. Unlike any of the 5 other providers I have worked with.

Negative: No complaints. There are always small features that could be added over time, but overall we are having a very positive experience.

Summary: Overall, TextGrid has been a strong and dependable partner for our business. The platform provides the flexibility and reliability we need for customer communication, and the quality of their support team adds significant value. While there are opportunities to improve the user experience and reporting capabilities, we have been pleased with the service and would recommend TextGrid to businesses that need a scalable texting solution.

Positive: TextGrid has been a reliable platform for managing outbound text communication at scale. The system is flexible enough to support our needs.

Their support team is responsive and knowledgeable. When questions or technical issues come up, they are quick to investigate and provide practical solutions.

Negative: Additional self-service tools and more detailed documentation would make it easier to troubleshoot issues or make configuration changes without contacting support. I'm sure some of that varies carrier to carrier.

Summary: We've been using TextGrid for almost two years for SMS and voice broadcasts in our SaaS platform Campflow. It's a dependable, cost-effective alternative to Twilio. The API compatibility with Twilio made switching easy, and we haven't looked back. If you need reliable messaging without Twilio's price tag, TextGrid is worth a serious look.

Positive: TextGrid follows Twilio's API structure, which made integration straightforward. If you've worked with Twilio before, you already know how to use TextGrid. SMS and voice broadcasting both work reliably. We send thousands of SMS and voice messages per week through our camp management platform and deliverability has been solid. The pricing compared to Twilio is significantly better, which matters at scale.

Negative: TextGrid doesn't have all the extras that Twilio has, like 2FA, flow builders, advanced analytics, or serverless functions. But for SMS, MMS, and voice, it has everything we need.

Summary: Great experience and if you are looking for something that is user friendly, textgrid is the way to go. Twilio support is awful!

Positive: the dashboard is sleek and easy to use. But best of all is the team. The team is amazing, they respond very quickly and are always attentive to make sure you are good!

Negative: Can't think of any cons. Everything with them has been great.

Summary: We're a marketing agency and we started off using TextGrid as a backup SMS & phone provider, but quickly grew until all 60+ of our clients are on TextGrid. Our deliverability rates improved, we haven't had any client accounts incorrectly suspended (like with our previous provider) and our usage costs went down by over 50%. I highly recommend TextGrid!

Positive: Here are the pros we've found in using TextGrid:
Ease of use
Great price
Great customer service
Fast response times
Great service

Negative: I can't think of any cons. Everything works very well and I have no complaints.

Summary: Overall, I’m happy with TextGrid because it is affordable, easy to use, and works smoothly for managing SMS conversations and outreach at scale.

Positive: The SMS pricing is affordable, support has been responsive, and the platform works well for my use case when managing outreach and customer conversations.

Negative: Occasionally message deliverability can drop, but overall it is usually pretty good and has not stopped me from using the platform effectively.

Summary: The point of having text grid is for marketing and what’s the point if your messages won’t deliver anyways.

IF YOU ARE LOOKING TO SWITCH FROM TWILIO I BECAUSE IF PRICING I HIGHLY ADVISE TO STAY WITH TWILIO YES THEY ARE MORE EXPENSIVE BUT THEY ARE ALSO MORE ACCURATE

Positive: Initially when I heard about text grid I was exited to sign up due to the cost of sending messages being slightly lower than Twilio. TextGrid is by far one of the most complicated and worst carriers to set up with. To transition from Twilio to TextGrid it took me 3 weeks. Their staff is really slow on answering request

Negative: They don’t have a streamlined process for the set up, most of your messages will never deliver, and when your messages are not delivering they don’t have any automated system to let you know theirs an issue.

Summary: Embarrassing experience.

In general an embarrassing product. Hard to use and anytime you have a problem or question (which is always) they are so slow to respond.

Positive: Nothing as a pro

The only reason I had signed up is because you don’t need a2p for Canadians to send sms

Negative: Hard to setup
Shady costs
Barley works
They have been doing a “migration” and all my clients haven’t been able to send a single message in over 10 days.

Summary: In the start, I was pretty excited to use the product but once I signed up I faced difficulties in setup. After setup, I wasted a lot of money to test the product. Once I registered with A2P, it ran fine for 2 days and after that, almost 40% of my messages were not delivering, and Support gave me stupid excuses. When I asked about the process of canceling they just deleted my account. I would rate the product as underdeveloped and not ready for market. It's poor

Positive: They catch you with price, Inbound messaging is free but it doesn't make sense if you're not able to deliver half of your message and it keeps getting failed

Negative: No support.
Did supported mass outreach sms
No proper communication
No Clear Answers
Waste of money
Sms keeps getting blocked almost 40%