TextGrid Reviews

Summary: Great experience and if you are looking for something that is user friendly, textgrid is the way to go. Twilio support is awful!

Positive: the dashboard is sleek and easy to use. But best of all is the team. The team is amazing, they respond very quickly and are always attentive to make sure you are good!

Negative: Can't think of any cons. Everything with them has been great.

Summary: We're a marketing agency and we started off using TextGrid as a backup SMS & phone provider, but quickly grew until all 60+ of our clients are on TextGrid. Our deliverability rates improved, we haven't had any client accounts incorrectly suspended (like with our previous provider) and our usage costs went down by over 50%. I highly recommend TextGrid!

Positive: Here are the pros we've found in using TextGrid:
Ease of use
Great price
Great customer service
Fast response times
Great service

Negative: I can't think of any cons. Everything works very well and I have no complaints.

Summary: Overall, I’m happy with TextGrid because it is affordable, easy to use, and works smoothly for managing SMS conversations and outreach at scale.

Positive: The SMS pricing is affordable, support has been responsive, and the platform works well for my use case when managing outreach and customer conversations.

Negative: Occasionally message deliverability can drop, but overall it is usually pretty good and has not stopped me from using the platform effectively.

Summary: The point of having text grid is for marketing and what’s the point if your messages won’t deliver anyways.

IF YOU ARE LOOKING TO SWITCH FROM TWILIO I BECAUSE IF PRICING I HIGHLY ADVISE TO STAY WITH TWILIO YES THEY ARE MORE EXPENSIVE BUT THEY ARE ALSO MORE ACCURATE

Positive: Initially when I heard about text grid I was exited to sign up due to the cost of sending messages being slightly lower than Twilio. TextGrid is by far one of the most complicated and worst carriers to set up with. To transition from Twilio to TextGrid it took me 3 weeks. Their staff is really slow on answering request

Negative: They don’t have a streamlined process for the set up, most of your messages will never deliver, and when your messages are not delivering they don’t have any automated system to let you know theirs an issue.

Summary: Embarrassing experience.

In general an embarrassing product. Hard to use and anytime you have a problem or question (which is always) they are so slow to respond.

Positive: Nothing as a pro

The only reason I had signed up is because you don’t need a2p for Canadians to send sms

Negative: Hard to setup
Shady costs
Barley works
They have been doing a “migration” and all my clients haven’t been able to send a single message in over 10 days.

Summary: In the start, I was pretty excited to use the product but once I signed up I faced difficulties in setup. After setup, I wasted a lot of money to test the product. Once I registered with A2P, it ran fine for 2 days and after that, almost 40% of my messages were not delivering, and Support gave me stupid excuses. When I asked about the process of canceling they just deleted my account. I would rate the product as underdeveloped and not ready for market. It's poor

Positive: They catch you with price, Inbound messaging is free but it doesn't make sense if you're not able to deliver half of your message and it keeps getting failed

Negative: No support.
Did supported mass outreach sms
No proper communication
No Clear Answers
Waste of money
Sms keeps getting blocked almost 40%