TelebuHub Description

Telebu Hub, or Hub, is a complete outbound and inbound contact center software that can either be deployed on-premises or in the cloud. It is easy to set-up, easy to scale and easy to use.

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Pricing

Free Trial:
Yes

Integrations

No Integrations at this time

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Telebu
Year Founded:
2003
Headquarters:
India
Website:
www.telebu.com/hub
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Media

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Product Details

Platforms
Web-Based
Windows
Mac
Linux
On-Premises
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support

TelebuHub Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

TelebuHub User Reviews

Write a Review
  • Name: Dev M.
    Job Title: Product Marketer
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Affordable , Accessible & Highly Effective

    Date: Apr 28 2021

    Summary: Affordable - Check
    Effective - Check
    User friendly - Check
    Great customer service - check
    Good ROI - Check

    Positive: Have been using TelebuHub as our contact center a software for almost a year.

    The flexibility it offers in terms of packages is perhaps the best part. You can avail personalised packages based on only what you need. Saves you a lot and keep customers happy.

    I have personally faced no downtimes and any questions or queries or updates are immediately cleared by the super helpful customer service agents.

    Live reporting and analytics features are the most helpful. Helps me keep a tab on how properly my customers queries are handled! Also the IVRStudio is an absolute boon when it comes to designing your own IVR flow.

    If you are a small business looking for a cloud deployed contact center software , definitely give this a try!

    Negative: Could have used a mobile application since the website performance on mobile screens is poor.

    Read More...
  • Name: Pratik S.
    Job Title: Customer Success Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Cheapest Call Center Solution in the Market

    Date: Apr 06 2021

    Summary: All in all, a good effective contact center platform. The support team is cooperative. The is ready to provide continuous support for the first month or so. We have requested for multiple demos & walk through's of the product, and we didn't feel any resistance. The money spent is worth it. We use it for 5 agents.

    Positive: It works as a good outbound, inbound and ticketing platform. Our business, Intricate Fashions India Private Limited is using the platform for about six months now. We use it to handle inbound support queries coming in via an IVR. It also has an inbuilt CRM. It's very competitively priced.

    Negative: CRM does not have the features that most basic CRMs available in the market offer. The design could have been a little better & pleasing to the eye. They don't have an App.

    Read More...
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