Squaretalk Reviews

Summary: The contact history feature alone has made customer conversations feel more consistent across different agents. Support was responsive when we got stuck on setup, and the platform has held up well since we adopted it.

Positive: The IVR setup was more flexible than I expected, letting us route callers based on their actual query instead of a generic menu. Contact management keeps customer history in one place, so agents aren't asking repeat questions on follow up calls.

Negative: Exporting detailed call logs sometimes requires extra steps compared to a simple one click download. A couple of advanced automation rules needed help from support to configure correctly.

Summary: The recording and transcript combo has made it simple to check call quality without extra effort from managers. Even with a growing team, the pricing held steady enough that it didn't strain our budget.

Positive: Call recordings paired with transcripts make it easy to review what was said without replaying the whole call. Scaling up agents didn't come with a big jump in cost, so budgeting stayed predictable.

Negative: A few third party tools we already use don't connect directly, so manual steps are still needed there. Call quality dipped once or twice during peak hours, though it wasn't a frequent issue.

Summary: Overall, Squaretalk provides a solid and flexible communication solution with a user-friendly interface and useful call management capabilities. It helps streamline communication workflow and supports efficiency day to day operations. While there is some room for improvement in advanced customization and integration but still overall provides reliable experience for business communications.

Positive: I liked Squaretalk's intuitive interface and the way it brings different communication and contact center capabilities together in one platform. The automation and call management features help streamline day to day workflows and improve team efficiency. I also found the platform flexible enough to fit into existing processes and ease to use.

Negative: As I said platform is easy to use but some advanced features and configurations can take time to learn. The user experience could also be improved with more customization options and some integrations.

Summary: Overall, Squaretalk delivers great service. They have a dedicated team that regularly speaks with us and is always there to assist. It honestly feels like they want to help.

Positive: Squaretalk makes it easy to get help when we need it. They are one call away and almost never takes more than a couple minutes to reply to any query.

Negative: The spam check function isn't the most user friendly since we can only check 30 numbers at a time. Checking all at once would've been a lot easier.

Summary: It is a great VOIP if you're planning to grow your Business. The Team is very welcoming and quick to respond. They can adapt to your needs and goals and even negotiate on different things. I would highly recommend.

Positive: The system is super well built to provide the user with as many options as possible. Everything is on the user's hands so you can decide for yourself how to configure your own system as it is very customizable. Has many tools such as Spamchecker, Autodialer and many many more.

Negative: Sometimes there might be tough times with the outbound routes as the calls may not go through due to some small issues that might incur, and even though the support's response time is very great and quick, some issues must be passed to another department which can deal with them, which might require until the next day to be finalized as a process. This might happen only for me as my working hours are a little bit late and there isn't much assistance to be offered for issues at this time.

Summary: A go to in this industry, one for the long run. Capable and friendly support team with good options and solutions

Positive: Easy to use, simple interface, easy integration, wide range of products and a highly capable support team to find solutions.

Negative: While the dialer service is generally reliable, connectivity issues do arise, but nothing that takes too long to manage

Summary: Very happy for using the app when i can export data about the workload of my team and where we can improve.

Positive: The ability to track and monitor my team. The viewing and recording of the phone call helps me improve and understand my customer.

Negative: That i can't connect it with SALESFORCE to integrate all off the work i have of one customer.