Average Ratings 4 Ratings
Average Ratings 25 Ratings
Description
Splashtop Remote Support is a secure remote support and remote access platform built for IT professionals, help desks, managed service providers, and businesses that need fast and reliable device support across multiple operating systems. The platform enables technicians to remotely access and control Windows, Mac, Linux, iOS, and Android devices through attended and unattended support sessions using session codes or managed device access. Splashtop offers a wide range of remote support features including remote desktop control, in-session chat, voice communication, reboot and reconnect functionality, admin privilege elevation, background system tools, and multi-technician collaboration within the same support session. The platform also includes integrations with leading PSA ticketing and IT service management systems such as Zendesk, Jira, Freshservice, Freshdesk, Spiceworks, and Microsoft Teams to streamline support workflows and improve operational efficiency. Splashtop’s Autonomous Endpoint Management add-on allows organizations to automate patch management, monitor endpoint health, deploy software updates, track hardware and software inventory, and proactively manage vulnerabilities across connected devices. Security is a major focus of the platform, with features including end-to-end encryption, two-factor authentication, endpoint MFA, session audit logging, SOC 2 and SOC 3 certified infrastructure, and compliance with standards such as ISO/IEC 27001 and GDPR. The platform supports flexible licensing models for both remote workers needing access to work computers and IT teams managing large-scale support operations.
Description
Syncro is the integrated business platform for running a profitable MSP. Enjoy PSA, RMM, and remote access in one affordable package.
PLUS! Integrations to 50+ MSP and business tools you also love and use amp your efficiency even more.
Syncro pricing is refreshingly simple—one flat fee for all PSA, RMM, and remote access features. Unlimited endpoints, no contracts, no minimums.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft Teams
Yes
ACH Payments
No
Acronis Cyber Protect
Yes
Atera
Yes
Comet Backup
No
Datto SIRIS
Yes
Emsisoft Anti-Malware
No
HappySat
No
IBM MaaS360
Yes
Mesh
No
Integrations
Microsoft Teams
Yes
ACH Payments
Yes
Acronis Cyber Protect
No
Atera
No
Comet Backup
Yes
Datto SIRIS
No
Emsisoft Anti-Malware
Yes
HappySat
Yes
IBM MaaS360
No
Mesh
Yes
Pricing Details
$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial
Yes
Free Version
No
Pricing Details
$129 per user per month
$129 per user per month (Core Plan) or
$179 per user per month (Team Plan)
$179 per user per month (Team Plan)
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Splashtop
Founded
2006
Country
United States
Website
www.splashtop.com/products/remote-support
Vendor Details
Company Name
Syncro
Founded
2013
Country
United States
Website
syncromsp.com
Product Features
Endpoint Protection
Activity Log
Yes
Antivirus
Yes
Application Security
Yes
Behavioral Analytics
No
Device Management
Yes
Encryption
No
Signature Matching
No
Web Threat Management
Yes
Whitelisting / Blacklisting
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
No
RMM
Deployment Management
Yes
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
No
Patch Management
No
Real-time Alerts
Yes
Remediation Management
No
Product Features
Cybersecurity
AI / Machine Learning
No
Behavioral Analytics
No
Endpoint Management
Yes
IOC Verification
No
Incident Management
Yes
Tokenization
No
Vulnerability Scanning
Yes
Whitelisting / Blacklisting
No
Endpoint Detection and Response (EDR)
Behavioral Analytics
No
Blacklisting/Whitelisting
No
Continuous Monitoring
Yes
Malware/Anomaly Detection
No
Prioritization
No
Remediation Management
No
Root Cause Analysis
No
Endpoint Protection
Activity Log
No
Antivirus
No
Application Security
Yes
Behavioral Analytics
No
Device Management
Yes
Encryption
No
Signature Matching
No
Web Threat Management
Yes
Whitelisting / Blacklisting
No
IT Security
Anti Spam
No
Anti Virus
No
Email Attachment Protection
No
Event Tracking
No
IP Protection
No
Internet Usage Monitoring
Yes
Intrusion Detection System
No
Spyware Removal
No
Two-Factor Authentication
No
Vulnerability Scanning
Yes
Web Threat Management
Yes
Web Traffic Reporting
No
MSP
Backup Management
No
Billing & Invoicing
Yes
CRM
Yes
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
Yes
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Network Access Control (NAC)
Authentication
Yes
Authorization
Yes
Automated Hotfix / Updates
No
Centralized Policy Management
No
Dashboard
Yes
Device Auto-Provisioning
No
Device Self-Registration
No
Posture Assessment
Yes
Quarantine / Remediation
No
Secure Guest Access
No
Network Security
Access Control
Yes
Analytics / Reporting
Yes
Compliance Reporting
No
Firewalls
No
Internet Usage Monitoring
No
Intrusion Detection System
Yes
Threat Response
No
VPN
No
Vulnerability Scanning
Yes
Professional Services Automation
Billing & Invoicing
Yes
CRM
Yes
Client Portal
Yes
Collaboration Tools
No
Document Management
Yes
Portfolio Management
No
Project Management
No
Proposal Generation
Yes
Quote Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
No
RMM
Deployment Management
Yes
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
No
Patch Management
Yes
Real-time Alerts
Yes
Remediation Management
Yes