• Name: Alexander W.
    Job Title: Data Analyst
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    An awesome software to work with

    Date: Nov 08 2020

    Summary: It is easy to use and also to understand compared with other platforms.
    It is also cost friendly and easy to manage it.
    Smartsheet has also made my work easier since i can have collaboration with my company and get fast results while working on projects.

    Positive: With it you can easily create websites in a very affordable price.
    Also i like how easy it is to work with it especially when working on projects since one can easily tell when a project is supposed to be completed.

    Negative: Honestly it is the best i have no complain towards it.

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  • Name: Lonny C.
    Job Title: IT Administrator
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Smartsheet is the backbone of PPM at Alliance Data Card Services

    Date: Nov 06 2020

    Summary: My overall experience is remarkably great and I would recommend prospects to try this tool as it will also allow them to manage their resources.

    Positive: I like that Smartsheet doesn't really need any third party service provider support as it is easy to implement.
    Time, issue and cost tracking on projects is another great thing about Smartsheet.

    Negative: I do not have any error that I face at the moment since the customer success has eradicated all.

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  • Name: Anonymous (Verified)
    Job Title: Senior Project Manager
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Operate your projects from one screen

    Date: Nov 03 2020

    Summary: Smartsheet fixes everything had in our projects and its management. I liked its task tracker and planner to execute with every member taking on board. Overall, this platform is very impressive.

    Positive: Smartsheet keeps my team ahead in challenges for projects. It increases transparency and helps us to overview every project with important information. Its team collaboration made every employee work with maximum efficiency. My favorite thing about Smartsheet is its timeline tracking.

    Negative: The interface sometimes slowdown when switching from reports and lists.

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  • Name: Anonymous (Verified)
    Job Title: Technical architect
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Automates the tasks

    Date: Oct 28 2020

    Summary: Overall, Smartsheet helps to deal with many of our workflow management that includes tasks, marketings and automation. I appreciate its great usability on multi-platforms.

    Positive: The ability to manage and automate work in one solution great. Smartsheet brings ease of management and automation to our workflow. It streamlines the workflow. Campaign management is also possible with this.

    Negative: Its task board view should have more information.

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  • Name: Anonymous (Verified)
    Job Title: Public Relations Coordinator
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Simplify projects and workflow

    Date: Oct 19 2020

    Summary: Overall, You should try Smartsheet to effectively manage workflow. It has many vital features and it works without any flaws. My favorite feature is work automation and Microsoft 365 integration. I highly recommend this tool.

    Positive: After using Smartsheet now our projects and overall work became very easier to manage. Our workplace also became more efficient. The integration support including Microsoft 365, DocuSign and slack help to deep collaborate with the team.

    Negative: We had no major issues. We loved this platform.

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  • Name: Anonymous (Verified)
    Job Title: Data analyst
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Smart Team Collaboration tool

    Date: Sep 01 2020

    Summary: It's an outstanding team collaboration software. Overall I use Smartsheet, to increase productivity and collaborate remotely. This software provides an excellent team bound to work with equal efforts.

    Positive: Smartsheet software provides top-class team management feature to collaborate remotely. Its sharing and team communication work just outstanding. It provides useful visualization of tasks.

    Negative: Overall it's an outstanding team collaboration platform.

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  • Name: Anonymous (Verified)
    Job Title: Senior Technical Support
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Perfect Team collaboration platform

    Date: Aug 20 2020

    Summary: Smartsheet is our team favorite. We had an overall positive experience with it. It allows us to collaborate and manage everything in our business right from the SmartSheet dashboard.

    Positive: #1- Mobile application makes team collaboration more practical.
    #2- Easy to access files and manage workflow.
    #3- OneDrive and Dropbox cloud integration.
    #4- Help to improve team collaboration and efficiency.

    Negative: #1- We had an overall positive experience with SmartSheet.

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  • Name: Mohit V.
    Job Title: Operation manager
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Smartsheet, communication made easy

    Date: Jul 19 2020

    Summary: Communications very important for remote tasks. For this Smartsheet is a very good collaboration platform. It gives an effortless team communication to maximise work efforts.

    Positive: Reports and plans organizations are very useful and great implementation. Easy to use. Team communication gives a great collaboration package for teams.

    Negative: I never encountered any problem with this platform.

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  • Name: Anonymous (Verified)
    Job Title: Accountant
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Greatly effective with budget reports which are accurate

    Date: Jul 16 2020

    Summary: Overall effective with spreadsheet which makes documents management easy.
    Reliable with working with Excel.
    Excellent customer support

    Positive: Easy to budget for the project.
    Helps to track the progress of project with teams.
    Helps to schedule task.
    Has customizable dashboard.

    Negative: The price should be reduced to yearly subscription.

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  • Name: Anonymous (Verified)
    Job Title: Quality Assurance
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Fantastic tool with project management

    Date: Jul 10 2020

    Summary: Customer support is excellent and friendly.
    Easy to use with mobile phone to track the progress of the projects.
    Great with resource allocation.

    Positive: Helps to budget and manage project effectively.
    Superb customer support.
    Easy to track the progress of all project.
    Easy to use.

    Negative: Great software for project management and easy to use.

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  • Name: Anonymous (Verified)
    Job Title: Consultant
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    It's very robust and more reliable with daily to do lists.

    Date: Jul 07 2020

    Summary: Ensure team collaboration is effective with project planning.
    Wonderful features with assigning tasks to employees.
    Smart and brilliant user dashboard.

    Positive: More effective with daily to do lists.
    It's very easy to track the progress of any projects.
    It's easy to schedule task and efficient with assignment to employees.

    Negative: It's effective to plan and budget for the project in the company.

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  • Name: Anonymous (Verified)
    Job Title: Product
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Smartsheet review

    Date: Dec 18 2022

    Summary: Smartsheet is a powerful and versatile project management tool that offers a wide range of features and capabilities. However, the cost can add up quickly, and the user interface can be a bit overwhelming.

    Positive: Has a wide range of features and capabilities, allowing users to easily keep track of tasks, assign resources, manage timelines and more. UI is intuitive and easy to use, and the data is easily accessible and customizable. Additionally, there's a wide range of integrations and third-party applications that allow users to extend their project management capabilities.

    Negative: Can be expensive, and the cost can add up quickly if you need additional features or integrations. Additionally, the user interface can be a bit overwhelming at first and it may take some time to learn all the features and capabilities.

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  • Name: Brad H.
    Job Title: Architectural Consultant
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Full featured cloud based spreadsheets with flair

    Date: Sep 29 2022

    Summary: Great, full featured and current solution for spreadsheets on the go. Customization is equal to a standard spreadsheet plus. Much more when it comes to the “Smart Features”.

    Positive: I love that i can easily access my spreadsheets, etc through Smartsheet from any device. It is very customizable and rivals in comparison to many other project management platforms, but also includes so much more creative potential. I have yet to come up with a project workflow, or task that i have not been able to build out in SS.

    Negative: Mostly that our organization overuses it sometimes and there are literally hundreds and hundreds of sheets out there.

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  • Name: Sierra Z.
    Job Title: Office Technology Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good product - rep needs serious training

    Date: Dec 23 2021

    Summary: So far usage of the tool during our initial trial and launch has been good and our team responded well. The product works well for what we need, but had we not had a smart sheet super user internally helping us pilot I might not have pushed for adoption. Our experience with the rep was that bad (disorganization, couldn't answer basic questions, talked in circles, insisted on meetings that could have been emails, and more).

    Positive: 1. Easy for basic users
    2. Basic users are free
    3. Good for cross-functional projects
    4. Dashboards are great for high level views (and are customizable)

    Negative: 1. Not as many integrations as with other tools
    2. Our rep was terrible and the process to extend our trial time (which we were told we could do at our initial meeting) was confusing at best.
    3. Support never followed up with an issue I had during our trial period

    Read More...
  • Name: Katie S.
    Job Title: Senior Programs and Communications Manager
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Review of SmartSheet

    Date: Nov 05 2021

    Summary: Helpful tools once you know how to use them, but for my purposes, a simple to-do list still works best.

    Positive: Many layouts- very easy to change into a view that works best for your own preferences, including a calendar view.

    Negative: Finding files and top-level organization within the platform.

    Read More...