Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Since 2022, ShapeNet management software has been implemented in hundreds of health clubs, country clubs and wellness centers. Services include Texting, Mobile Apps, Scheduling, POS, Door Access, Loyalty Points, Sales CRM, Billing, Fitness Videos, and the ability to pass CC fees to your members. Our software will increase Employee Productivity and Improve your Member retention.
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GNOME Files
Offers an intuitive method for users to organize and access their files. Our goal is to strike a harmonious balance between thoughtfully designed features and user-focused ease of use, all while prioritizing simplicity. Ensuring your data's security is our top priority at Nautilus. Any potentially risky actions trigger a notification, which includes an option to reverse the operation if needed. A brief glance at the application will help you grasp all the available tools effectively, enhancing your overall experience.
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Gnowbe
Gnowbe, a multimedia mobile-first, desktop-friendly communications platform, training and engagement platform, is an award-winning platform that enables rapid authoring and mobile-first communication. It also supports microlearning. You can also access a curated course library and marketplace, as well as a selection templates that will allow you to create turnkey courses and content.
The app/platform includes community boards for learning and engagement, scheduled sessions deployment, rapid curation, rapid curation, access to multimedia options, gamification and offline access, as well as push notifications.
Use cases include corporate training and communications (including sales enablement, product training, employee engagement, upskilling/reskilling, compliance, safety, and wellness training), education and training (asynchronous and synchronous, blended learning) and NGO enablement.
Gnowbe supports your organization from any location, with seamless desktop/mobile experiences and support for more than 100 languages.
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