QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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STORIS
STORIS offers ERP software solutions tailored for the home furnishings and appliance industry. With over 35 years of experience, STORIS develops tools to support retailers' specific operational needs. Its ERP platform connects key business functions, including Point of Sale, Inventory Management, Logistics and Distribution, Buying Tools, Customer Service, Accounting, Financing, Reporting, Business Intelligence, and System Tools.
STORIS NextGen, a cloud-based and mobile-first solution, streamlines transactions by reducing processing time from 35 minutes to 4-6 minutes. This enhances efficiency and improves customer interactions. STORIS helps retailers optimize operations and manage their businesses with integrated, industry-specific solutions.
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PitchMonster
PitchMonster is an innovative platform that leverages AI to enhance sales role-play training, enabling teams to increase their deal closures by 20–40 percent. By allowing sales representatives to engage in realistic, customized conversations prior to interacting with customers, it effectively prepares them for various scenarios such as cold calls and presentations. The platform employs AI-generated buyer personas that align with ideal customer profiles, providing immediate, tailored feedback reports by evaluating each session against established coaching benchmarks. Its integrated speech coaching functionality acts like a "sales Grammarly," offering recommendations for clearer language, ideal pacing, and flagging clichés or unnecessary filler words. Additionally, the custom AI scorecard assesses representatives based on specific metrics or a comprehensive set of proven criteria. Users can effortlessly create role-plays using actual call data, assign them as needed, and analyze transcripts with in-depth vocabulary and sentiment insights. The platform also allows users to request re-runs for further practice and solidifies learning by incorporating supplementary exercises, ensuring that sales teams are thoroughly prepared for any customer interaction. This holistic approach to training not only boosts performance but also fosters continuous improvement among sales professionals.
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VoiceOps
The VoiceOps Coaching Enablement platform unlocks the potential of call center collections and sales conversations by making coaches more efficient. It is based on the Behavior Change Cycle methodology, which helps coaches measure key behaviors, get right to the most coaching moments in each call, build trust and confidence with reps, and drive better customer interactions.
It's a win/win situation: Call center reps receive more from their coaches, companies get more out of their reps, while customers get more value for every call.
VoiceOps places data quality at the forefront of coaching enablement. The company has invested considerable expertise and resources in creating a technical data operation that provides industry-leading data quality. VoiceOps has hundreds of industry-specific data sets that can be used for model training. This combined with a human in-the-loop quality assurance process creates data quality customers can trust and value at a premium.
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