ServiceNow Problem Management Description
ServiceNow®, Problem Management allows you to quickly restore services, often preventing problems from ever happening. ServiceNow helps you eliminate recurring problems and minimize the impact of unplanned disruptions by providing a structured workflow that diagnoses and fixes root causes.
Automated workflows enable problem managers to quickly document workarounds or solutions so IT teams can concentrate and get more done. IT can provide faster solutions and responses by having a comprehensive view of all incidents and any changes.
ServiceNow Problem Management Alternatives
Shift Left
Shift Left allows you to shift incident resolution earlier in your support cycle. Allow L1, L2, field support, and L3 techs to view and take action on common user and devices support issues without having to leave the ServiceNow incident form. By removing the requirement for privileged access to disparate systems such as Active Directory and Microsoft Configuration Manager (MCM), LAPS, MBAM and others, you can increase first-call resolution. Shift Left allows your help desk to resolve issues without escalating them beyond the support desk. This includes the ability to reset passwords, unlock account, view logged in devices, and more. Diagnose and resolve more tickets in the first call without leaving ServiceNow's incident form. Save time by identifying troubleshooting procedures already completed for an issue.
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BigPanda
All data sources, including topology, monitoring, change, and observation tools, are aggregated. BigPanda's Open Box Machine Learning will combine the data into a limited number of actionable insights. This allows incidents to be detected as they occur, before they become outages. Automatically identifying the root cause of problems can speed up incident and outage resolution. BigPanda identifies both root cause changes and infrastructure-related root causes. Rapidly resolve outages and incidents. BigPanda automates the incident response process, including ticketing, notification, tickets, incident triage, and war room creation. Integrating BigPanda and enterprise runbook automation tools will accelerate remediation. Every company's lifeblood is its applications and cloud services. Everyone is affected when there is an outage. BigPanda consolidates AIOps market leadership with $190M in funding and a $1.2B valuation
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Perspectium
ServiceNow can automate data extraction and workflow connectivity for IT service professionals. Perhaps you are pulling data from the business into a data warehouse or your users want to use their preferred BI tools to run analytics. You may be looking for a simplified way to pass work to external service providers or departments without duplicating effort. This will allow you to keep track of progress and provide visibility into service levels. Perspectium solutions enable ServiceNow customers to move tens or millions of records every single day for a variety reasons. We offer the only way to do this, as a fully managed service (just as ServiceNow), with a minimal performance impact.
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Elementum
Track deductions, identify root causes and collaborate with partners to hold everyone accountable. Supply chain exceptions are not uncommon. They are not worth wasting time and money. Your team should be able to seamlessly work with suppliers and carriers to find and close gaps. Track Key Issues & Values at Risk Analyze Root Causes & Resolutions Work with Suppliers & Partners. Direct Actions to resolve Incidents. Assign to internal or external users. Set due dates & get reminders. Elementum is the company behind the cloud-native supply chain management platform. Elementum is the company behind the first cloud-native supply chain automation platform. Customers expect instant gratification and success in operations must be able to adapt quickly to unexpected events. Elementum's platform centralizes data and communication to enable rapid resolution of incidents and cross-ecosystem execution. It also ensures products are available at the correct time, place and cost.
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Integrations
Company Details
Company:
ServiceNow
Year Founded:
2004
Headquarters:
United States
Website:
www.servicenow.com/products/problem-management.html
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Product Details
Platforms
SaaS
Type of Training
Documentation
Customer Support
Online
ServiceNow Problem Management Features and Options
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