ServiceNow Problem Management Description
ServiceNow®, Problem Management allows you to quickly restore services, often preventing problems from ever happening. ServiceNow helps you eliminate recurring problems and minimize the impact of unplanned disruptions by providing a structured workflow that diagnoses and fixes root causes.
Automated workflows enable problem managers to quickly document workarounds or solutions so IT teams can concentrate and get more done. IT can provide faster solutions and responses by having a comprehensive view of all incidents and any changes.
ServiceNow Problem Management Alternatives
Elementum
Track deductions, identify root causes and collaborate with partners to hold everyone accountable. Supply chain exceptions are not uncommon. They are not worth wasting time and money. Your team should be able to seamlessly work with suppliers and carriers to find and close gaps. Track Key Issues & Values at Risk Analyze Root Causes & Resolutions Work with Suppliers & Partners. Direct Actions to resolve Incidents. Assign to internal or external users. Set due dates & get reminders. Elementum is the company behind the cloud-native supply chain management platform. Elementum is the company behind the first cloud-native supply chain automation platform. Customers expect instant gratification and success in operations must be able to adapt quickly to unexpected events. Elementum's platform centralizes data and communication to enable rapid resolution of incidents and cross-ecosystem execution. It also ensures products are available at the correct time, place and cost.
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Mint Service Desk
Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes Chat communication Ticket types Custom views.
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BigPanda
All data sources, including topology, monitoring, change, and observation tools, are aggregated. BigPanda's Open Box Machine Learning will combine the data into a limited number of actionable insights. This allows incidents to be detected as they occur, before they become outages. Automatically identifying the root cause of problems can speed up incident and outage resolution. BigPanda identifies both root cause changes and infrastructure-related root causes. Rapidly resolve outages and incidents. BigPanda automates the incident response process, including ticketing, notification, tickets, incident triage, and war room creation. Integrating BigPanda and enterprise runbook automation tools will accelerate remediation. Every company's lifeblood is its applications and cloud services. Everyone is affected when there is an outage. BigPanda consolidates AIOps market leadership with $190M in funding and a $1.2B valuation
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ServiceNow Cloud Observability
ServiceNow Cloud Observability provides real-time visibility and monitoring of cloud infrastructure, applications and services. It allows organizations to identify and resolve performance problems by integrating data from different cloud environments into a single dashboard. ServiceNow Cloud Observability's advanced analytics and alerting features help IT and DevOps departments detect anomalies, troubleshoot issues, and ensure optimal performance. The platform supports AI-driven insights and automation, allowing teams the ability to respond quickly to incidents. Overall, the platform improves operational efficiency while ensuring a seamless user-experience across cloud environments.
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Integrations
Company Details
Company:
ServiceNow
Year Founded:
2004
Headquarters:
United States
Website:
www.servicenow.com/products/problem-management.html
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Product Details
Platforms
SaaS
Type of Training
Documentation
Customer Support
Online
ServiceNow Problem Management Features and Options
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