ScreenMeet Description
The leading enterprise cloud native remote support platform embedded in ServiceNow Salesforce Tanium and more.
Empower your IT Help Desk team and Contact Center to resolve 32% of issues on the first call. Agents can launch with a single click and multi-channel support. No downloads are required. ScreenMeet, which is browser-based, can be embedded into your existing CRM and ITSM. Your IT Help Desk and Contact Center will connect in seconds thanks to our global cloud infrastructure with low latency.
Authentication in platforms like Salesforce or ServiceNow ensures that credentials adhere to strict internal password policies. It's also configurable so you can store data in the cloud in specific geographies.
Enterprise-grade security
-Built using Amazon Web Services (AWS), a leading cloud solution
Data transmission: TLS/DTLS 1.2+ and AES-256 bit encryption
-Authentication via Salesforce & ServiceNow to add security
-Store data on your preferred cloud
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ScreenMeet Features and Options
Remote Support Software
Is your software keeping up with today’s demands? Many remote support tools are outdated, initially designed for specific hardware like appliances and desktops, and lack the integration and connectivity needed for smooth daily workflows. ScreenMeet redefines the employee support experience, enabling seamless work-from-home or work-from-anywhere access across any device. Built as a cloud-native platform on AWS’s global infrastructure, it offers enterprise-level security while allowing agents to work efficiently from one unified platform. Reduce employee downtime and prevent interruptions by resolving issues quickly. With ScreenMeet, manage and resolve problems on a global scale across all major platforms—Mac, Windows, Android, and iOS. Our intuitive interface promotes productivity by addressing issues early, saving valuable time, and streamlining workflows.
Help Desk Software
Diagnose and Resolve IT Challenges Instantly: ScreenMeet’s integrated tools empower your IT Help Desk to efficiently support a hybrid workforce, facilitating seamless assistance for both in-office and remote employees. Functioning as an extension of your existing IT Service Delivery Platform, ScreenMeet enhances the interaction between employees and support agents. With a blend of video calls, screen sharing, and remote desktop control, ScreenMeet enables rapid diagnosis and resolution of hardware and software issues. Everything is managed within your current IT Help Desk ticketing system, avoiding the need for extra accounts or data storage—data remains securely within your established records. ScreenMeet launches directly within your platform, with no additional agent downloads required and authentication handled within the platform itself. This seamless integration provides a smooth, virtual face-to-face experience, ensuring swift onboarding and effective IT issue resolution.
Remote Desktop Software
IT Service Software
Customer Service Software
Screen Sharing and Cobrowsing for Web and Mobile Support: ScreenMeet transforms customer interactions, making digital support as personal as face-to-face service. Seamlessly incorporate video calls, screen sharing, and cobrowsing into your support setup with fully integrated ScreenMeet, enhancing First Call Resolution, CSAT, and NPS across various industries. Work securely within your existing agent workspace—view, annotate, mask sensitive data, and manage peripherals remotely, all while maintaining strict data security and privacy standards. Effortlessly connect with customers on their preferred platforms, improving resolution speeds and customer satisfaction. Integrated with leading CRM and CSM systems, ScreenMeet ensures sessions start smoothly, with session data automatically logged within your existing framework.
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