Freshservice
Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.
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ManageEngine ServiceDesk Plus
Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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SpotMe
SpotMe is the enterprise event platform to create engaging, personalized and compliant event experiences that help companies build better customer relationships.
Run true hybrid, virtual, and in-person events with a branded and compliant event app and give your audience a hyper-personalized, interactive experience they will love.
With 20+ years of unrivaled experience in the event tech industry, SpotMe is the first choice for enterprise event engagement. Our event technology is trusted by 12,000+ global Fortune 500 business leaders, including 10 of the top 20 life science companies such as J&J, Novartis, Roche, Sanofi, and GSK, the Big Four professional services networks Deloitte, PwC, EY, and KPMG, and numerous leading technology, financial, and manufacturing companies like Workday, Mercedes-Benz Group, L'Oréal, Liberty Mutual Insurance, and BNP Paribas.
SpotMe has created 10,000,000+ event relationships by attracting 500,000+ attendees per month. It boasts an average score of 4.6/5 on G2 and Capterra and has been the event app leader on G2 every quarter for 5+ years.
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Bugzero
The Bugzero change management issue tracking system is a software tool designed for enterprises to document and monitor the status of every issue identified by users until it is fully resolved. In Bugzero, an "issue" can range from a straightforward customer inquiry or request to a comprehensive technical description of an error or problem. This versatile software can be utilized by software developers and testers for tracking bugs, as well as by manufacturers for monitoring customer interactions and sales, and by IT help desks and other service providers for managing trouble tickets. Bugzero offers a web-based, enterprise-level solution that is both cost-effective and scalable, aimed at enhancing collaboration and efficiency within teams. Users can easily report issues, keep track of their resolution progress, and identify who is accountable for addressing each issue. The platform is designed to be user-friendly while also being adaptable, allowing it to be customized to fit the specific processes and workflows of various organizations. With its intuitive interface and robust functionality, Bugzero proves to be an effective tool for streamlining issue management. Additionally, its reliability ensures that organizations can focus on their core functions without being bogged down by unresolved issues.
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