SEGMENTAIL Reviews

Medallia Concierge, formerly Zingle, is an intelligent text-based and in-app messaging system that enhances, personalizes and elevates the customer and employee experience and builds loyalty. Build brand loyalty by delighting customers with personalized engagement. AI-powered personalized promotions can drive sales. Discover meaningful insights to increase efficiency. Use personalized two-way messages to build customer loyalty. This will allow you to address customer needs and wants in real-time. Communicate with your customers and solicit their feedback across all channels, from SMS to webchat to Facebook Messenger or other apps, wherever they are. Identify opportunities to improve the experience as it unfolds. Connect this data directly to the most popular CRM solutions and customer service tools. With Medallia’s advanced segmentation capability, customer data can also be used to design services that are brand-differentiated for each customer segment.

Customer engagement is becoming more complex as customers expect consistent, relevant and personal interaction across all channels. This should be a simple task for your customer engagement platform. However, too many platforms are cumbersome and not able to deliver the promised personalized interaction. Many platforms can't connect information from different organizational data silos to provide personalized customer service. Pega Marketing is the next evolution of the customer engagement platform. Pega Marketing integrates sophisticated customer analytics and business rules. It continuously evaluates the context of every customer interaction and recommends relevant offers, content, channels, and actions. Pega allows you to build deeper relationships with customers. It goes beyond segmentation campaigns and focuses on customer experience management across all channels.