Route Description
Enhance the customer journey right up to their doorstep by leveraging Route, which allows brands to strategically manage their post-purchase interactions through features like visual order tracking, package protection, and simple claim-filing processes, along with the innovative universal order history. As e-commerce continues to dominate, refining each step of the customer experience is crucial for gaining a competitive edge, yet many brands have not yet focused on optimizing the post-purchase phase. Route not only helps brands take charge of their post-purchase processes from the moment of checkout to delivery, but it also fosters brand loyalty among customers, turning them into advocates. At checkout, customers can easily opt for Route+ to enhance their orders with package protection, facilitating quick refunds and reorders with just a click. This streamlined approach significantly minimizes customer effort and ensures a smoother claims experience, ultimately enriching the overall shopping experience. By prioritizing these enhancements, brands can build stronger connections with their customers and cultivate lasting relationships.
Route Alternatives
onPhase
onPhase is a comprehensive financial automation platform that helps businesses optimize their back-office operations. By automating processes like invoice capture, approvals, and payments, onPhase reduces manual errors and speeds up workflows. The AI-powered system ensures that invoices are processed accurately through intelligent 2-way, 3-way, or 4-way matching, improving financial transparency. It also provides powerful document management capabilities, keeping contracts, W-9s, and receipts secure and audit-ready. The platform integrates with leading ERP systems like NetSuite, SAP, and Microsoft Dynamics, ensuring smooth data flow across various systems and real-time updates, which enhances organizational efficiency. With onPhase, companies can focus more on strategic tasks while automating routine back-office functions.
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Katana Cloud Inventory
Katana Cloud Inventory platform gives you a live look at your business, including live inventory and manufacturing management, batch tracking for end-to-end traceability, a Shop Floor App for total floor-level control, open API, and a growing channel partner network.
Real-time inventory insights
Access real-time inventory data for informed decisions, proactively preventing stockouts and overstock. Gain complete visibility into product locations, arrivals, and quantities, ensuring efficient operations and precise stock control.
Built-in purchase order management
Make informed purchasing decisions based on precise material requirements and reorder points. Issue purchase orders directly from Katana and track delay risks to meet customer demand.
Manufacturing operations management
Define your bill of materials and operations to optimize production scheduling, maintain optimal levels of raw materials and finished goods, and accurately track manufacturing costs for streamlined production.
Omnichannel sales management
Centralize all your B2B and B2C sales orders to quickly identify available items for sale and significantly optimize your order fulfillment process, leading to improved operational efficiency.
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Account Editor
The Account Editor, an application designed for order modification on Shopify, streamlines processes and enhances revenue retention. It allows for self-service order adjustments directly on the order status page, incorporating features like shipping address verification, intelligent cancellations, and opportunities for upselling after purchase. By minimizing order cancellations, returns, and customer support inquiries, it simultaneously boosts the average order value and enhances the overall post-purchase experience. Developed by the esteemed Shopify Platinum Partner IT-Geeks, this tool seamlessly integrates with Shopify Flow for full automation of tasks.
Customers can effortlessly add, remove, or modify items, and also make address adjustments post-purchase. The application employs a Google-backed address validation system to ensure accuracy in the addresses entered by customers. Additionally, it facilitates the sending of customizable automated notifications to both staff and customers whenever order modifications occur. By providing enticing upsell offers during the editing process, it effectively elevates the average order value. Furthermore, it works harmoniously with Shopify Flow and includes integration capabilities with third-party logistics (3PL) services, ensuring a comprehensive solution for all order management needs.
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LateShipment.com
LateShipment.com is driven by a single mission: to make shipping more transparent. We understand that shipping companies, even though they pay for shipping, have little control over their carriers and work to rectify that imbalance.
Our innovative delivery management solutions enable retailers to seamlessly create post-purchase experiences. Meanwhile, our automated parcel audit solutions improve performance accountability and help businesses recover millions in shipping refunds.
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Pricing
Pricing Information:
Cost to Customer:1% of total cart
Cost to Merchant: Free
Cost to Merchant: Free
Free Version:
Yes
Integrations
Company Details
Company:
Route
Year Founded:
2018
Headquarters:
United States
Website:
route.com/merchants/
Media
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Product Details
Platforms
Web-Based
iPhone App
iPad App
Types of Training
Training Docs
Customer Support
Business Hours
Online Support
Route Features and Options
Order Management Software
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Route Lists
Route User Reviews
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