A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.
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Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems.
SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES.
SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.
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Spark Chart
Software for business leaders and consultants! You can create and deploy any type or professional survey. Engage employees and teams in order to get their feedback and improve performance. Find out what customers have to say and share it with others. NPS can be used to measure customer loyalty to a brand, company, product, or service. 360-degree feedback is used to assess how leaders are perceived, identify their strengths and determine their development needs. Listen to others, brainstorm and come up with new ideas. To gain a deeper understanding about markets and potential customers, conduct research. Survey experts are available 24 hours a day to provide advice and support.
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CustomerHero
CustomerHero offers a comprehensive Software with a Service platform that enables businesses to create an impactful Voice of Customer initiative, facilitating the collection, analysis, and utilization of customer feedback to enhance overall experiences and foster loyalty. Suitable for organizations of all sizes and sectors, CustomerHero consolidates feedback management into a single interface, providing tools tailored for customer experience, employee engagement, patient satisfaction, guest interactions, and multichannel feedback. This solution empowers teams to gain deeper insights into customer needs, surpass expectations at every interaction, and transform unprocessed information into actionable strategies through immediate insights, relevant feedback, and customizable dashboards. By gathering feedback at every interaction point, whether online or in-store, CustomerHero constructs a cohesive understanding of the customer journey, ensuring that feedback is not merely accumulated but catalyzes significant improvements throughout the business and drives a culture of continuous enhancement. Ultimately, CustomerHero helps organizations not only listen to their customers but also respond effectively, leading to sustained growth and stronger relationships.
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