At Silverware, we believe in empowering hospitality businesses with innovative, reliable, and scalable technology. Founded over 30 years ago, we provide enterprise solutions for tier-one hotels and resorts, multi-unit restaurant operations, and large-scale venues.
As a Fullsteam company, our commitment goes beyond just providing software—we build relationships. With over 100+ integrations and a dedicated support team, we’re with you at every step. That’s why hospitality leaders in over 30 countries trust Silverware POS to drive operational efficiency and enhance guest experiences, ensuring success through custom-tailored solutions that grow with your business.
Set the gold standard with Silverware.
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All-in-one booking system that allows you to manage and sell your activities and accommodation. You can take bookings directly from your website, and greatly reduce the number and frequency of phone calls required to confirm them.
Our Booking Engine allows you to sell packages and give your customers the freedom to choose how much control you want. You can use our Payment Form to collect payments using any payment method you choose. You can set up automatic reminders to pay a deposit or balance payment, and allow bookings to expire if they are not paid.
You can request information from your guest through the Guest Portal. You can ask specific questions, set up levels and select diets. The Guest Portal makes it easy to make your initial booking. Changing bookings, handling refunds, scheduling activities, assigning instructors, sending emails.
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ResortSuite CONCIERGE
Easily facilitate third-party bookings for your guests with ResortSuite CONCIERGE, which empowers properties to oversee external reservations and associated partner details, enhancing the personalization of the five-star experience. This platform showcases the services offered by third-party providers, complete with details on pricing, rates, availability, and pertinent alerts for guests. Additionally, it provides access to a comprehensive history of a guest's external reservations, ensuring that exceptional service is consistently delivered and fostering guest loyalty. Moreover, it allows for the recording of interactions and preferences, guaranteeing that your team has timely and relevant information readily available. Thanks to its fully integrated approach, this multi-vendor solution is ideally suited for concierge operations adhering to a corporate standard for their Property Management System (PMS) and Point of Sale (POS). This integration not only streamlines operations but also elevates the overall guest experience.
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ResortSuite SALES & CATERING
ResortSuite SALES & CATERING effectively manages all components of your banquet operations, including sales task lists, quotes, contracts, event oversight, and billing. This platform is capable of coordinating everything from a one-day banquet or wedding to extended conferences or multi-venue conventions, ensuring a comprehensive overview of each guest's experience. It allows real-time access to hotel room availability and facilitates the creation of room blocks that are seamlessly connected to the master account. Whether you're organizing a small, intimate gathering or managing several large events spanning multiple days, you can do so from a single booking interface. Furthermore, you can enhance operational efficiency by adding specific instructions for an event or appending notes to existing contracts, invoices, or BEOs. Additionally, users gain complete visibility of resort amenities such as the spa, activities, and tee times, tailored for group bookings, making the planning process even smoother. This not only streamlines the planning experience but also enhances the overall satisfaction of your guests.
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