Reprise License Manager Reviews

Summary: Customers from us up to now are happy that rlm is easy to use, and the license managmant aspect is easy.
RLM helps us safely distribute our software and the support and contact persons are great.

Positive: - Easy to use
- Good Guide to get started with a few best practices to implement into the software
- Good Documentation

Negative: - Activation Pro and RLM Cloud miss our customers need, who don't want to open their servers to an external source, problems is that it seems to us that most of the development is on these aspects
- timeouts for licenses are only limited to 3600 seconds, and for a few customers they don't work

Summary: We are a small company and at some point needed to have a solution for creating and managing licenses for our products. Since we deploy always the full set of tools we had to find a way to open/close some of the features, based on clients agreements and contracts. We selected RLM as our provider and integrated it into our product. This framework really works! We encountered some tries to manipulate the license details and these were successfully rejected. You should have a look, it may fit also your needs!

Positive: Pretty easy to implement, especially if you do not add a complexity with your own servers, but use RLM's
You can have several product licenses within 1 file or 1 license that represent a bundle of products
Dozens of options to play with
Good reports that can be generated in the portal
Very responsive support center (my experience)

Negative: No support for sticking to diskSN under Linux (requires root priv.)
No support for recent ARM architecture and latest Android platform (at least when I checked)
Documentation is split into several PDFs and sometimes you spend time in finding the right doc rather than the needed info

Summary: We use RLM now for many years and it is a very effective and secure way to create our node licked licenses for our desktop based software, no intention to change it.

Positive: Easy to integrate and deploy and very secure way to license our software.

Negative: A bit time consuming to learn all features and possible combinations, and how to implement it, but after this is done everything goes easily and fast.

Summary: We are a small company and use RLM since 2012.
This license manager was the only one I was able to integrate in our software within reasonable time. We are providing our software to big companies and they never had bigger problems installing and using our software.
Since that time some interesting features have been included, e.g. USB dongle support for Linux.

Positive: Free trail
Easy installation on customer side
Fair pricing if you don't need the newest features

Negative: Just English documentation (No native speaker)

Summary: I would recommend this product for cross-platform C/C++ projects.

Positive: Stable API: no breaking change over the last 8 years as far as I am aware.

Customizable: you can define ISV specific host IDs and integrate third party licensing libraries. This allows you to mitigate the trauma of switching from another licensing solution to this one, especially if you have dongles in the wild.

Supports a wide variety of licensing schemes (node-locked, token based server, roaming, ...). Your customers do not need to be permanently connected to the internet to use your software.

The technical support is usually very responsive. I rarely had to wait more than 24h for a first answer on business days.

Negative: It can be difficult to diagnose the origin of some licensing errors due to the fact that you can have multiple instances of a license key visible for the licensing system and that it can only return a single error code for each checkout request.

You can mitigate this with experience, by disabling all the features you do not use and by enabling logging functionalities built in the library. That being said, if your customers do not know how to set an environment variable, you may want to automatize this process for them based on the licensing scheme you choose to apply.

Summary: Overall experience from an admin point of view is good, but I'm not involved with implementing the libraries to our software.

Positive: The support team of RLM always responds quickly and with detailed instructions whenever I reach out for assistance.

RLM tools also offer the option to give our customers access to view their licenses, which is a very useful.

Negative: A minor problem with not having the option to properly customize the look of customer facing license portal.

Summary: It's a very stable and easy to use license management system with great customer support. We are glad that we chose RLM 7 years ago, instead of getting our own programmers back then to develop one from scratch.

Positive: RLM is highly versatile and customizable, making it suitable for our product even when we change the way we use the system. Customer support is very responsive and provide spot-on advice or solution.

Negative: Although RLM offers periodic updates and improvements, it's difficult to replace the older version in place . Documentation can be simpler.

Summary: We've been using this product for over ten years and we continue to be very happy with it.

Positive: Flexible licensing model.
Easy to use API.
Responsive technical support

Negative: The basic API does not support access to the license server's internal database, which would be very useful when writing scheduling software.

Summary: We've been using this for our C++ cross-platform (Windows and Linux) product, deployed at Fortune 500 companies.

Positive: Easy to handle, both for us and our customers. We've dealt with customer support only once in 11 years (a big plus in itself) and the reply was fast and to the point.

Negative: On first setup the documentation is distributed over a few small text files, a single, small document would be easier to grasp.

Summary: RLM has proved a wise choice for us, we never looked back.

Positive: RLM is a robust and mature license management solution. It has all the features we might ever need. Support is quick to respond and a minor issue was resolved in no time.

Negative: Documentation could be better, sometimes it's hard to find what you're looking for. The requirement that no firewall exists between primary and backup is a bit restrictive for some of our customers.

Summary: Reprise is a full featured, flexible license manager. Most companies already have Reprise in house so there is acceptance of my software when using Reprise. Reprise is well liked and respected by my customers.

Positive: Reprise uses easy to create text based license files with encryption keys. New product features are easily added. Generating license keys takes seconds.

Negative: I develop in Python and had to write my own C++ DLLs to import using Python ctypes. This works great, but it would have been better to have out of the box Python exposure.

Summary: RLM is a great licensing solution for large and small projects. It saves us a lot of development time that we can spend on the primary functionality of our products.

Positive: Multi-platform support
Rich functionality
Great technical support

Negative: No significant problems found so far. Minor issues were resolved with assistance of RLM technical support.

Summary: Our overall impression of RLM is that it is an excellent product for both developers and license administrators.

Positive: We switched to RLM in 2007. We have had very few issues with integration of RLM into our applications. And we have had very few issues to resolve with our end-customers related to RLM. Overall, RLM just works!

Negative: Sometime their support response emails are a bit thin.

Summary: We needed a robust solution that includes several activation keys (one for each product feature tied to a nodelock key). and using RLM we were able to design a multi-key architecture that works great. Our client's servers only contact the RLM activation server during product installs and updates, and the licenses are managed on the server offline after that.

Positive: * Robust key management and activation strategies (including multi-key)
* Reprise hosted RLM activation server for key activation and management
* Easy to use RLM API that fits perfectly into our software
* RLM activation server has never failed us, the uptime is amazing
* Excellent technical support

Negative: The provided API documentation could be better, especially when implementing a strategy that uses AlternateServer/Nodelock keys associated with a rehostable nodelock key.

Summary: We'd used an in-house licensing system for years but it had become very difficult to accommodate the requirements of the large customers. We wanted to minimize costs associated with licensing, so it made sense to buy a third-party solution rather than attempt to extend our own system. We found that RLM did everything that our existing system did, and more. We save time and money by using it.

Positive: I work at a 50-person company that develops specialised software tools for (mostly) large industrial customers. RLM has now largely replaced our legacy in-house licensing system.

It was easy to integrate RLM's client library, the documentation was good, and staff at our larger customers already had experience with other products that used RLM, so it reduced their costs too.

We were able to continue to use licenses tied to HASP keys in addition to licenses tied to host IDs. We don't need to spend time and money maintaining our in-house license system.

RLM's support have always been helpful and responsive.

Negative: RLM's license server is a command-line program which is not so easy to install as a Windows service. It would be better if there were GUI tools to help users setup and configure the server, and install/update license files.

We'd hoped for more tools to manage licenses for customers, something with a persistent customer database and an easy interface for issuing new license files and updating existing ones. RLM does include a tool that does some of this, but it has a minimal feature set, and many things can only be done by editing the license files directly.