Queue-Fair Reviews

Summary: We have SaaS solution who does ticketing and in very busy times, Queue-Fair comes in to share the load.

Positive: Takes away to load of our servers in peak moments.

Negative: API possibilities are limited, but i has enough to make it work.
Interface not so UX

Summary: Super happy with overall usability and results of queue fair. Would recommend it as easy solution for handling large traffic for launches etc.

Positive: Queue Fair was very easy to plugin to our website and did the job perfectly.
It was quick and straightforward and our clients liked the virtual queue.

Negative: Pricing could be considered a weak point with respect to the overall result

Summary: Queue-Fair enabled us to efficiently manage a massive influx of visitors during the launch of a highly anticipated eBook. Without a queueing solution, there would have been a risk of site overload or even crashes, which could have harmed the user experience and potentially resulted in lost sales.

An effective solution, high-quality support, and a responsive customer service team — we recommend them without hesitation!

Positive: We are very satisfied with Queue-Fair! Their queueing system met our needs perfectly during the release of an eBook by an influencer. A big thank you to Matt, who was incredible throughout the entire process. He took the time to communicate with us in French, providing clear and precise explanations.

The setup was particularly simple thanks to their well-written documentation, and the Queue-Fair team even took care of the layout for us. A real time-saver! The real-time statistics are a great bonus, as is the ability to adjust certain settings on the fly.

Negative: We didn’t encounter any issues while using the module.

Summary: Queue-Fair helps us manage exceptionally high traffic during our camp registration periods, which used to overwhelm our systems and frustrate users. By queuing visitors during peak demand, it prevents server crashes and ensures a fair, orderly experience for everyone. This has significantly reduced downtime, improved system performance, and led to a smoother, more positive registration experience for our families. It’s given our team confidence that we can handle large surges in traffic without compromising service quality.

Positive: Queue-Fair has been a game-changer during our peak registration periods. It consistently manages high volumes of traffic without any hiccups, ensuring our systems stay stable and our users experience smooth, uninterrupted service. The platform is easy to implement, and we’ve seen a significant improvement in customer satisfaction since we began using it.

Negative: The rate limiting configuration could be a bit more user-friendly, especially when fine-tuning thresholds for variable traffic spikes. That said, once set up, it works exactly as intended and continues to deliver great results when it counts.

Summary: Our experience with Queue-Fair has been excellent. The integration was incredibly quick and straightforward – we had everything up and running in just a few minutes. Their support team is extremely responsive and helpful, even available over the phone, which is rare these days and made a big difference. We’ve verified that the system works as expected – our WordPress site remains stable during high traffic and doesn’t get overwhelmed. Interestingly, the virtual queue also creates a subtle sense of urgency (FOMO), which has even helped improve our conversions. We’re really happy with the service and can confidently recommend it to others.

Positive: Phone support – Super helpful and available when you need it.
Super friendly sales – Everything was clearly explained during the call.
Easy integration – Tons of documentation available, made setup a breeze.
FOMO effect – Works as a subtle but effective boost for conversions.
Easy to customize – We could tweak the look and behavior to fit our brand.
Fair prices – The pricing is transparent and reasonable for the value provided.

Negative: Honestly, I can’t think of any real cons.

If I had to mention something, maybe the platform UI could be a bit more polished.

Summary: If you need a virtual waiting room, then Queue-Fair is what you need!

Very helpful team, really informative and know what they're talking about.

Positive: Really helpful team, easy to set up and adjust - did exactly what we needed.

The virtual waiting room works for us, and it was set up with ease and nothing was too much for them when we had questions.

Ran smoothly on the day, and they've a 24 hour helpline if you get into difficulties.

Would recommend.

Negative: The info pack was very information heavy, and a little daunting but the team happily talked us through our queries.

Summary: Queue-Fair is an outstanding solution that delivers on every front: it’s easy to set up, highly effective, and backed by a first-class support team. It has become an essential tool in our infrastructure to handle peak traffic effortlessly.

Positive: Queue-Fair was incredibly easy to implement — we integrated it in just a few minutes using their JavaScript snippet, with no need to change our infrastructure. It effectively protected our ticketing platform from overload during high-demand event launches. The customization options for branding the queue page were also great, allowing us to maintain a seamless user experience.

A special mention to the support team — they’re truly outstanding. Whenever we had questions or needed advice, they responded quickly and were incredibly helpful and professional.

Negative: Nothing at all — it delivers exactly what it promises. We haven’t had a single issue since we started using it.

Summary: The customer support is astonishing friendly and fast. The pricing is flexible so we only pay for the months we need.

Positive: We use Queue-Fair to protect the website during the signup events of my clients. They've helped us with the integration and there is also plenty of technical documentation. We've changed from another queue-service to Queue-fair because of their security options that allow us force users to only use one device during the subscription.

Negative: So far we haven't run into problems the customer support wasn't able to resolve.

Summary: Great service at a great price. The customised queue page is great and integrates perfectly with our system. We would not look to use any other service.

Positive: Works perfectly and easy to implement. Especially like the customised queue pages they really do look great.

Negative: There is nothing to dislike everything works perfectly.

Summary: Very happy to have discovered this product because otherwise a custom development would have been necessary and the main bottle neck is the high amount of request and the server capabilities,

Positive: Very easy to configure and integrate with online process for registration in our University. Can configure messages, logos and background colors to adapt to it.

Negative: I haven't found anything to include as a "cons" because our process is easy to implement and include the queue in it.

Summary: I would like to express my sincere gratitude for Queue-Fair platform, as it has been instrumental to our success. When we first launched our application, it unfortunately crashed within 30 minutes due to an overwhelming number of accesses, which overloaded the server’s memory, CPU, and maxed out our database server.

However, during our second launch, the safeguard and hold queue proved to be an invaluable features, allowing us to maintain much better control over the server’s memory and CPU usage. This functionality was a critical factor in our success.

Positive: I’m very happy with Queue-Fair—it has been an excellent solution for us! Queue-Fair's SafeGuard and Queue Hold proved to be invaluable features, allowing us to maintain much better control over the server’s memory and CPU usage. This functionality was a critical factor in the success of our busy enrollment period. I am also grateful to the Queue-Fair support team for all the assistance they provided during the onboarding and set-up process - it was great!

Negative: I don't find cons to use Queue-Fair to my project.

Summary: The use of Queue-Fair was a very good experience for us and we will be happy to use the tool again for future requirements of this kind. The support provided by Queue-Fair is excellent and has exceeded all our expectations.

Positive: Using Queue-fair was easier than expected and the support was personal and excellent from start to finish. We were able to secure our website well enough for the first time during the registration storm when the registration form went live.

Negative: We have not had any negative experiences during our period of use. The support and assistance before and during use was excellent.

Summary: Overall the experience of using Queue-Fair us very very good, they delivered an product that did exactly what we wanted and needed, and they ensured that our webpage didn't crash during peak on Black Friday. We would've lost a lot of sales without Queue-Fair

Positive: Queue-Fair is very easy to setup and just worked without any complicated setup and difficulties - even though our website is quite complicated and very deeply cached.
They did also translate the queue page to our language and made a very professional looking queue for us - support was fast, polite and lovely to deal with.

We will for sure use Queue-Fair in the future - highly recommended

Negative: The only small negative point we have is that the smallest package they offer is 3 months while we only need this queue for 24 hours.

Summary: We had 35.000 people waiting for us to open our registration process and with Queue-Fair we were able to lower the load on our server and maintain a fair and well-monitored registration process in a efficient way.

Positive: They were very adaptative to our needs and they solved any problems quickly and efficiently during all the process as on the event day.

Negative: Mostly everything was positive after our experience with your services.

Summary: I had a good experience installing, setting, customizing and monitoring the queue, and every time I need to handle a large amount of traffic on my site I know I can use this solution

Positive: The solution is easy to install, and they have a very detailed guide.
The back office panel has many options to customize everything and give you every option you could need.

Negative: The translation of the back office (the Italian one at least) seems made by an automatic system, and has some errors.