Queue-Fair Reviews

Summary: We're very satisfied with Queue-Fair, which has enabled us to offer a smooth, bug-free experience during our peak periods on our site.

Positive: The tool was easy to set up on my website. The Queue-Fair team also took charge of the interface's graphic charter at the time of set-up. The teams are available quickly by email. Their documentation is complete and accurate.

Negative: The automatic translation of the back office into French is very approximate and should be handled manually.

Summary: Overall we have no complaints regarding Queue-Fair, we love the tool and the service they have provided for us.

Positive: It's a very user-friendly tool that was simple to integrate into our website, their team helped us every step of the way and made sure to accompany us in every moment we needed them.

You have easy access to any information you require about the service usage, and the configuration is very intuitive, as well as perfectly explained by their team.

Thanks to their services we were able to provide our users with a good-looking and functioning automated queue.

They have plenty of integration options and a beautiful administrative dashboard where you can check everything that's going on in your queues.

We are glad we found Queue-Fair and that we can count on them as a partner for our business needs.

Negative: None that we can think of, every step of the integration process was smooth and the usage of their service has been optimal for us.

Summary: The Queue-Fair service allowed us to deal with our peak load problems quickly, simply and with a good quality-price ratio.

Positive: Quick onboarding, capacity to deal with peak loads. The help and reactivity of the team for integration is a big advantage.

Negative: No subscription possible for less than 3 months, what a pity

Summary: High traffic management in certain moments so we don't miss any sell and keep customer experience good as possible!

Positive: How fast you can start using it;
Very user-friendly interface;
Robust and reliable;
Excellent customer service!

Negative: There are no downsides of using Queue-Fair. Every time we need help to setup anything the customer service are always up to help fast!

Summary: An essential tool in projects with a large volume of users. Totally recommended and with very good support.

Positive: Queue-Fair worked very well and the support is very good. We plan to continue to use Queue-Fair on future projects. Thank you Queue-Fair!!!

Negative: Something to improve would be advisable to update the support in Spanish.

Summary: Best bang for your bucks you can get to handle your critical event, i was able to handle more than 10 000 visitors traffic spike from TV show flawlessly.

Everything worked perfectly! I'll use it each time we get a traffic spike to get the most of the visitors.

Positive: - Cheapest solution on the market
- Can go as low as you want on the queue rate per minute
- literally few min to install
- Multiple integration (Cloudflare worker, script etc)
- Great support et really good reactivity
- Easy to edit CSS

Negative: - Still expensive system (but 100% understandable with all the technology packed in the solution)

Summary: We run an event once or twice a year. By and large our website does just fine with the traffic, allowing a moderate amount of people to stop by and get information. However, when we actually sell tickets to our event, it gets overloaded very quickly. We learned from a horrible experience that we needed additional software to accommodate our ticket sales.

I didn't even know that "virtual waiting rooms" existed before I started researching. We were so grateful to discover that you can use a service like Queue-Fair to handle spikes in traffic. We actually used a different service for a couple of years before switching to Queue-Fair. This other service functioned fine, but it was just getting more and more expensive and didn't seem to accommodate a small company like ours that really only needed to use the service once or twice yearly - so that's when I started poking around looking for an alternative service. I'm very happy I found Queue-Fair!

They offer flexible plans so they can allow us to start up, and pause the service as needed, and not have to pay an exorbitant amount to run a service that we only use a couple of weeks out of the year.

On top of that, the customer service is fantastic! I am frankly very disenchanted with our world of disconnection. Most companies aren't interested in having an acutal conversation with anyone! You've got to talk to phone bots, AI chats, etc. This is not the case with Queue-Fair. They're very helpful, knowledgeable and personable, and that carries through from the research/sales phase right into the support phase! (A pattern that's often broken with other services)

Finally, the software is great to use. The GUI is clear and easy to navigate, change settings, etc. If you're completely unfamiliar with how queueing software works, it's a bit of a learning curve, but it's worth educating yourself on! Once it's all set up, the interface which communicates how the traffic is running, etc. is all great!

To anyone who has such a need, I wouldn't hesitate to recommend using a queueing service, and specifically Queue-Fair.

Positive: Amazing, personable service. Flexible pricing, even if (like us) you don't need the service year-round. Easy to use.

Negative: Can't think of anything. We've just been really happy with them!

Summary: Queue Fair is handling unexpected high loads of visitor numbers and serving as a backup if the infrastructure does not perform as expected. The software and team is very user-friendly and does the job very good.

Positive: Queue Fair is a robust and user-friendly solution to handle expected and unexpected peaks in visitor numbers. The guidance and communication with the team were very pleasant; our questions were answered promptly. Despite our infrastructure being well-prepared for high visitor numbers in a short period, it's reassuring to know that we can always apply a management measure by activating Queue Fair. Last year, during a significant scaling up of our services, we gratefully utilized the virtual queue, which gave us time to fine-tune the systems in the background to handle the immense load.

Negative: There are no cons in using Queue Fair, the software and services are very good.

Summary: From our first meeting to actually seeing the queue implementation in action, we encountered no issues. Everything has been working flawlessly, and in the event that something goes wrong, support replies extremely fast.

Positive: Prior to Queue-Fair, we had never used a queuing system before.

The steps to get up and running were far easier than expected, and the support has been phenomenal. Every tweak needed has been done almost immediately.

Regarding implementation and integration, the same can be said. The documentation is very clear and concise, and it was fully functional after just a few days of testing.

While the queue was running, no issues were detected whatsoever.

Overall, it's the perfect solution for us.

Negative: Everything has been excellent so far, no comment on this part.

Summary: We're thrilled to say everything went smooth!
Queue-Fair is wonderful, and we are very grateful for all the support from the Queue-Fair team - it was perfect.

We are a happy Queue-Fair customer.

Positive: Easy installation.
Excellent reporting.
Great communication & support.
Value for money.
5 star experience.

Negative: We currently have nothing negative to say about Queue-Fair.

Summary: Queue-Fair really took all of the stress out of our website launch/opening online store day! Our customers had no complaints or concerns and it really helped us to feel comfortable with the load on our website and the customer shopping experience.

Positive: Ease of use. Plug & play. Simple and clear for customers. Provides timing for customers (lets them know when they will gain access to the website). Customizable. Great, friendly, professional support team.

Negative: I do not have any cons to share about this service.

Summary: Fair virtual waiting room, it manages traffic on our website in order to avoid congestion during big ticket launches.

Positive: Very good product, easy to implement ad use. It can be adapted to different websites and pages and it has a very good customer service. Recommended!

Negative: We have found nothing to dislike at the moment, it works properly.

Summary: Queue-Fair's excellent product is backed by equally excellent Customer Service.
Nothing was too much trouble and support was available whenever needed, including out-of-hours.

Positive: Queue-Fair has been the perfect solution for handling spikes in demand for tickets through our website.
Our customers can easily see that they are being queued fairly and can monitor queue progress in real time.

Negative: Queue-Fair's product and service met, and exceeded, our expectations.

Summary: Wonderful really, just wish we could use it more as it makes ticket releases actually fun instead of very stressful!

Positive: Once a year we have a big ticket release, in previous years our site has always crashed which has proven very stressful for everyone involved. Queue-Fair solved this problem, our website didn't crash and customers we able to purchase tickets seamlessly. It all just worked, just as our onboarding consultant said it would. With Queue-Fair we are confident for even bigger releases in the future.

Negative: None really, the experience was just great from start to finish.

Summary: Queue-Fair was really successful, it works really well. Support has been brilliant - every question has been answered super quickly. There are lots of events coming up where we want to use Queue-Fair too.

Positive: Queue-Fair is seamless - really easy to set up and configure. For the limited quantity stock we want to sell - and not oversell - the customer experience is completely improved. No more site slow downs or trouble adding to baskets. Perfect. Queue-Fair meant we felt like we were in control on our key trading day Black Friday - and knowing how many people were arriving at the site each minute was really useful too. The business really likes it.

Negative: To date there is nothing that jumps out as needing improvement.