PolyAI Description
A PolyAI voice assistant can have a natural conversation with customers for as long as it takes to solve their problem. Your customers can speak as they wish, without having to guess keywords. In the past, building a voice assistant meant spending months gathering thousands of training data. No additional training data is required for any use case. Our technology is pre-trained in billions of natural conversations. Our voice assistants are able to learn new languages quickly while maintaining the agent behavior, business logic and voice of your brand so that all customers are served equally. We are so confident in the ability of our voice assistants to scale that we don’t charge for maintenance.
PolyAI Alternatives
VoiceHub
VoiceHub is an AI platform that automates and optimizes inbound and outbound call. This increases call capacity, lowers operational costs and ensures consistency in service quality.
VoiceHub, unlike traditional IVR systems can handle more than 1000 calls at once. It offers 24/7 customer service, integration with existing systems, (e.g. Genesys Microsoft Teams Cisco), and supports multiple languages and dialects. VoiceHub also allows you to customize your voice and user experience by voice cloning, customization and training it to have a more natural conversation with your clients. VoiceHub offers instant AI responses in conversations, is reliable, and allows you to adjust the AI.
VoiceHub's real-time insights, advanced speech recognition and data privacy and compliance help businesses scale efficiently.
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Kwantics AI Voice Assistant
Enterprises can now use an AI Voice assistant to facilitate customer interaction channels in many languages. Intelligent Voice Assistant powered with conversational AI. To enhance customer experience, go beyond IVR and drive natural conversations. Our AI Voice Assistant learns from every conversation. Our AI Voice Assistant can be deployed to understand the intent of your customer and automate sales, marketing, and customer service. Our AI Voice Assistant can accurately understand your client's needs. It provides prompt answers and correct directions to customers, making them feel valued. The AI Voice Assistant is always aware of customer interactions. It can understand the context, history and preferences of customers to provide a personalized customer experience. Reduce response time and perform repetitive tasks. Customers can communicate with you faster, easier, and more efficiently, all while being available 24 hours a day. Your agents can now focus on solving complex problems and increasing revenue.
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HumanFirst
HumanFirst offers a highly efficient infrastructure and workflows for exploring, curating and scaling your AI training data. We produce the capabilities to scale NLU & NLP. HumanFirst is a conversational AI platform. Real voice-of-the-customer data, always in the loop. HumanFirst Studio makes it easy to work with text and voice data to train and maintain NLU models that understand natural language. You can replace ad-hoc data collection and labeling with a seamless experience that lets you build and improve your AI's performance with real data. To train AI that understands customers, import your Search and Help Center requests and emails. Improve accuracy and discover intents. It is difficult to figure out what intents you need and to come up with training phrases manually. This can lead to poor coverage and inaccurate intents.
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IBM watsonx Assistant
IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business.
-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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Integrations
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Company Details
Company:
PolyAI
Year Founded:
2017
Headquarters:
United Kingdom
Website:
poly.ai/
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Videos
Customer Support
Online
PolyAI Features and Options
Conversational AI Platform
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
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