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ease
features
design
support

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Description

A customer initiates a new account application through various channels, such as in-person at the branch, online, via mobile apps, or through the contact center. Early Warning assesses the probability that the customer is genuine by utilizing our top-notch banking data. This allows for real-time evaluation of identity validity, enhancing the detection of synthetic and altered identities. Additionally, Early Warning forecasts the likelihood that a customer may experience default due to first-party fraud within the initial nine months after opening an account. By applying predictive intelligence, we gain deeper insights into customer behavior. The system also estimates the risk of default stemming from account mismanagement during the same timeframe. Based on these assessments, applicant privileges can be customized to match your institution's risk tolerance. Harnessing real-time predictive analytics facilitates more informed decision-making. This approach not only broadens access for more customers to the conventional financial system but also helps manage risk levels, which could lead to an increase in potential revenue. Ultimately, balancing risk management with customer inclusion is key to fostering a healthier financial ecosystem.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
NuDetect
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
NuDetect
Verizon Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Early Warning

Founded

1990

Country

United States

Website

www.earlywarning.com/products/identity-chek-service-new-account-scores

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

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