Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A customer initiates a new account application through various channels, such as in-person at the branch, online, via mobile apps, or through the contact center. Early Warning assesses the probability that the customer is genuine by utilizing our top-notch banking data. This allows for real-time evaluation of identity validity, enhancing the detection of synthetic and altered identities. Additionally, Early Warning forecasts the likelihood that a customer may experience default due to first-party fraud within the initial nine months after opening an account. By applying predictive intelligence, we gain deeper insights into customer behavior. The system also estimates the risk of default stemming from account mismanagement during the same timeframe. Based on these assessments, applicant privileges can be customized to match your institution's risk tolerance. Harnessing real-time predictive analytics facilitates more informed decision-making. This approach not only broadens access for more customers to the conventional financial system but also helps manage risk levels, which could lead to an increase in potential revenue. Ultimately, balancing risk management with customer inclusion is key to fostering a healthier financial ecosystem.
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
NuDetect
Verizon Cloud
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
NuDetect
Verizon Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Early Warning
Founded
1990
Country
United States
Website
www.earlywarning.com/products/identity-chek-service-new-account-scores
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/