Yeastar P-Series PBX System Reviews

Summary: Overall my experience with Yeastar as a company and their platform has been great. From the support, account managers, features, documentation, etc. They really do listen to their partners and value their opinions.

Positive: The setup process for onboarding our new customers is really simple and fast. The P-Series PBX has really great features and they're constantly bringing in new features and tools. Which is amazing. Also managing and supporting our customers in their platform is very easy and intuitive. Their support has been fantastic as well.

Negative: There isn't really anything I don't like. Many things can be customized or changed if needed, and a lot of times the new updates end up bringing what we need or fixing it.

Summary: the nicest people to deal from Sales onboarding to technical support
also every item comes with free 30 day trial without asking for any sort of payment in advanced
*** this alone shows how wonderful they are and believe in their products

Positive: easy to learn with all functionality includes Auto provisioning on all devices
setting up Trunks, Extensions, and all security options in place

easy to understand any part and professional videos in every aspect or feature

Negative: took a while to find them should be more advertised on google and AI

Summary: Very happy with this product. Yeastar's engineering, development and marketing teams are responsive to the market to keep this product full-front on consideration of new prospects.

Positive: Wide selection of user-rich features that everyday users will enjoy to boost their productivity daily. Integration into large variety of CRMs, and other largely used databases. AI Integration offerings beginning in 2025, offer more productivity achievements. Best of all, user experience and learning is easy and intuitive.

Negative: No tenant service. Can implement multiple companies into system, but true separation not yet possible.

Summary: The ease of use and the impressive array of well organized features is top notch. The migration process is painless and straightforward, offering much better control over phone provisioning and registration. Not needing SBC units is a huge plus, RPS registration has worked perfectly and eliminated the need for extra hardware. As with any new system, there is a small learning curve, but for any IT administrator, that’s just part of our exciting daily routine.

Positive: Both for the user and administrator, the interfaces are not as cluttered. Our clients that moved from 3CX to Yeastar immediately showed their approval for the screen layout and organization. I've had several contacts from Yeastar requesting ideas and surveying what clients think about the solution. This is really the best way to market a product and make it grow. The interface is significantly less cluttered for both users and administrators. Our clients who migrated from 3CX to Yeastar immediately expressed their approval of the intuitive screen layout and organization.

What truly stands out is Yeastar’s engagement; I have been contacted several times for feedback and surveys regarding our clients' experiences. This is the best way to market a product and ensure sustainable growth. We are consistently impressed with their response times and dedication to both the product and their partners. The constant stream of improvements and new features gives us the confidence to lead with this solution. This level of vendor-partner relationship makes it easy to invest the time and resources necessary to promote the brand. Thank you, Yeastar, for saving us and our clients!

Negative: There really isn't anything we dislike. We previously suggested a "Dark Mode" to accommodate users with visual sensitivities; remarkably, it was available in Beta just a month later. After testing, we found the new features to be flawless.

Summary: Great same or quick setup time than 3CX , short learning curve.
Clean simple setup.
Great pricing.

Positive: Pricing.
Cleaner setup than 3CX.
Feels like they will support for years to come as self hosted - unlike 3CX.
4SC / 4CC options, unlike 3CX now only 8 SC.

Negative: Azure Market place didn't open all the port in the setup.

Summary: We have enjoyed this and it is cost effective.
some tasks are old school, you have to delete to re-assign extensions

Positive: Simple to configure,
App for iOS and Android work as expected,
SSO with Google, Microsoft and Red Hat

Negative: Single SSO Domains
not able to re-numbering extensions
Renaming user assigned to extensions is impossible.

Summary: All in all, a great product. I’ve only been using it for a few months, but I’ve already seen it improve significantly. The future looks bright.

Positive: The support is the very first positive point. I was used to a PBX with virtually no support. Yeastar’s support is excellent!
The exclusive features are fantastic. The team is always on hand to listen to the end customer.

Negative: The mobile app needs some work, particularly on Android. That’s the only downside I can think of. It’s not terrible, but there’s plenty of room for improvement.

Summary: Yeastar is a reliable and feature-rich PBX solution with strong support for SIP trunks, multiple users, and flexible call routing. Setting it up is generally straightforward, and it offers a cost-effective per-license pricing model compared to many enterprise alternatives. For in-house deployments with proper resources, it performs well and scales effectively.

However, there are significant drawbacks that impact real-world usability. Advanced features like predictive or progressive dialling often require add-ons, and some functionalities can be complex for beginners. More critically, because Yeastar does not sell directly, reliance on external partners can create major issues: shared servers often suffer from limited bandwidth, resulting in dropped calls and poor call quality. Some partners charge per user, setup fees, or even fees for configuring extensions, which negates Yeastar’s advertised cost-effectiveness.

Additionally, call logging and reporting are unreliable. Calls that never connect sometimes appear on the wallboard and reports, while calls that barely go through may not be registered at all. This makes tracking performance and metrics highly inaccurate and frustrating.

Due to these issues with external partners and the resulting operational challenges, Yeastar’s model can be problematic in practice, and these factors are part of the reasons I plan to move to a different solution soon.

Overall Rating:

3/5 – Solid PBX software at its core, but real-world implementation issues with partners and unreliable reporting significantly impact usability.

Positive: Easy to set up and configure
Reliable call quality and stable performance
Supports SIP trunks and multiple users
Flexible call routing, queues, and voicemail features
Scalable for growing teams
Cost-effective compared to some enterprise systems

Negative: Advanced features (predictive/progressive dialling) may require add-ons
Limited native reporting compared to enterprise contact centre platforms
Some features can be complex for beginners
Significant issues when using shared servers with partners: limited bandwidth can cause dropped calls and poor call quality
Some partners charge per user, setup fees, or even for configuring extensions, which undermines Yeastar’s cost-effective per-license pricing model
Call logging and reporting issues: some calls that don’t actually connect still appear on the wallboard and reports, while calls that barely go through may not be registered at all, making the data unreliable and inaccurate