Oracle Intelligent Advisor Description
Oracle Intelligent Advisor helps service agents provide the best advice to each customer. This decision automation solution allows business users to create rules that ensure consistent, transparent responses to customers. It also makes it possible to provide intelligent, personalized, and efficient customer service. Customers can quickly and efficiently resolve simple and more complex problems. Intelligent online interviews allow you to provide personalized advice that is tailored to each individual. Business users can configure advice via a web browser or a desktop tool. Business users can create and manage rules without the need for a programmer. You can create and deploy decision-making service in a web browser. This eliminates the need to install or manage a desktop development tool. You can easily share decision-making rules and centralize your custom application logic with other stakeholders.
Oracle Intelligent Advisor Alternatives
ActiveOps
It is crucial for service operations to use data to predict and prescribe decision. Imagine if all decisions were more accurate, planned and timely. Imagine if every decision was more accurate, timely and planned. The traditional workforce management is changing. Decision Intelligence is now.
Our customers know that finding their hidden capacity and releasing it can reduce overtime, reduce the number of temporary hires in their team, balance their workloads, meet SLAs and manage employee wellbeing. They also know how to scale up for peak times. With decision intelligence, they can do this intra-day and in real-time. The results are amazing.
We are the only SaaS solution that focuses on decision intelligence for service operations. This includes banking, insurance, healthcare, and BPS.
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FICO Blaze Advisor
FICO®, Blaze Advisor®, is FICO's flagship rule authoring solution and the world's most trusted decision rules management system. It maximizes control over high volume operational decisions. Blaze Advisor offers businesses across multiple industries a scalable solution that provides unprecedented agility and actionability to make better, more transparent and smarter business decisions. Blaze Advisor provides multiple methods for rule authoring and testing, deployment, management, and monitoring, including decision trees and scorecards, decision table, graphic decision flows, decision tables, and decision tables. It can also monitor business performance through user-definable events. This provides the foundation for strategy orchestration as well as champion/challenger scenarios. It provides multiple paths to develop and manage strategies that are successful through decision analysis and impact.
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LogicNets
LogicNets is a platform that supports intelligent decision-making in all areas of business, from healthcare to sales and legal. LogicNets allows you to create smart applications that automate, share expert knowledge, and interactively guide users through key steps. No coding required. Instead, you can visualise your decision making and use our use case packaging options for ready-made solutions.
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Oracle Real-Time Decisions
Oracle Real-Time Decisions, (RTD), combines rules and predictive analytics to provide adaptive solutions for real-time enterprise management. It allows real-time intelligence to be embedded into any type or business process, and even customer interaction, as it happens. High-performance transactional servers deliver real-time recommendations and decisions. This server automatically renders business decisions and provides insights from the data flowing through it. Closed-loop decision making allows the business community to implement closed loop business logic. Analytical decisions allow business communities to make rules-based and predictive-based decisions that use existing analytical assets. The business community can implement self-adjusting processes that automatically adjust to reflect feedback and over time.
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Integrations
Company Details
Company:
Oracle
Year Founded:
1977
Headquarters:
United States
Website:
www.oracle.com/cx/service/intelligent-advisor/
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Product Details
Platforms
SaaS
Type of Training
Documentation
Customer Support
Online
Oracle Intelligent Advisor Features and Options
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