Omnidesk Description

Elevate your customer interaction experience with Omnidesk, a seamless service designed for efficient client support and communication across multiple channels. Clients reach out through their preferred methods, while employees enjoy their work, fostering a positive environment. Integrate every communication channel to ensure customers can easily connect with you in the way they find most convenient. Establish rules and templates that streamline routine tasks, allowing for quicker response times. Handle inquiries effectively and leave customers impressed with the high quality of service they receive. Monitor and assess the performance metrics of individual employees and departments within your organization. Omnidesk is already the go-to choice for a variety of industries, including delivery services, travel agencies, software developers, educational initiatives, payment providers, and many more, demonstrating its versatility and effectiveness. With Omnidesk, not only will you optimize customer support, but you'll also cultivate a more engaged workforce.

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Pricing

Pricing Starts At:
15€ per employee per month
Free Trial:
Yes

Integrations

API:
Yes, Omnidesk has an API
View Integrations

Reviews

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Company Details

Company:
Omnidesk
Headquarters:
Russia
Website:
omnidesk.ru/

Media

Omnidesk Screenshot 1
Omnidesk Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Online Support

Omnidesk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Omnidesk User Reviews

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