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Description
Companies can provide a pleasant customer experience using voice biometrics authentication without compromising security.
LumenVox Voice Biometrics technology screens customers through comparing input voice audio with a collection voice samples ("voiceprints") that have been verified authentic or fraudulent. Each voice is unique, just like a fingerprint. Voice Biometric Authentication is an effective way to verify identity.
LumenVox's flexible Voice Biometrics technology is available in any method that you choose. This gives organizations the ability create a seamless and secure process for verifying customers. LumenVox Voice Biometrics creates a better user experience and reduces operational costs. It also strengthens security. Liveness detection is an additional layer of security.
Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LumenVox
Founded
2001
Country
United States
Website
www.lumenvox.com
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764