Omni Authentication Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
Omni Authentication Alternatives
Udentify
Know the real identity of your customer, user, or employee with the Udentify Identity Verification and Biometric Authentication solution.
Challenges we solve:
- Identify verification
- Onboarding
- New account opening
- Age verification
- Fraud prevention
- Biometric authentication
- Passwordless authentication
- Strong customer authentication
- KBA replacement
- KYC and AML compliance
Udentify is iBeta Level 1 and Level 2 certified, quickly integrates into your website or mobile app and lets your users navigate from a desktop to a mobile experience as desired.
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Cisco Duo
Secure your workforce with powerful, simple access security. We are Cisco Duo. Our modern access security system is designed to protect all users, devices, applications, so you can focus on what you do best. Secure access for all users and devices, in any environment, from any location. You will enjoy the peace of mind that only total device visibility and trust can provide. A SaaS solution that natively protects all applications and is easy to deploy, scaleable and quick to respond to threats. Duo's access security protects all applications from compromised credentials and devices. It also provides comprehensive coverage that helps you meet compliance requirements. Duo integrates natively with applications to provide flexible, user friendly security that is easy to implement and manage. It's a win-win-win for administrators, users, and IT staff. Multi-factor authentication, dynamic device trust and adaptive authentication are key components of your zero-trust journey. Secure SSO is also a part of the mix.
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ValidSoft
Nowadays, almost every online activity necessitates the use of passwords and security questions, which has become an integral part of modern life. Managing all these credentials can be quite tedious and exasperating. The primary purpose behind these measures is to safeguard our identities, allowing us exclusive access to our accounts and personal data. Despite the frequent reports of security breaches that compromise our passwords, there remains a strong desire for streamlined and efficient login methods that enhance user experience while reducing operational expenses. We are convinced that voice recognition stands out as the most effective authentication method that can transform our daily interactions. By providing a swift, secure, and password-free login process, businesses can significantly decrease the costs associated with password management. Additionally, they can ensure adherence to biometric privacy regulations. The verification method involves comparing a person's voice against their distinctive voiceprint to confirm their identity. This approach not only guarantees that individuals are who they claim to be but also allows for the implementation of a unified model across diverse channels, thereby achieving true omnichannel effectiveness. Ultimately, embracing voice authentication can revolutionize how we interact with technology while prioritizing security.
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Onfido
How can you verify that real people are online? Onfido (an Entrust company) helps companies identify real identities using the help of AI and identity experts. With just an ID and a picture, your customers can prove their identity wherever they are. You'll be able to secure your business and have all the information you need. Your user's digital account can be linked to their real identity using only their ID and their face. You can then re-verify your user's digital account or authenticate them with a selfie. Onfido's identity authentication has helped businesses like yours to onboard more users and reduce fraud while freeing up resources for their internal teams. Identity verification and authentication can help you drive business results. Our AI-based technology determines if a user's government-issued ID has been authenticated or fake, and then compares it with their facial biometrics. This is how we provide companies with the security and assurance they need to securely and remotely onboard customers.
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Integrations
Company Details
Company:
Genesys
Year Founded:
1990
Headquarters:
United States
Website:
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Online Support
Omni Authentication Features and Options
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